Laird Noller Ford Topeka

3 trips and 3 ok experiences They do a good job of keeping you informed through texts or phone calls. The problems I've had are them not liking it when you ask questions and the They do a good job of keeping you informed through texts or phone calls. The problems I've had are them not liking it when you ask questions and the suggested repairs (diagnosis) changed once they realized the vehicle was under a Ford extended warranty... I understand they probably deal with folks that rudely try to tell them how to do their job, but that doesn't excuse intolerance to discussing possible fixes with a customer. Based on my experience I'll be finding another dealer to work while under warranty. More

Easy to schedule no problem It was very easy to schedule the appointment online and I was received in a timely manner got a got a ride back to my work I have notified when the wo It was very easy to schedule the appointment online and I was received in a timely manner got a got a ride back to my work I have notified when the work was completed and picked up for delivery back to the dealership without any issues work was done as expected good value for the cost More

Steve M. Was Rude Approaching 30 days to repair timing chain issues under warranty, and mechanic wanted to install an engine code monitor in the vehicle so advised them Approaching 30 days to repair timing chain issues under warranty, and mechanic wanted to install an engine code monitor in the vehicle so advised them sounds like a good idea. Went in to pick up vehicle and Steve M. started to lecture me on the $2500 cost of the device and essentially rudely advised me that I better take care of it because it’s an expensive piece of electronics. Also advised me that he has been at this dealership for 17 years and the service advisor who was working for me has only been with the dealership for 6 years. Not only did he act like a jerk to me, his years of service comment seemed to be an attack on my service advisor’s knowledge. More

Great Service as expected- quick and convenient. Very busy with other customers waiting on vehicle service. Understand the wait time - with first come fir Service as expected- quick and convenient. Very busy with other customers waiting on vehicle service. Understand the wait time - with first come first serve - however spending 2 hours - waiting on a simple oil/filter change and tire rotation is getting borderline - too long. More

Great service Service was excellent, focused on what was needed, completed in a timely fashion while I waited in comfortable and convenient setting. I Recommend wit Service was excellent, focused on what was needed, completed in a timely fashion while I waited in comfortable and convenient setting. I Recommend without reservation. More

Always get amazing service and support I showed up on Saturday for oil change without appointment. Even though the schedule was full the guys worked me in and took care of my truck. I showed up on Saturday for oil change without appointment. Even though the schedule was full the guys worked me in and took care of my truck. More

Great Service People at Laird Noller fixed my truck after I had unfortunately hit a deer at 65 mph. The truck works perfectly and looks great too. People at Laird Noller fixed my truck after I had unfortunately hit a deer at 65 mph. The truck works perfectly and looks great too. More

FANTASTIC Jason in the Service Dept. did Everything in his power to get our Lincoln fixed the way it needed to be He went out of his way to accommodate our cra Jason in the Service Dept. did Everything in his power to get our Lincoln fixed the way it needed to be He went out of his way to accommodate our crazy schedule. Everything was fixed properly and you would never know so much work was done to it Please credit tech Van Eisenhut Who did most of the repairs Blake Hamilton did one it says. They both were super clean. More

Oil change and Tire rotation Steve May in the service center was amazing! Great person and easy to deal with. Kept me informed and was very transparent with the whole experience. Steve May in the service center was amazing! Great person and easy to deal with. Kept me informed and was very transparent with the whole experience. I trust and would highly recommend Steve to anyone needing service work done at Lair Noller Ford. More

Friendly and professional Everyone is very friendly. They listen to my concerns and explain what needs to be done. They do a very good job very through without any unnecessary Everyone is very friendly. They listen to my concerns and explain what needs to be done. They do a very good job very through without any unnecessary charges More