Laird Noller Ford Topeka

Quick & Easy! We had a great experience at Laird Noller! Our saleman, Jason, was so laid back and easy to work with! We purchased a 2007 Chrysler Town & Country va We had a great experience at Laird Noller! Our saleman, Jason, was so laid back and easy to work with! We purchased a 2007 Chrysler Town & Country van and love it! Such a great vehicle for our family of 5! More

Poor Service Was told the recall work would take a maximum of 2 hours, ended up being 3.25 hours. Then when I received the truck back the radio features; radio, ba Was told the recall work would take a maximum of 2 hours, ended up being 3.25 hours. Then when I received the truck back the radio features; radio, back up camera, phone connection were not working! so had to turn around and spend another 15 minutes while they took it back into the shop and figured out what the new issue was. Will take the truck elsewhere if it has to have any other recall work performed!! More

2014 Ford Explorer Percy Mayfield knew his job and did it well. He gave me options and showed me exactly what I needed. Gary Williams was wonderful and kind. Percy Mayfield knew his job and did it well. He gave me options and showed me exactly what I needed. Gary Williams was wonderful and kind. More

Misleading practices. Mislead me, chose $ over “Military Support”. Told me they were giving me a great offer, in support of the military, at about 6 pm. Sold the car before Mislead me, chose $ over “Military Support”. Told me they were giving me a great offer, in support of the military, at about 6 pm. Sold the car before 10 am the next day to someone else, before I could accept the offer. Did not call to give me choice, did not reply to messages, just let me know once I finally called them that they’d gone ahead and sold it to someone else. More

Back for 2nd vehicle Jason was the salesperson who helped me both times. He actually listened to what I wanted and gave me options without being pushy. So far, I am happy Jason was the salesperson who helped me both times. He actually listened to what I wanted and gave me options without being pushy. So far, I am happy with my purchases. More

Staff was very friendly and knowledgeable about their vehicl No sales pressure.Very helpful in finding the right truck we wanted.Staff members made us feel welcomed from the start. Would recommend them to family No sales pressure.Very helpful in finding the right truck we wanted.Staff members made us feel welcomed from the start. Would recommend them to family and friends! More

Met My Needs Our dealer Jason Woolington was awesome! He listened, super helpful, gave me time - provided excellent service but didn't hover. Shawn was awesome, t Our dealer Jason Woolington was awesome! He listened, super helpful, gave me time - provided excellent service but didn't hover. Shawn was awesome, too! Thanks! More

Steve May The service department dose every thing they can to get yo in and out. Steve May is very prompt on getting you called with the problem and the cost. T The service department dose every thing they can to get yo in and out. Steve May is very prompt on getting you called with the problem and the cost. The Service Department from Top Management to the guys on the floor are great. More

Typically a positive experience...not this time! I had called about a week ahead of time to schedule an appointment for an oil change. Prior to my appointed time, I received two email notifications. I had called about a week ahead of time to schedule an appointment for an oil change. Prior to my appointed time, I received two email notifications...one for verification of the appointment time and one stating a revised appointment time which was for the same time. While I waited for the vehicle to be serviced, I was approached about having the in-cabin air filter changed for a cost of $45.00. When the same man notified me that the service had been completed, he initiated a conversation that he had contacted the company with whom I had purchased a service package. He said that it was just for oil changes. I didn't understand his point because that is what I had called to schedule. Then I was presented with an invoice for approximately $79. When I questioned the difference between the price he had quoted me and the final invoice price, he told the cashier to reduce the amount of the labor. Once I got in my Edge, I noticed dirty hand prints all over the glove box. This is the first visit to the service center at Laird Noller Ford that left me disappointed. I quit taking our vehicles to Quik Lane on Wanamaker because I always felt we were up-charged for services provided and/or services were manufactured to increase the amount of the charges. Not a good time for this negative impression as I am nearing the end of my lease and will be making a new vehicle purchase. More

Great A+++ Bryan found us exactly what we were looking for!! The whole process was fast and painless. We appreciate everyone’s friendly attitude and look forwa Bryan found us exactly what we were looking for!! The whole process was fast and painless. We appreciate everyone’s friendly attitude and look forward to purchasing our next vehicle from Laird Noller!! More