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Laird Noller Ford Topeka - Service Center

Topeka, KS

4.0
428 Reviews

428 Reviews of Laird Noller Ford Topeka - Service Center

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June 16, 2025

Don’t like going to service at car dealerships, it’s like going to the dentist. But this service experience was different. My service Rep. was Oscar Pardon, Oscar went above and beyond with the service he g More

by firecapt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Pardo
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Jun 17, 2025 -

Laird Noller Ford Topeka responded

Thank you for the awesome review! We completely understand how going to a service department can feel, and we’re so glad Oscar was able to turn that around for you. Going above and beyond is what we strive for, and it’s great to hear he made such a positive impact. We’ll be sure to pass along your kind words, he’ll really appreciate it. Thanks again, and we look forward to serving you in the future!

June 09, 2025

Great service personnel. Chad Kleppin is an asset to your organization - efficient, personable and knowledgeable. More

by Rhaug2343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Kleppin
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June 08, 2025

My service was great. They do a good job keeping you informed. Chad let me know exactly how much my service would cost based on my description of a small problem and my s More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad
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May 08, 2025

Paige was very polite, professional and courteous. She kept me informed and went above and beyond to make the process easier. Highly recommend this dealership in all aspects. More

by Jeffrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Sweany
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glendon Wilhelm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jolene Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Bruns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Seaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paige Miller
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May 13, 2025 -

Laird Noller Ford Topeka responded

Thank you so much for the wonderful review! We’re so glad to hear that Paige made such a positive impact on your experience. She’s definitely one of our stars, and we’re lucky to have her on the team. Your recommendation means a lot to us, and we’re grateful for your trust. If there’s anything else we can do for you, don’t hesitate to reach out!

April 22, 2025

Should have bought a Toyota. Ford did not honor a warranty on a part that started failing during the covered period. (Cruise control module - $1,600. Also could not update the More

by larstheterrible
Recommend Dealer
No
Employees Worked With
Chad
Report | Print
Apr 22, 2025 -

Laird Noller Ford Topeka responded

We're sorry to hear about your experience and truly regret that it fell short of your expectations. We understand how frustrating warranty concerns and technology issues can be, and we appreciate your feedback. If you're open to it, we’d like the opportunity to look into this further and see if there’s anything we can do to help. Please feel free to reach out to customerconcerns@lairdnoller.com

Apr 23, 2025 -

larstheterrible responded

I don't need to hear any more corporate-speak about my expectations or how much you care. If it was YOUR car, it would have been correctly diagnosed and fixed during the warranty period. Does your cruise control work? I'm glad. Ford has had several chances to look into this further, as the part has been failing for over a year, with multiple complaints. Please let me know when you'll be picking up my car, fixing it, delivering it, and presenting a bill that reads "paid in full". Sort of brings tears of laughter to your eyes, right? Lucky you, it's not your car.

April 20, 2025

Made appt by phone. Oscar met me when I arrived 5 minutes early. Not the assigned technician but he took care of the vehicle needs. Vehicle was ready when promised, 2 ho More

by Ford driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Apr 21, 2025 -

Laird Noller Ford Topeka responded

Thank you for taking the time to leave us a review! We're glad to hear Oscar stepped in and made sure everything was taken care of smoothly. It's great that your vehicle was ready on time and that the process met your expectations. We truly appreciate your trust and look forward to seeing you again!

April 06, 2025

Very friendly and helpful. Prompt service and always provides a contact number while I’m waiting. More

by Marcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Laird Noller Ford Topeka responded

Hi Marcia, Thank you for the great feedback! We’re happy to hear you had a positive experience with our team. We’ll always be here to help and keep you in the loop!

February 22, 2025

Always courteous, explain what is to be done, abd most of the time finish in the estimated time. More

by rmreynolds27
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Feb 24, 2025 -

Laird Noller Ford Topeka responded

Thank you for your feedback on Chad! We're happy to hear our team is always courteous and efficient. We appreciate your trust in us!

February 20, 2025

Roland has always treated me well whenever I bring our vehicles in to be serviced. More

by Wbutler9907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Laird Noller Ford Topeka responded

Thank you for your loyalty! We're glad Roland always takes great care of you and your vehicles. We appreciate your support!

February 12, 2025

Efficient, knowledgeable, courteous. Very pleased with this dealership. Our last 4 cars were from Laird Noller More

by kay.coward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chd Kleppin
Report | Print
Feb 13, 2025 -

Laird Noller Ford Topeka responded

We are very happy that you had such a good experience with Chad and are very grateful for our return customers.

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