Laird Noller Ford Topeka

Great service My car maintenance was done in a timely fashion, and we discussed a plan for future maintenance. What I most appreciated is that Roland treated me wi My car maintenance was done in a timely fashion, and we discussed a plan for future maintenance. What I most appreciated is that Roland treated me with great respect! Thank you, Roland! More

Rick saved me a trip. Rick saved me a trip back next month. My car has recall on the transmission and Rick worked in the recall. So no trip back next month. Rick saved me a trip back next month. My car has recall on the transmission and Rick worked in the recall. So no trip back next month. More

Paint & Interior Protection Treatment Cordaryl Banks and Aaron Rowe were both extremely helpful in getting our new Explorer scheduled for the Paint and Interior Treatment. The work was don Cordaryl Banks and Aaron Rowe were both extremely helpful in getting our new Explorer scheduled for the Paint and Interior Treatment. The work was done in a timely manner and the vehicle looks great. They also provided a loaner for us to use while the vehicle was being treated. More

He was very nice and helpful. This person went above and beyond to help me and I am very thankful. They have always been good to me. I am planning on buying my next car from ford. This person went above and beyond to help me and I am very thankful. They have always been good to me. I am planning on buying my next car from ford. More

Lack of communication The staff is generally nice but they offer very little information at time of service. I always schedule my appointments yet I always have to remind t The staff is generally nice but they offer very little information at time of service. I always schedule my appointments yet I always have to remind them what I am there for. As soon as I tell them my name they should know exactly what they are doing for me that day. Then when I pick up my vehicle I’m basically directed to a cashier to pay but that’s it. No one goes over the paperwork, recommendations for future appointments, etc. Also, i knew there was a recall on my vehicle from a factory mailing but never once on two previous appointments had anyone mentioned the recall to me or reminded me to schedule to have it fixed. There is just a real lack of communication from the service staff. More

Factory Recall Had a Ford Truck Recall from factory. Work was done in a timely manner. Wayne and Greg kept the repair moving and provided good customer service. Had a Ford Truck Recall from factory. Work was done in a timely manner. Wayne and Greg kept the repair moving and provided good customer service. More

Great Customer Care!! We arrived at this dealership after driving two hours for an appointment to get a car from a different dealer. When we arrived at the other dealer (Le We arrived at this dealership after driving two hours for an appointment to get a car from a different dealer. When we arrived at the other dealer (Lewis Toyota) they had sold the car 20 minutes prior. We were very disappointed in that experience, since they knew we were coming for that car (especially from so far away), but headed to Laird Noller anyway- honestly in horrible moods. We were greeted by Rick Jackson, who was so understanding and never pushy. He helped us look around and only showed us cars we were actually interested in. He worked within our budget and even searched for cars at sister shops in other towns, where he would not have any compensation reason to do so. We ended up finding our perfect car from him and they worked out an amazing deal with us. We also worked with the manager, Christian, at the store on Kansas and the financial manager- all of whom were extremely helpful, never pushy, and so kind. Even though this dealer was two hours away, we have already recommended them to several friends who are car shopping. We will be working with them exclusively for all of our future car needs. Thank you for being so accommodating and pleasant, Laird Noller!! More

Was scheduled for recall work at 1:00pm was out at 2:00pm. They were able to get me in and out quickly even though they were very busy.They were aware that I was from out of town and had my recalled airbag rep They were able to get me in and out quickly even though they were very busy.They were aware that I was from out of town and had my recalled airbag replaced and I was out in less than an hour,thanks to all for the quick service. More

Genuine, Real People led to Great Service Went in to Laird Noller with hopes of a car I had seen online. Stephanie was the first one to approach and did so with a big smile, as well as being v Went in to Laird Noller with hopes of a car I had seen online. Stephanie was the first one to approach and did so with a big smile, as well as being very welcoming. She made us feel relaxed right from the jump, easing our experience from the start. Stephanie and the rest of the Laird Noller Team made this experience a great one because of how willing they were to work within my budget, they asked personable questions (showing they cared about my experience and not just my business), how they allowed us our space to talk, were willing to negotiate and overall just keep our comfort level fair high throughout. She introduced me to the manager, Morgan, who was also extremely personable and straight forward with us. Further accommodating what we were looking for. The whole team explain every step and why it was beneficial and also went through hoops/added benefits such as a free car wash just to show their appreciation. Things like that are hard to come by at most places in this industry, but seemed to be standard operating procedure for Stephanie and Laird Noller. Would definitely recommend Steph and the rest of Laird Noller to anyone interested in a new vehicle! More

Quick friendly & trustworthy service! Appreciate the care they give my Ford Escape! Close handy service center. Always willing to go above & beyond. Good coffee & current newspaper & tv Appreciate the care they give my Ford Escape! Close handy service center. Always willing to go above & beyond. Good coffee & current newspaper & tv. Great care. Merry Christmas & happy new year. More