Laird Noller Ford Topeka

Service was done promptly. I appreciated the quick service. What was done to my car was explained in detail. Rick was very courteous and explained everything they had done. T I appreciated the quick service. What was done to my car was explained in detail. Rick was very courteous and explained everything they had done. Thanks again for the speedy service, that is always what I hope for. More

Satisfied with the final resolution. After numerous visits I was able to get the problem resolved. The power steering would intermittently fail. Power steering assist fault failed message After numerous visits I was able to get the problem resolved. The power steering would intermittently fail. Power steering assist fault failed message was displayed. More

Exceptional service The service area is spotless, the staff are courteous, helpful and attentive beyond anything I've experienced. They communicate how long they think i The service area is spotless, the staff are courteous, helpful and attentive beyond anything I've experienced. They communicate how long they think it might take and stay in communication if anything changes. I was very impressed. More

New motor in the window. Took several days Greg was very helpful. He kept me posted on ordering parts and when he thought it would be done. He called when the van was done. Greg was very helpful. He kept me posted on ordering parts and when he thought it would be done. He called when the van was done. More

oil change i was satisfied with my visit. everyone was very friendly and helpful. i never have a problem when i need to come in for service i was satisfied with my visit. everyone was very friendly and helpful. i never have a problem when i need to come in for service More

Very disappointed Was very disappointed that they couldn’t address the problem in the first visit, had to go back to get it diagnosed a second time because the fix ap Was very disappointed that they couldn’t address the problem in the first visit, had to go back to get it diagnosed a second time because the fix applied was totally ineffective. They didn’t even check to see if it worked. When I tried to ask some questions I was addressed with an attitude that I felt was condescending and arrogant. The problem did get resolved after the third trip, a lot of miles involved on our part. I have been dealing with customer service reps and mechanics for over 40 years as a part of my business, never have been treated with an attitude like that. Ever. More

Routine The Works (oil change and more) I dropped off my car for her routine oil change . They had my car for four hours plenty if time for a thorough job. A couple if days after the oil ch I dropped off my car for her routine oil change . They had my car for four hours plenty if time for a thorough job. A couple if days after the oil change I went to use my wipers to clean my windshield, and both the front and back wipers fluid was it. They were never filled (I had not refilled when empty due to my upcoming service), which was supposed to be included with my service. I contact Laird Noller Ford questioning the service, as the receipt reflected the fluids were all filled. I'm cautious , wondering if the rest if the boxes were just checked and if all included service was actually done. I have bought and serviced all my vehicles with Laird Noller and paid 54.00 for my service. More

They did a great job. They couldn't have been any faster They got our bumper in had it painted before having me bring my vehicle in. They were able to do repair in one day. They did a great job. They got our bumper in had it painted before having me bring my vehicle in. They were able to do repair in one day. They did a great job. More

Great coustomer service This dealership is a great place to take your vehicle and have service work done. Rolland was a very helpful and super informative service advisor. This dealership is a great place to take your vehicle and have service work done. Rolland was a very helpful and super informative service advisor. More

October Purchase We came in knowing what we wanted via emails exchanged with Chelsea Ramirez. We met Rick upon arrival and he was extremely friendly and easy to work w We came in knowing what we wanted via emails exchanged with Chelsea Ramirez. We met Rick upon arrival and he was extremely friendly and easy to work with. He not only took care of us, but made sure to interact with and take care of our two kiddos in the process. All four of us were extremely happy when we left in our 2016 Ford Explorer. More