Laguna Niguel Hyundai

Easier than flipping pancakes Working with me from day one on getting my new Ioniq, Keyvan Bigharaz was awesome. I really don't enjoy high-pressure sales guys at dealerships, and K Working with me from day one on getting my new Ioniq, Keyvan Bigharaz was awesome. I really don't enjoy high-pressure sales guys at dealerships, and Keyvan never made me feel pressured at all. I initially went in for a test drive and explained that I would be ready to purchase in a couple of months... and surprisingly, he simply asked me to let him know when I was ready to buy. He was very considerate of my time and my needs, and when I came in to purchase he made it happen flawlessly. From getting me the right price to having most of the paperwork completed before I arrived, he had me out the door with my new car in just about an hour. More

Rude xxI Manager. I was there yesterday to buy a car, our salesman Sean was good and professional, but very unhappy with Alex Marouf, the financial manager, who was so I was there yesterday to buy a car, our salesman Sean was good and professional, but very unhappy with Alex Marouf, the financial manager, who was so annoying and rude and didn't want to stop trying to sell us additional warranties, only for this reason I'm giving only 3 stars rating. More

Worst Dealership They are a bunch of unprofessional who don't care about theirs customers. They mislead me into leasing a car. I have tried to book a service which is They are a bunch of unprofessional who don't care about theirs customers. They mislead me into leasing a car. I have tried to book a service which is included in my payment, they never replied. Tried to complain, just once they contacted me and they said they get back to me, they did not. I sent a text message to the manager, it showed "Read" but he did not even bother to respond. I am so disappointed and nobody is there to help me out. I tried to complain to Hyundai, they said if there was a mechanical or technical issues they could get involve but I have to sort it out with the those crooks directly which is impossible. More

Overpriced services I would strongly recommend that you get an estimate from another dealership before you get your vehicle serviced at Allen. What I was quoted for a maj I would strongly recommend that you get an estimate from another dealership before you get your vehicle serviced at Allen. What I was quoted for a major tuneup was several hundred dollars more than Tustin Hyundai. I was so stunned and upset because I had been using Allen for several months. That's a big gap. I will no longer take my vehicle to Allen. Consumers be ware! More

Quick and Hassle Free When I got into the dealership Kevyan was the first person that walked up to me. It was straight business, I told him what car and price I wanted and When I got into the dealership Kevyan was the first person that walked up to me. It was straight business, I told him what car and price I wanted and he made it happen. I didn't have to hassle or bargain too much and I got a great deal on a new Genesis g70. More

Service Department Misrepresents Charges Just be sure to get it is writing what they are to do and do NOT authorize anything without your approval. They will find ways to charge for things a Just be sure to get it is writing what they are to do and do NOT authorize anything without your approval. They will find ways to charge for things and they have no real explanation why it takes so very long to do a simple task. Does anyone think it should take an hour to change a defective light bulb in the trunk? Wal-Mart does it complimentary. Hyundai Laguna is certainly trying to maximize its profits at the service counter. More

My experience overall was excellent! Aldo is fantastic! He is truly a superstar! He was professional, knowledgeable and honest. He treated us like close family member. His approach was Aldo is fantastic! He is truly a superstar! He was professional, knowledgeable and honest. He treated us like close family member. His approach was not pushy and made us feel like we could trust him which led us to come to this dealership. I have brought many cars over the past 35 years and this was one of the best experiences ever. Thank you! More

DOESN'T GET ANY BETTER I have seen a second hand car online and it was exactly what I was looking for. The salesman greeted me with a smile and he said Welcome To Allen H I have seen a second hand car online and it was exactly what I was looking for. The salesman greeted me with a smile and he said Welcome To Allen Hyundai, how can I help. He went inside as I was looking at the car ( which looks great) and came back with the keys. The best part is when the Sales Manager Blair intervened and said are you being taken care of, which was very considerate of him. I ended up talking with Bessai and Blair about my deal, talking to both of them I felt like they were old friends, At Allen Hyundai the customer is king and both of these managers proofed it, the Allen family should be very proud to have Blair and Bessai on your team Thank you again for caring and making your customers happy! More

Servise Technician not helpful I called the service department and talked to Ivan Avalos regarding my car's fuel range showing erroneous number. I told him that in the last 3 years I called the service department and talked to Ivan Avalos regarding my car's fuel range showing erroneous number. I told him that in the last 3 years when ever I filled my gas tank, the range on my dashboard would show that the tank take me 400-420 miles (which gives a reasonable average of 22-25 MPG as advertised for my car, i.e. a Santa Fe 2015). However the last time it showed 300 miles. I asked for an appointment so this could be fixed. I also mentioned that this happened after I brought my car for installing the KSDS software (a product improvement campaign by Hyundai). He became defensive and argued with me that there is nothing wrong and they cannot fix my car. He said you might have changed your driving habit, etc. I let him know that when you fill the tank, without driving a foot, it showed 300 miles. How is that related to my driving habit? He could not or did not want to understand. At the end he said you can bring your car but we would tell you nothing is wrong!!!! So much for your service Allen Hyundai!!!! More