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Laguna Niguel Hyundai
Laguna Niguel, CA
916 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 916 reviews
February 28, 2018
The chat feature is useless Unfortunately I am unable to use the phone due to a noisy environment. Hyundai of Laguna Niguel, also known as Allen Hyundai, has a chat feature. Ho Unfortunately I am unable to use the phone due to a noisy environment. Hyundai of Laguna Niguel, also known as Allen Hyundai, has a chat feature. However that feature is a waste of time. All they do is forward whatever request is to the dealership. As a matter of fact, the chat people are not even in the building. The will always send a link but they do not seem to listen to the question. So for me, this was a waste of time on not one, but two occasions. If I could call in I would. So noisy where I am, difficult to hear. But still better than the chat feature. Avoid it is what I can recommend. More
by chattybulbs
Employees Worked With
Ferdinand
February 03, 2018
Simple light replacement bulbs cost $100 After having purchased 3 vehicles from Allen and having all the service done, I was charged a ludicrous amount to change light bulbs. When I asked ab After having purchased 3 vehicles from Allen and having all the service done, I was charged a ludicrous amount to change light bulbs. When I asked about it I should have put my foot down, but I was assured someone would get back to me and it would be fine. Well I do not know about anyone else, but after a year then never got back to me. Now there is a recall for 2 of the vehicles. We have been getting service done elsewhere but we all know how these recalls are good for the dealer. So I call them and they are pretty much sticking to the fact it takes 45 minutes to change 3 lightbulbs all located in the trunk. So we are just going to take our business to North County instead. Maybe they have been good for you, but after spending thousands on service with them, not a penny more. Now that I think of it, why did I even bother to call and check with them? We all have bad days. I get that. But this is strike 3. So long Allen, my money, and recall money, goes elsewhere now. Note: There is no bad language in this review. More
by lightbulb
Employees Worked With
Does not even matter. The service advisor that day, whoever responded to the survey with a promise to get back to me, the service manager I spoke to today. All of them.
February 01, 2018
Bought a 2018 Sonata Sport I worked with Allison Skelly - very knowledgeable and helpful through the whole process. I love the Service people also at Allen - and that combinatio I worked with Allison Skelly - very knowledgeable and helpful through the whole process. I love the Service people also at Allen - and that combination of excellent Service and Allison in sales made me a very satisfied customer! Dick Parsons 247 Via Sedona San Clemente, CA. 92673 More
by Dick 1934
Employees Worked With
Allison Skelly, Alex Marouf
January 29, 2018
A great experience! I was purchasing my first new car, so I really didn’t know what to expect, but Cris made the process very smooth and felt like he was looking out for I was purchasing my first new car, so I really didn’t know what to expect, but Cris made the process very smooth and felt like he was looking out for the customer. I had to find a car because the last one I had broken down and I couldn’t have asked for a better first time experience, thank you Cris! More
by Zalampler
Employees Worked With
Cris Baker
December 31, 2017
Customer 1.Navigation missing. During driving, I found there is no navigate. They said, “Probably somebody used the navigation chip in your car. come back 1 we 1.Navigation missing. During driving, I found there is no navigate. They said, “Probably somebody used the navigation chip in your car. come back 1 week later to install navigation chip. I will order the chip for you. 2.No explanation for the car manual . I went back 1 week later. They did not know if the chip arrived or not. and they were looking for the chip. Finally they found chip in service department. I think they should have called me if they have navigation chip or not before I come . I met one person on that day. I asked to him. “No body explains for the manual when I bought car. Can you explain?” He said”Ok” but in the middle of explanation, “ I have to go, new customer is coming” He left from me. Then left there. 3. Because while I bought the car, my agent and the manager was involved for the decision of price. Finally I asked $2,000 to the manager and he said “OK” Finally I was introduced to go to “Finance department “ And I was wandering if $2,000 was deducted or not. I ask him, “can I see my agent here” “No he went home.” I paid all in cash and came out the “finance department “ but surprisingly we (my wife and me) saw that my agent was in the one of his office. But we left the dealer without comfort for the payment. More
by cwc52646
Verified CustomerEmployees Worked With
Manager, Chi Lim
December 25, 2017
2017 Hyundai accent My experience at this dealership was very effecient, pleasant, and met my value price expectations. Staff was very professional and provided a great s My experience at this dealership was very effecient, pleasant, and met my value price expectations. Staff was very professional and provided a great service. I will certainy retun and recommend to friends. More
by W.ALBADER
Employees Worked With
Blair Morrison, Jaime Melendez
December 23, 2017
Review Excellent experience! Thank you for everything cris! I love my new little Elantra. It drives great and has all of the new technology I was looking for Excellent experience! Thank you for everything cris! I love my new little Elantra. It drives great and has all of the new technology I was looking for that is still easy to use More
by akleinmeyer
Employees Worked With
Cris Baker
December 23, 2017
No Games Great to have a no nonsense dealership and for sure will purchase my next car over here again. Keep it up Laguna Niguel Hyundai and best wishes for a Great to have a no nonsense dealership and for sure will purchase my next car over here again. Keep it up Laguna Niguel Hyundai and best wishes for a great New Year. More
by jassiji
Employees Worked With
Ali, Jaime Melendez
December 22, 2017
Best price I got a best price compared to other dealer ships fot Tousan value package 2017. Thanks to shahriar the person who helped me a lot. I got a best price compared to other dealer ships fot Tousan value package 2017. Thanks to shahriar the person who helped me a lot. More
by alireza_b76
Employees Worked With
Shahriar, Cameron Allen, Alex Marouf
December 19, 2017
It's been a hard days night Maybe it was my fault but I should have been shown other vehicles that had back up camera. At one point my salesman did not think the Elantra even had Maybe it was my fault but I should have been shown other vehicles that had back up camera. At one point my salesman did not think the Elantra even had such so directed us to the Sonota which we ended up purchasing. I later found out the Elantra did indeed have a back up camera so I purchased it. It was never suggested to look at the Accent. I assumed it didn't have the camera but later found out it did. I should have purchased that one. It took at least 3 hours from when I agreed to the purchase to get out the door. The finance guy had no ability to read the customer to when to realize no means no. This was pure torture. More
by wjwall
Employees Worked With
Cameron Allen, Alex Marouf, Chi Lim
