Back

Laguna Niguel Hyundai

Laguna Niguel, CA

4.1
914 Reviews

28432 Camino Capistrano

Laguna Niguel, CA

92677

Directions

By Type

Showing 914 reviews

October 03, 2015

Professional, Happy Experience My beloved 14 year old vehicle had a minor engine fire, and when it was in the shop overnight, I rented an Enterprise Hyundai Accent GLS sedan. It was More

by Lady Driver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian/Finance, David Stea
September 30, 2015

Best car buying experience ever Researched on line. Fastest response from Don Lucarelli. Great but not intrusive follow up. Best price of any OC dealership. Offered a test drive. Mad More

by Happy Elantra owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Lucarelli
September 29, 2015

NEw hope in Allen Cadillac/Hyundai I previously purchased an SRX from Allen and did not have a positive experience, especially on the service side. When I went in to look at a Genesis, More

by RGMINDIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kelly
September 23, 2015

best car buying experience and best salesperson. Great car, (Sonata) great price, outstanding salesman, great follow up. I usually dread the car buying process this salesman made it a pleasure. Could More

by MARVR22
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Lincoln
September 22, 2015

Awesome!!!!!! Eric Tourbin was a very good and polite salesperson he actually listened to my needs. Brian Carpenter in finance was very knowledgeable when it came More

by TERRELWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Tourbin, Brian Carpenter, Cris Baker
September 17, 2015

Shell Game Worst carbuying experience ever. When the sales person has to go to management 8 times to settle on a price something is wrong. Several times I though More

by ROAM_N_OC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales manger and lot manager, Cris Baker
Sep 24, 2015 -

Laguna Niguel Hyundai responded

I'm sorry you feel this way. Every bank has a disposition fee. If a customer leases another vehicle from that lender, they do run exceptions on not to pay this fee. When it comes closer to termination, please give us a call and we can give you all your options at that time of turning in your vehicle. Jim Loynes

September 17, 2015

Great Dealership Got a Used 2013 Hyundai, Staff there is very friendly and very helpful. Straight forward no games or hassling when it comes to getting your price. Ant More

by north123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Robinson
September 17, 2015

It was a great experience with very knowledgeable staff. I would recommend Allen Hyundai of Laguna Niguel to all of our friends. Every person we dealt with were friendly and professional. From the time we ta More

by TAMMYGALVANONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pallone, Aaron Vega, Jose Valles, Elise Ranauro
September 16, 2015

great experience Cris was so great assisting me when I bought a sonata. He was not just very kind and helpful when explaining me about the car but also passionate to m More

by sonata buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cris Baker, Don Lucarelli
September 16, 2015

Elise really followed through for months. I went to Allen because of the incredible follow through by Elise. Hershel was very helpful and conscience, but I felt abandoned by Elise, she just More

by MARTYLOPATA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Stea, Hershel Will, Elise Ranauro
Sep 24, 2015 -

Laguna Niguel Hyundai responded

Our internet process is to introduce you to a Sales Consultant. After the hand off, our Internet Coordinator's are to let the Consultant's take over from that point. I will make sure our Internet Coordinator's make sure that they tell perspective clients how are process works so not to leave the customer in an awkward position. Thanks for the business Jim Loynes Director of Sales & Marketing

...
75
...