Laird Noller Ford Topeka

All went smooth Very easy transaction. They did good job finding a car I was wanting and getting it back promptly. Salesman did good job explaining various features Very easy transaction. They did good job finding a car I was wanting and getting it back promptly. Salesman did good job explaining various features More

Airbag Replacement They did the job when they said they would The shop was clean and well organized They may be should have cleaned the smudges off of the inside They did the job when they said they would The shop was clean and well organized They may be should have cleaned the smudges off of the inside of the windshield overall the experience was very satisfying ford took care of the problem thank you More

Excellent service and great opportunity for the family to save money .excellent parts and sales to back up the service department, great job and have a nice day and great opportunity for the family to save money .excellent parts and sales to back up the service department, great job and have a nice day More

Used Car Purchase Sales person and finance person were very attentive to our needs. Worked hard to earn our business and ensure we were satisfied.it was a good experien Sales person and finance person were very attentive to our needs. Worked hard to earn our business and ensure we were satisfied.it was a good experience. Rick Vandonge has always went above and beyond to meet our service needs! More

Great service He made sure I had loaner car to drive . He also helped me get my insurance involved and take care of the problem when my car was struck by lightnin He made sure I had loaner car to drive . He also helped me get my insurance involved and take care of the problem when my car was struck by lightning . More

Airbag Replacement It took Ford (corporate) almost two years to get the parts, but once they did, Laird Noller got it installed quickly. Good job Laird Noller. It took Ford (corporate) almost two years to get the parts, but once they did, Laird Noller got it installed quickly. Good job Laird Noller. More

Loved the attention to detail I brought my vehicle in for an undiagnosed problem and Steve May was acceptional in his reassurance that my vehicle would be fixed and finished on tim I brought my vehicle in for an undiagnosed problem and Steve May was acceptional in his reassurance that my vehicle would be fixed and finished on time and save me the most money in its repair he is top notch. Thank You Laird Noller Ford you Staff are informative true professionals. More

Well done! Service to repair a traction issue was diagnosed accurately and repaired properly and promptly. Scott was sincere and professional in his communicati Service to repair a traction issue was diagnosed accurately and repaired properly and promptly. Scott was sincere and professional in his communications with me. Thank you. More

Poor customer follow-up Totally disorganized. Seemed as though they didn't have any qualified people to service their customers. Supervisory/management people didn't seem t Totally disorganized. Seemed as though they didn't have any qualified people to service their customers. Supervisory/management people didn't seem to be aware of what was going on. As an example of "organization": the "Select up to 10 employees you worked with:" section of this survey only listed ONE of the three people I had contact with and the "contact" appeared to be a canned email sent to automatically. I found MUCH better customer service with two dealerships out west in Abilene and Salina. Eventually purchased a 2017 Ford Expedition EL Limited from one of them. It seems to me it's pretty sad to think I had to drive over a 100 miles from Topeka to find a dealer that was interested in taking care of me when I couldn't get anybody interested in my own home town. After purchasing my new (used Expedition) and driving it back to Topeka I wanted to purchase an extra intelligent key fob from Laird Noller Ford in Topeka. It took almost 3 hours to get that done and the vehicle sat in their service shop with the keys hanging on the board until someone finally asked me what I was waiting on! That did it for me! If I can avoid having to use Laird Noller Ford in Topeka for service I will make every effort to obtain service elsewhere. Overall, Laird Noller in Topeka is a D- for me. Which takes into account both sales AND service. Naturally I don't expect to hear a word out of them after this evaluation and expect it to go right into the "circular file".....but I feel better now. More

10/10 will buy again Cordaryl is awesome. He got me a great deal, is not pushy and is just a real person. It's not like dealing with a sales person at all, it's very much Cordaryl is awesome. He got me a great deal, is not pushy and is just a real person. It's not like dealing with a sales person at all, it's very much like talking with a friend. More