Laguna Niguel Hyundai

Surprisingly bad customer service after new car purchase Hyundai has a 3 day return policy if you have any issues with a car you purchase from them, but it is not supported by all dealerships. This dealersh Hyundai has a 3 day return policy if you have any issues with a car you purchase from them, but it is not supported by all dealerships. This dealership does not honor this policy, and was surprisingly unconcerned with customer service after they sold me the car. Even though I brought back the car within 48 hours of purchasing it after I saw the issue, and even though the information they gave me about the condition of the car when they inspected it was different from what I saw when I picked it up again, neither the General Service Manager or General Sales Manager responded to emails or telephone calls to address the issue. In fact, the General Service Manager could not even meet with me when I was at the dealership picking up the car. I was told he was busy all afternoon and would call me, and he never did. It's nice when they treat you well when all is going well, but to me what is more important part is how they treat you when things go wrong. I felt they failed really badly on that score. There are better Hyundai dealerships out there. More

Horrible customer “service” Service rep tried to force a $135 diagnostic test on me to replace a $6 oil drain plug damaged after last oil change. I said no. He also said I would Service rep tried to force a $135 diagnostic test on me to replace a $6 oil drain plug damaged after last oil change. I said no. He also said I would have to pay another $135 to check a noise in the steering I have had since I bought the vehicle new 6 years ago. I agreed because my mechanic friend said it could fall apart at any time. Service person said it would take three hours to check the steering and change oil. I spent over an hour on the shuttle to get home. 3 hours later I had to call to find out what was going on. They said it was fixed. I asked for the shuttle. Two hours later it arrived. Never again will I visit this ruthless dealership. On my previous visit my car was damaged. It took over one week to get scraped paint fixed. More

Very happy with my purchase! Customer service AAA++. They are all very nice and friendly. Very helpful, no pressure. I would recommend my friends and family to purchase the car fr Customer service AAA++. They are all very nice and friendly. Very helpful, no pressure. I would recommend my friends and family to purchase the car from them. My purchase was smooth and best deal ever. Thanks. I love my car. More

Purchased a g80 over memorial day weekend I knew what car I wanted and wanted to get it as cheap as I could. I messaged 20+ dealerships overnight. Aldo Balgioni responded. He was short and I knew what car I wanted and wanted to get it as cheap as I could. I messaged 20+ dealerships overnight. Aldo Balgioni responded. He was short and professional, at no point did he seem like he was selling something, but he still seemed engaged. He asked me what I wanted, I told him, and he met me at my requirements and price without any hassle. I came in and bought the car, out the door in less than an hour. Even on the finance side, the advice was actually consultative and helpful. I would likely end up re-leasing with them for life, assuming there is no change in how the place was managed. More

They miss the details, even when you provide them. In attempting to contact the right people to try and solve a long lingering problem, I provided my current email address. Not verbally, not even a ha In attempting to contact the right people to try and solve a long lingering problem, I provided my current email address. Not verbally, not even a hand written note, but electronically. So all they have to do is copy and paste. Instead they went to the archives and against my instructions used some other email that I have not used in year. YEARS. I am unsure how I could have been any more clear. I provided my new email so very clear and I have no idea why they would go back 10 years to use an some other email I do not even use anymore. This all seems to be part of an effort to try and NOT resolve my problems. Why else would they ignore contact information provided weeks ago and instead use out-of-date contact information from 2008? Maybe it is so they could claim they tried to contact me while they really had to go out of their way to ignore my instructions and dig in the files. Shame on you Allen Hyundai of Laguna Niguel. More

Allison Skelly was very knowledgeable and helpful. While researching vehicles, I was doing many vehicle test drives at a variety of dealerships. Allison Skelly was very helpful. I had many questions an While researching vehicles, I was doing many vehicle test drives at a variety of dealerships. Allison Skelly was very helpful. I had many questions and drove three different vehicles. Allison was very knowledgeable of the Genesis line. She was very patient with me and addressed all of my questions and concerns. She took her time to make sure I could make the right decision on my new vehicle based on my time with her and my time in the vehicles. She also made certain that I had brochures with the features that mattered to me highlighted. She followed up with me as promised. I would highly recommend her if you are interested in a Hyundai or Genesis product. More

The chat feature is useless Unfortunately I am unable to use the phone due to a noisy environment. Hyundai of Laguna Niguel, also known as Allen Hyundai, has a chat feature. Ho Unfortunately I am unable to use the phone due to a noisy environment. Hyundai of Laguna Niguel, also known as Allen Hyundai, has a chat feature. However that feature is a waste of time. All they do is forward whatever request is to the dealership. As a matter of fact, the chat people are not even in the building. The will always send a link but they do not seem to listen to the question. So for me, this was a waste of time on not one, but two occasions. If I could call in I would. So noisy where I am, difficult to hear. But still better than the chat feature. Avoid it is what I can recommend. More

Simple light replacement bulbs cost $100 After having purchased 3 vehicles from Allen and having all the service done, I was charged a ludicrous amount to change light bulbs. When I asked ab After having purchased 3 vehicles from Allen and having all the service done, I was charged a ludicrous amount to change light bulbs. When I asked about it I should have put my foot down, but I was assured someone would get back to me and it would be fine. Well I do not know about anyone else, but after a year then never got back to me. Now there is a recall for 2 of the vehicles. We have been getting service done elsewhere but we all know how these recalls are good for the dealer. So I call them and they are pretty much sticking to the fact it takes 45 minutes to change 3 lightbulbs all located in the trunk. So we are just going to take our business to North County instead. Maybe they have been good for you, but after spending thousands on service with them, not a penny more. Now that I think of it, why did I even bother to call and check with them? We all have bad days. I get that. But this is strike 3. So long Allen, my money, and recall money, goes elsewhere now. Note: There is no bad language in this review. More