Laird Noller Ford Topeka

So glad to have a low pressure assist from Mr. Charles Brown today. We needed a vehicle due to car issues and he went out of his way to spend most of his sales day seeking avenues to ensure we cou Charles Brown today. We needed a vehicle due to car issues and he went out of his way to spend most of his sales day seeking avenues to ensure we could find a vehicle to fit our needs. Great teamwork going on at this dealership. More

All of the people that I interacted with were professional and very pleasant. They made me feel comfortable. They seemed like they actually cared about what I thought and needed. I never felt pr professional and very pleasant. They made me feel comfortable. They seemed like they actually cared about what I thought and needed. I never felt pressured about anything in the process. And a shout out to Barry who is awesome! More

He was very informative on vehicles we test drive . He over all the paperwork on the sale. He over all the paperwork on the sale. More

Charlie Brown was great and made accommodations for us as we are from out of state. Definitely took the time to explain things and find out answers when we had questions! we are from out of state. Definitely took the time to explain things and find out answers when we had questions! More

Not pleased with changes especially in the service department staff changes or with incorrect estimate that was texted to me and the service writer didnt realize it. . Ask why the text instead of cal department staff changes or with incorrect estimate that was texted to me and the service writer didnt realize it. . Ask why the text instead of calling?. He said they are to busy to call now so they text now. Service writer did not know the estimate was incorrect until I told him on the phone. Also had a engine diagnostic check on the estimate. It was corrected but this new staff is not paying attention to detail. The personal service that the service department had is now gone. Also trying to up sell warranties to customers as they bring their vehicle to be serviced. The cost for the "The Works" is ridiculous now at least for my F150. In November it was $61. Today was $110 plus they are adding a shop supplies fee to every invoice of $28!! What shop supplies we are paying for? I am glad my extended warranty took care of it oil change and rotating tores. I have bern doing business with Laird Noller Ford Topeka for 40 years. The personal care and touch the Topeka Ave shop used to have is now gone. You can plainly see it's all dollar signs now. To me, the way the new service mtires. responds and talked to me is very condescending. Not true meaning it what he was saying. Sounded like a scripted fake comments. He is no Steve. As for my service writer, mo comment. If this is the new business model for Laird Noller Ford, I am done and no longer do business with them xxxx looking ahead at this survey, you do not even have the correct staff listed for the service staff!!!!! More

Evelyn Akins is wonderful. Great customer service skills I appreciate the time she took to talk to me. You are wonderful you so patient answered all my questions. I will be the Great customer service skills I appreciate the time she took to talk to me. You are wonderful you so patient answered all my questions. I will be there to see her soon. More

I was so impressed with the salesman, Charlie Brown, and his trainee, Peter, with their knowledge, honesty, details, friendly service, and Courdaryl and Jacob were amazing also. Can't say enough good about his trainee, Peter, with their knowledge, honesty, details, friendly service, and Courdaryl and Jacob were amazing also. Can't say enough good about the Laird Noller dealership in Topeka, KS. More

Want to thank Charles Brown for everything he did to help me!! It was a fantastic experience for me! Communication was amazing, explanations were 100%. Thank you for working with me me!! It was a fantastic experience for me! Communication was amazing, explanations were 100%. Thank you for working with me More

What can I say this experience was top notch! ! The employees at Laird Noller were incredible from start to finish! My sales associate Ms. Bayliss was incredibly accommodating, knowledgeable, and ! The employees at Laird Noller were incredible from start to finish! My sales associate Ms. Bayliss was incredibly accommodating, knowledgeable, and willing to go the extra mile to ensure that my experience was smooth and enjoyable!! I highly recommend these folks to anyone in the area or even out of state!! More

I made my appointment for an oil change on the phone. It was a call center that I had trouble understanding. NOT directly with the dealership. Then I arrived a half an hour early and was told that it wou It was a call center that I had trouble understanding. NOT directly with the dealership. Then I arrived a half an hour early and was told that it would be an hour and a half. Two hours later I got my truck back. Oil on the door and on my console, cleaned it off myself. Next oil change I will drive an hour to Emporia and talk to the Dealership and get in and out in an hour or less. More