Laird Noller Ford Topeka

Laird Noller Ford Topeka responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Cedric Bryant provided you with helpful and patient service, ensuring that all your questions and concerns were addressed. Providing excellent customer service is always our priority, and we're glad Cedric went above and beyond to assist you. Your recommendation means a lot to us, and we truly appreciate your trust in our team. We're here to help! Thank you again for choosing us, and we look forward to serving you again in the future!

Laird Noller Ford Topeka responded

We sincerely apologize for the inconvenience you've experienced regarding the title of your purchased vehicle. We understand the frustration of encountering such issues, especially when it impacts your ability to register the vehicle. Please know that we are deeply sorry for any inconvenience caused. We are currently working diligently with the place from which the vehicle was purchased to rectify the situation and obtain the correct title promptly. Any fees incurred in this process will be taken care of by us. It is genuinely disheartening to hear that our team's efforts have fallen short of your expectations. Rest assured, we are committed to making things right for you. We will reach out to you directly to ensure that this matter is resolved promptly and to your satisfaction. Thank you for bringing this matter to our attention. Your feedback is invaluable to us as we strive to improve our services and ensure that such issues do not occur in the future.

Laird Noller Ford Topeka responded

We're thrilled to hear that you had a positive experience with us! Providing excellent service and meeting our customers' needs are our top priorities. Thank you for choosing us, and we appreciate your feedback!

Laird Noller Ford Topeka responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us. Providing excellent service in a timely manner is always our goal, and we're delighted that we could meet your expectations. Your satisfaction means the world to us, and we're grateful for your kind words. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again!

Laird Noller Ford Topeka responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that our team was able to provide you with the information you needed about the truck you inquired about. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your feedback and look forward to the opportunity to serve you again in the future. Safe travels

Laird Noller Ford Topeka responded

We apologize for any oversight regarding your tire pressure during the inspection. Your feedback is crucial to improving our services. We appreciate you bringing this to our attention, and we take your concerns seriously. Rest assured, we will investigate this matter further and address any issues to ensure a more thorough inspection in the future. If there's anything specific you'd like us to look into or if you have further concerns, please reach out to us directly. We appreciate your understanding and the opportunity to make things right.

Laird Noller Ford Topeka responded

Thank you for sharing your feedback, and we sincerely apologize for the extended repair time and any inconvenience caused. We're committed to addressing and resolving your concerns promptly. To ensure that we can thoroughly investigate and address your specific situation, we kindly ask that you reach out to our Service Manager, Bryan Floyd, directly at 785-235-9211. Bryan is dedicated to resolving customer concerns and will work diligently to address the issues you've raised. We appreciate your patience and the opportunity to make things right. Please do not hesitate to contact Bryan, and we look forward to assisting you in resolving these matters.

Laird Noller Ford Topeka responded

Thank you for taking the time to share your experience with us. We appreciate your feedback and are delighted to hear that you're happy with your new car. However, we're sorry to learn that you felt our team was a bit too pushy, and we understand your concerns regarding the final price. Your satisfaction is important to us, and we would like to address your pricing concerns directly. Thank you again for choosing us, and we look forward to the opportunity to assist you further. Congratulations on your purchase!

Laird Noller Ford Topeka responded

Thank you for your continued loyalty and for sharing your valuable feedback with us. We deeply appreciate your trust in choosing Laird Noller for your vehicle needs over the last 40 years. We're thrilled to hear that you find our staff and service to be consistently top-notch. Your satisfaction means the world to us. However, we understand your concerns regarding the trade-in valuation, and we apologize if you felt undervalued. We value your well-kept, Ford-serviced cars, and your loyalty is immensely important to us. We would love the opportunity to discuss your trade-in experience further and work towards a resolution that meets your expectations. Please feel free to reach out to our team, and we'll be more than happy to address any concerns. We use many different sources to value trades. Once again, thank you for being a valued member of the Laird Noller family. We look forward to continuing to serve you for many more years to come.

Laird Noller Ford Topeka responded

Thank you for bringing your recent service experience to our attention. We sincerely apologize for any inconvenience or frustration you may have experienced. Our commitment to providing thorough and informed service is of utmost importance, and we regret if we fell short of your expectations. To better understand your specific concerns and address them promptly, we kindly ask you to reach out to our Service Manager, Bryan Floyd, at 785-235-9211. Bryan is eager to discuss your feedback, answer any questions, and work towards a resolution. Your feedback is invaluable to us, and we appreciate the opportunity to make things right. We look forward to the opportunity to address your concerns and regain your confidence. Thank you for your understanding and allowing us the chance to improve.