Laird Noller Ford Topeka

My wife, youngest daughter, and myself went to Laird Noller to simply look at their selection to see if they had anything we wanted to trade our old vehicle for. Griff greeted us as soon as we stepped Noller to simply look at their selection to see if they had anything we wanted to trade our old vehicle for. Griff greeted us as soon as we stepped out of our truck and he was outstanding. He offered us a cold drink, asked to the point questions to see what we were interested in, and showed us vehicles that fit within our desires and budget. I was very surprised because he didn't have the stereotypical used car salesman attitude of trying to push us into a vehicle we didn't really want. Griff even went to the not yet ready portion of the lot to show us a Ford Escape which my wife fell in love with immediately. To top it all off the trade in value we were offered was an excellent price and we were extremely happy with the price on the Escape. Morgan assisted us with the financial paperwork and we had a great experience with him as well. He was to the point, answered all of our questions and was a complete professional the entire time. At the end Griff made sure we were satisfied with our visit and we drove away in our new vehicle. I would highly recommend this dealership to anyone looking for a good deal and a great service staff. More

This dealership has knowledgeable, friendly and very helpful employees. I asked to test drive a very new model and they custom built the exact vehicle I was looking for under no obligation to me. I am helpful employees. I asked to test drive a very new model and they custom built the exact vehicle I was looking for under no obligation to me. I am very satisfied with the service I received and highly recommend this dealership to others. More

Dalton asked what I was looking for and started searching right away. Within a day he came back with 3 choices of which I selected one. Gary went over all of my options and got me a great rate for my payme right away. Within a day he came back with 3 choices of which I selected one. Gary went over all of my options and got me a great rate for my payment. I am highly pleased with all of my service. More

Jordan was very attentive to my service needs with strong customer service skills. I received a ride back to my house and was picked up once work on my truck was completed. They estimated three days to com customer service skills. I received a ride back to my house and was picked up once work on my truck was completed. They estimated three days to complete work and it was done in two days. Also received great service from Tucker, picking me up after 4 PM. All stafff were friendly and polite. More

I received the best advice on my purchase and I felt it was personal. Jammie help me when no one else could.. I now have A newer car and a fresh start in turning my credit around.. was personal. Jammie help me when no one else could.. I now have A newer car and a fresh start in turning my credit around.. More

My experience thus far has been superb. Glendon was not only very helpful but has great muscle tone and flexibility. Glendon and his words of wisdom have forever changed my life only very helpful but has great muscle tone and flexibility. Glendon and his words of wisdom have forever changed my life More

I went in with my son while he was looking for a truck and the car salesman, Shawn Kloepper, was the gentleman that ended up helping us... I was so impressed with Shawns customer service skills and sale and the car salesman, Shawn Kloepper, was the gentleman that ended up helping us... I was so impressed with Shawns customer service skills and sales approach to my sons needs that It made me look around to see if I might want something else... Shawn went beyond the call of duty to help us in every way. He introduced us to Glendon Willhelm, very nice and personable and said if we needed anything and Shawn wasnt available to just give him a call and he'd take care of us. That particular day we didnt get anything. HOWEVER, I was so impressed with these two gentleman I went back about a month later. I went in just to look and see what they had ( I had mentioned that I would like to have a SUV on the previous visit) Shawn was out with a customer, so Griff Swank took care of me until Shawn came back. Griff was very nice, courteous and very knowledgable also... He would be a person I would go to also if and only if Shawn wasnt available. ( I would wait for Shawn though!!) A 2008 Ford Escape had just come in not even on the lot yet and it was exactly what I was looking for. Good condition, right price and great miles. So I am now the owner of an SUV thanks to Shawn K, if it hadnt been for his sales technique, (NOT pushy at all and knowing what I was looking for) I am very happy with my purchase, the excellent service Shawn gave me and when it came to doing the deal with my trade in and everything Glendon was very personable, kind and worked very well with me. These two gentelmen went beyond the call of duty to help me get everything I needed. My son is next!!! People like these is what keep customers coming back. It was a pleasure doing business with them... More

The price was outstanding. Austin and Pat found an X program that authorized me to purchase the Ford Fusion at invoice without the need to haggle. I was given slightly above KBB fair trade in value for program that authorized me to purchase the Ford Fusion at invoice without the need to haggle. I was given slightly above KBB fair trade in value for my car. The allowed me to on line search for the fair market value of their car while negotiating. They searched for the model/make of the new car that we wanted to purchase. When the dealership owning the new car reneged, Pat immediately found an alternative and got the alternative car delivered in less than 18 hours. They explained in detail price/cost differences between the original and alternative car. When we picked up the new car, Austin created our new MyFord account. Austin also explained in detail the many features of the car. When the car was detailed, Pat & Austin pointed out a scratch in the finish. They arranged for the car roof to be repainted to eliminate the scratch. Austin also arranged for a loaner car to drive while the roof was being repainted. Both my wife and I agree that Austin and Pat did a FANTASTIC job. We recommend them without reservation. Give Laird-Noller a shot a your business. I guarantee you will not be disappointed. More

We had a top notch buying experience. Cordaryl was very knowledgeable about the technology advances in the C-Max, answered our questions by cell-phone over the weekend even though he was out of town, and w knowledgeable about the technology advances in the C-Max, answered our questions by cell-phone over the weekend even though he was out of town, and worked well with other members of the Laird Noller team. We were never made to feel rushed or pressured into making a decision. Cordaryl was very easy to work with and helped coordinate a trade at a reasonable value through the used affiliate at the same location. Pat helped us to get exactly the color and features we wanted and avoid options we didn't need by bringing in a vehicle from another dealership. Morgan was excellent at explaining the service plan options and getting additional information on them. We haven't used the maintenance/service facilities yet but were introduced to those employees -- they keep a very clean and professional looking facility with convenient in and out. A shuttle service to work is available for when you can't wait for work to be completed. I owned a Ford once before and had a very good experience with how their dealerships are run and the quality of their service --but had to find out the hard way that not all shops under other brands are equally reliable. With the quality of workmanship and innovative technology features in Ford's today, coupled with a commitment to top notch customer service, it would be a mistake not to give them a look before you decide on a new vehicle. More

My sale rep was Shawn Link. He understood that I wanted to work with a certain dollar amount and what I wanted and though at first we couldn't find exactly what I was hoping to find which was a Blue Hyunda to work with a certain dollar amount and what I wanted and though at first we couldn't find exactly what I was hoping to find which was a Blue Hyundai Sonata we test drove lots of things he took me to a different lot did everything thing that he could in a professional manor. As luck would have it at the end of the day.. what do you do know the car god's if you will answered my very wish. A blue Sonata came in on a trade. We both knew that was MY car! And as luck would have it, it fit into the price range. He even helped me figure out how some of the functions worked and synced my phone to the car explained some of the gagets & helped put my KU tags on for me because I didn't have the right tools! That's awesome service. No high pressure sales, no trying to push me into something I didn't want. Overall great expirence and I would recommend HIM personally to my friends to purchase a car through your dealership even if they aren't Ford fans. Sincerely, Jessi Studebaker More