Laguna Niguel Hyundai
Laguna Niguel, CA
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Professional, Happy Experience My beloved 14 year old vehicle had a minor engine fire, and when it was in the shop overnight, I rented an Enterprise Hyundai Accent GLS sedan. It was My beloved 14 year old vehicle had a minor engine fire, and when it was in the shop overnight, I rented an Enterprise Hyundai Accent GLS sedan. It was extremely comfortable seating and an intelligent interior layout with a lot of cargo room and attractive body styling. Over the next days I did a lot of research on that model, and made a decision to purchase new - it was time - on behalf of the issues with my previous car a week earlier. I went to the Auto Trader online site and plugged in the needed details to whittle the selections to the specific car/color I had decided on. There were 2 new 2015's to consider in my locale, as I was on the later edge of the previous year being sold out for 2015 - and being replaced by the new year model for 2016. One was slightly less money but double the distance from home, so I chose the closer dealership, Allen Hyundai in Laguna Niguel, CA, and paid a visit 2 days ago. Upon meeting my salesperson, David Stea, I told him that I was going to buy a car that day, and was hoping it would be with him. David is seasoned in many aspects of car dealerships over a 34 year career and loves his job. We wasted no time in locating the car I had chosen online, had a test drive, and a conversation about price (I chose the new 2015, and received a savings of $2,100 under sticker with no push-back whatsoever from management or sales person when I asked for an additional $200 below the already low clearance price that was advertised at $1,900 under sticker on Auto Trader), The finance manager, Brian, was concurrently sifting through a dozen loan options to find me one that kept payments lower than I had anticipated. All of this was accomplished in the first several minutes after arrival. The car was beautiful, exactly what I was looking for, with a 100,000 mile warranty and 38 MPG, the salesperson was sharp and expedient, the price was excellent, and the entire staff was clearly interested in the experience being a good and respectful one from beginning to end. David offered to drive my new car to my home, since I did not have a trade-in, and I gave him a quick lift back to the dealership, and we were done. Simple, fun, and a happy and memorable experience for one of the 2 biggest purchases in most people's lives. I would recommend this group without any hesitation. Thrilled! More
Best car buying experience ever Researched on line. Fastest response from Don Lucarelli. Great but not intrusive follow up. Best price of any OC dealership. Offered a test drive. Mad Researched on line. Fastest response from Don Lucarelli. Great but not intrusive follow up. Best price of any OC dealership. Offered a test drive. Made appointment - staff expected me, had the right car ready. John explained everything in the car to me, set up my Bluetooth, gave me all sorts of helpful tips, was friendly but respectful. Overall a great experience and I won't hesitate to recommend Allen. More
NEw hope in Allen Cadillac/Hyundai I previously purchased an SRX from Allen and did not have a positive experience, especially on the service side. When I went in to look at a Genesis, I previously purchased an SRX from Allen and did not have a positive experience, especially on the service side. When I went in to look at a Genesis, Tim Kelly was very personable and understanding. If not for him probably would have gone elsewhere for my purchase. More
best car buying experience and best salesperson. Great car, (Sonata) great price, outstanding salesman, great follow up. I usually dread the car buying process this salesman made it a pleasure. Could Great car, (Sonata) great price, outstanding salesman, great follow up. I usually dread the car buying process this salesman made it a pleasure. Couldn't recommend higher. More
Awesome!!!!!! Eric Tourbin was a very good and polite salesperson he actually listened to my needs. Brian Carpenter in finance was very knowledgeable when it came Eric Tourbin was a very good and polite salesperson he actually listened to my needs. Brian Carpenter in finance was very knowledgeable when it came to the contract and explaining everything. Chris Baker was very good in helping me learn the features of my new car. More
Shell Game Worst carbuying experience ever. When the sales person has to go to management 8 times to settle on a price something is wrong. Several times I though Worst carbuying experience ever. When the sales person has to go to management 8 times to settle on a price something is wrong. Several times I thought we had settled on a price only to discover the additional taxes, fees and charges that were not discussed. I walked out and almost left after 2.5 hours. I have a big peoblem with the $400 fee i am expected to pay when i turn in this car at the end of the lease. I was told that this fee will be waived should i lease or buy another car from The dealership. What is that all about? Stand buy the product you sell and dont hold your customers hostage with aditional fees. More
Great Dealership Got a Used 2013 Hyundai, Staff there is very friendly and very helpful. Straight forward no games or hassling when it comes to getting your price. Ant Got a Used 2013 Hyundai, Staff there is very friendly and very helpful. Straight forward no games or hassling when it comes to getting your price. Anthony was great to work with and can relate to costumers very well More
It was a great experience with very knowledgeable staff. I would recommend Allen Hyundai of Laguna Niguel to all of our friends. Every person we dealt with were friendly and professional. From the time we ta I would recommend Allen Hyundai of Laguna Niguel to all of our friends. Every person we dealt with were friendly and professional. From the time we talked to Elise on the phone to set up our appointment to see the car, to walking in the dealership and being greeted by Jose, to sitting down and talking to Aaron about the car and taking us through everything, to closing the deal with David we did not feel like we were being hustled at all it was a great experience and made buying the car very easy! Thank you. More
great experience Cris was so great assisting me when I bought a sonata. He was not just very kind and helpful when explaining me about the car but also passionate to m Cris was so great assisting me when I bought a sonata. He was not just very kind and helpful when explaining me about the car but also passionate to make sure everything was fine when doing paper work. He also called me after I purchased the car and wanted to make sure if I'm doing OK with the new car. It was great service!!! More
Elise really followed through for months. I went to Allen because of the incredible follow through by Elise. Hershel was very helpful and conscience, but I felt abandoned by Elise, she just I went to Allen because of the incredible follow through by Elise. Hershel was very helpful and conscience, but I felt abandoned by Elise, she just introduced me to Hershel and left, I never saw her again. Your finance guy should be selling used clunkers, not new cars. He is a fast talker and I believe he cheated me out of $150. promised by Herschel. This is the third Hyundai I have purchased new. More