Laird Noller Ford Topeka

Gene Glass is Terrific! I am an annoying internet shopper and worse- a BMW buyer!! I found a pretty unique BMW online at at Laird Noller Ford and got in touch with them. I I am an annoying internet shopper and worse- a BMW buyer!! I found a pretty unique BMW online at at Laird Noller Ford and got in touch with them. I live 300+ miles away from them, so I needed to know a lot of information before I could make an offer on the car. From the first minute, the entire team was great to work with. Gene Glass was the salesperson who traded the BMW in and he sent me videos of the car and all the records I asked for. We agreed on terms and Gene handled everything for the sale over text message! I flew in to Topeka from St. Louis because I needed to see the car before I bought it (I’ve had vehicles delivered- it is not good, trust me!) . I arrived an hour earlier than planned, so I had to drive with Gene to pick the car up- he had noticed a couple tiny dents in the hood after it was detailed and Laird Noller paid to have them removed before I even got there!! In all honesty, the chances of me finding the next obscure car I buy at Laird Noller are pretty slim, but I had an awesome experience with everyone there and you should definitely go see Gene Glass if you want to buy a car! More

Unkept Promises I purchased a 2016 F-150 and have brought the truck back four times for a rattle somewhere in the engine compartment. The first time they said it was I purchased a 2016 F-150 and have brought the truck back four times for a rattle somewhere in the engine compartment. The first time they said it was a mechanical defect with the 4x4 system, another time was something with another mechanical piece. The third time, they found it was only a loose harness. That time it was fixed for a few months. It came back so I scheduled it (in advance) to be re-fixed along with getting an oil change. I took time off of work to give up my truck for the day and when I called at nearly 5pm, they hadn't even looked at my car yet! I first off, had an appointment. Second, this is the 4th visit for the same issue. I've purchased four vehicles from them but never again! When I politely discussed my concern with the service advisor, he said they were backed up and then hung up on me. More

Terrific Sales Rep We bought a Ford Edge through sales rep Griff Swank (a great salesman!) and he went out of his way to help us program first, our old cell phones to th We bought a Ford Edge through sales rep Griff Swank (a great salesman!) and he went out of his way to help us program first, our old cell phones to the Edge, and then again after we purchased new cell phones. We really appreciated his expertise and willingness to be of help! More

Great Salesman I bought a Used Ford Edge. The salesman was professional, friendly, and very knowledgeable with all the car technology.He was not pushy and listened t I bought a Used Ford Edge. The salesman was professional, friendly, and very knowledgeable with all the car technology.He was not pushy and listened to what I was shopping for. Great experience! More

Great salesman Can't say enough good things about my salesman (Jimmy Brough) He went out of his way to help me in the middle of down pouring rain. Met with me again Can't say enough good things about my salesman (Jimmy Brough) He went out of his way to help me in the middle of down pouring rain. Met with me again the next day. Test drove as many trucks as I wanted. Went over everything before and after the purchase of my truck. Just great experience all around. Thank you Jimmy and we will be back for our next car purchase. Jan Goforth More

Bad Experience buying a New 2017 Ford F-150 Don't ever buy a car at the end of the month ! My experience buying a new 2017 F-150 at the end of March was terrible. Every thing from trying to make Don't ever buy a car at the end of the month ! My experience buying a new 2017 F-150 at the end of March was terrible. Every thing from trying to make the deal, financing, to botched up paperwork was just one big rushed mess. Then when we went to pick up the truck, it was supposed to be detailed they threw the floor mats in and that was it. Wasn't even washed. My wife and I just felt like a number so the dealership could make there quota for the month. Kinda leaves a bad taste in your mouth when it comes to buying a new Ford from this dealership. More

Mercury Mariner Bought car from these guys just to discover it had a hard shift/jumping when accelerating six months later. I took the car into them twice during the Bought car from these guys just to discover it had a hard shift/jumping when accelerating six months later. I took the car into them twice during the two years that I had them and asked them to check the transmission. The assured me everything was fine. I ended up taking the car to a transmission specialist. They told me the vehicle was leaking transmission fluid. He also told me it was likely to be a problem since I bought the vehicle. Untrustworthy service. More

Cordaryl banks and Gary williams are amazing guys!!!!! I don't even know where to start. Had such an amazing experience with Cordaryl banks helping find me a car that fit my budget and was never pushy or m I don't even know where to start. Had such an amazing experience with Cordaryl banks helping find me a car that fit my budget and was never pushy or made me feel pressured to do something that I was not wanting to do. He treated me like a true friend and I appreciate more thank I think he knew. I have never been to a car dealership before that treated me like this. When I buy my next car it will be with laird noller topeka. Extremely happy with my new ford focus!!!!! Thanks again Cordaryl!!!! More