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Laird Noller Ford Topeka
Topeka, KS
1,150 Reviews
Laird Noller Ford has over 150 years of experience in servicing your vehicle. We take great pride in what we do.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,150 reviews
November 15, 2025
Just writing to complain about the terrible customer service we have gotten from this dealership! We purchased a supposedly new 2024 pickup mind you it had over 1600 miles on it but saying it was new service we have gotten from this dealership! We purchased a supposedly new 2024 pickup mind you it had over 1600 miles on it but saying it was new was a lie. First off we purchased it in Jan 2025 . We live 2 1/2 hours from Topeka and when we came to pick it up they had it parked in front all clean but it was parked so close to other vehicles I had to squeeze to get in the pickup and it was dark from being a cloudy day and under a canapy. My husband told them to inspect to make sure no scratches or dents were on the pickup. After doing all the paperwork we drove back home and when we got home I had a better look. There were scratches on the drivers door. And the latch on the tailgate had scratches. Mind you this was sold as a new inventory truck. Not used. My husband called them and spoke to the salesman who sold us the pickup and he told us next time we are out that way they would repair it. Well since then the salesman is no longer employed there. My husband also could never roll down the passenger window from the get go. So he thought he would also have them look at it. We took pictures of it and sent it to him and we still have the pictures with the date Jan 2025. Well a few months ago we were going to Kansas City and decided to take the pickup to have them repair it. We called them and they said it needed to be done in 6 months. They did not inform us that. Upset about it we decided to go to our Ford dealer in our town (which by the way we wanted to purchase a pickup from them but they couldn’t get what we wanted) my husband showed them the scratches on the door and they said the dealer we got it from needs to repair it. They did fix the window not opening and found crushed glass under the button you push. They cleaned it and it works now but was wondering how glass was under the button in the first place. The mechanic said the driver window might of been broken at one time and thus the glass pieces. A few months later I was cleaning inside and found broken glass under the seat. So yes there was a driver window that broke and repaired without us knowing about it! Which makes sense how the scratches were on the door. This is not how a dealer sells a new vehicle by hiding things that happened without the purchaser knowing about it. We do not recommend this dealership to be in good faith to its customers! Definitely not customer first! More
by Dave Herrman
Employees Worked With
The salesman is no longer employed there
November 01, 2025
10000 mile service in and out in less then an hour. Comfortable waiting area. Nice. Comfortable waiting area. Nice. More
by depperson8
Employees Worked With
October 26, 2025
Both Evelyn and Courtney were quick to respond to my request on the status of the vehicle, I saw online. Both of them were courteous and answered any question that I had. They both helped me to get to a request on the status of the vehicle, I saw online. Both of them were courteous and answered any question that I had. They both helped me to get to a price that was negotiable. Ended up not buying the vehicle that I had inquired about, but if I live closer, I would. ***** More
by sharpejay67
Employees Worked With
Evelyn akins
October 26, 2025
I am very happy with all work I have had done at this dealership in Topeka. dealership in Topeka. More
by William_tarnower
October 20, 2025
I had a great experience working with this dealership! Everyone was very kind and never pushy. I would make the drive just to work with them again on my next vehicle. Everyone was very kind and never pushy. I would make the drive just to work with them again on my next vehicle. More
by Alyson
Employees Worked With
Evelyn Akins
October 18, 2025
Bought my ford escape from laird Noller ford in Topeka in July 2025 and since can’t get any of the issues resolved due to no one will call me back. I’ve called there 5 times and get sent to voicemail every t July 2025 and since can’t get any of the issues resolved due to no one will call me back. I’ve called there 5 times and get sent to voicemail every time without a call back. There was a $208 mistake made when we bought the car of my pay off value made by the sales department well guess who got to pay for it…me. My brakes didn’t sound right from the start so I took it back and was reassured that the shop ran diagnostics on it and everything was fine. They squeal when I use them. Now there’s another thing I will have to pay for. The car was to be detailed and have some light marks buffed out of the hood after I bought it and it had to be taken to the dealership twice to get it done right. It didn’t make things any easier considering that I live over a hour away. When my car was first purchased we went through several people just to get the car. I should’ve known better. I will never…I mean never by a car from them again. More
by ~JustMe~
August 30, 2025
Careful, they charge for everything. Got a diagnostic charge for EVERYTHING I thought was wrong and not just a total vehicle diagnostic $190 for every diagnostic. Caution when going Got a diagnostic charge for EVERYTHING I thought was wrong and not just a total vehicle diagnostic $190 for every diagnostic. Caution when going here. More
by NB
Employees Worked With
Dennis
August 23, 2025
Found the perfect car and enjoyed working with Eric! Everyone was very kind and welcoming! Everyone was very kind and welcoming! More
by Lentz_janet
Employees Worked With
August 18, 2025
Team was great to work with as always. My 3rd vehicle with Laird Noller Ford and I will be back when it’s time for the next one. My 3rd vehicle with Laird Noller Ford and I will be back when it’s time for the next one. More
by pipernme
Employees Worked With
August 17, 2025
Could not have had better experience with buying a car living 1000 miles away. Paris, my sales representative was outstanding. She made the buying process very easy. Was always quick to answer my email living 1000 miles away. Paris, my sales representative was outstanding. She made the buying process very easy. Was always quick to answer my emails and/or texts. The finance department was also great. This has been one of the best car buying experiences I’ve ever had. More
by tkstatler
Employees Worked With
Paris Burnell, sales representative and Christian Angulo, finance
