Laguna Niguel Hyundai

Nightmare This was a very frustrating and disappointing purchase. I'd like to state upfront that the people at the dealership that we dealt with were friendly, This was a very frustrating and disappointing purchase. I'd like to state upfront that the people at the dealership that we dealt with were friendly, but they were woefully ill prepared to sell the Ioniq Elictric. 1.) They did not have a Level 2 charger. We received our car with only a 49% charge. 2.) We live about FOUR hours from the dealer. Before going we arranged everything over the phone internet. We were only interested in the Ioniq Subscription. We applied for the credit online (on the dealer's website) and were told that we qualified. They knew how far away lived. During the trip our salesperson (Chi) asked us to send him my license and insurance to expedite the visit, which we appreciated, and so we texted these to him. 3.) After traveling all the way to the dealer, they had absolutely nothing ready for us. We had to fill out a new credit app and other papers. (We purchased as HONDA the week before and all papers were filled in for us when we arrived; we only needed to sign and leave; literally 10 minutes; in comparison the HYUNDAI experience was miserable). After waiting some time, they came back to us and said they were sorry, but we did not qualify for the Subscription! This was after being told that we did qualify and after driving there for FOUR hours. 4.) If you truly care about your customers, please think about this situation for a minute! They either flat out lied to us to get us to come into the dealership, or they were utterly incompetent. 5.) Cameron Allen said he felt very bad about this and offered to pay us for our gas. While that is something, it in no way makes up for their blunder. 6.) Cameron did not have a good understanding of your Electricity Charging Reimbursement Credit that is an integral part of the Unlimited Subscription. When they discovered their blunder regarding our credit (791 FICO) they tried very hard to sell us the Ioniq Hybrid. The car is for my daughter to commute daily (Mon-Fri) to college. The commute is 105 miles, which is 2275 miles per month. So the unlimited mileage and the Charging Reimbursement Credit were critical to our situation. Since leasing the Hybrid has a mileage cap, he tried to sell us the Hybrid. But the cost of gasoline for my daughter would still be very high (nearly $200 per month). Cameron insisted that the Charging Reimbursement for the Electric was capped each month at $40. This is NOT true. It is capped at 50,000 miles total, but with no monthly caps. Estimating 2,500 miles monthly for my daughter's transportation needs, the rebate is on average $105. 7.) In the end, they threw their hands up and insisted we did not qualify for the Unlimited Subscription of the Ioniq Electric. This is not acceptable or professional. Hyundai dropped the ball and would not fix it. 8.) Since we needed this car for my daughter, I asked if I could call my brother-in-law to be a co-signer. They agreed, and since his FICO is 890 they INSISTED that he be top line on the lease. This made me extremely angry. He has nothing to do with the car and lives THREE hours away from us. But with his help we were able to get the car. My brother-in-law was a saint in this situation. What's the opposite of a saint? That's how I feel about Hyundai and this dealer. 9.) Insisting that my brother-in-law be topline also jeopardized all of our rebate opportunities, which are substantial: California ($2500), San Joaquin Valley Air Pollution Control District ($3000), Southern California Edison ($450). Each of these want to see the name of the owner/lesee and address match the registration and insurance name and address and in the case of SJVAPCD the address is supposed to be in their district. 10.) We told Cameron that the car was for my daughter and that she was in fact the person paying for the car with her own funds that she has from a traffic accident settlement. She just graduated high school and has not established credit yet, but she was willing to prepay the lease entirely upfront. They would not let her do so. And in the end the only way forward was for us to use my brother-in-law. But if ANY of these three rebates fails becuase of their inistance tat my brother-in-law (who lives in Orange County) be top line, I will consider this nothing short of THEFT of my daughter funds. This was the farthest from professional business dealings that I have ever seen in my 52 years. 11.) We were stranded at the Allen Dealership for nearly EIGHT hours for this nightmare. Cameron offered to buy us dinner and we accepted and that was appreciated. 12.) Chi (salesperson) did NOT take us on a test drive. He did give us the keys to the Hybrid and let us drive that early on. I was very annoyed that the very first thing Chi did was ask us to fill out the survey of our car buying experience. This was right after we got there, and he encouraged us to give the best score for each question. It made no sense. The questions were about the test drive, the condition of the car, etc. At that point we had no test drive and we had not even seen the car! It was not until hours late when my brother-in-law was on his way that they finally allowed us to test drive the Ioniq Electric. The ONLY car we were interested in, even though they tried very hard to sell us the hybrid, which absolutely did not work for us and would consume way too much of my daughter trust fund in terms of payments, gasoline, and the loss of the rebates from California, San Joaquin, and Edison. Note: Chi is a very nice person, but this would have been totally unprofessional to have us evaluate our experience BEFORE it actually happened, even if we had had a stellar experience ultimately. The fact that our experience was the single worse car buying experience I have ever had and I've purchased over 20 new cars from just about every major brand in my lifetime and Chi had us report that it was all roses before we even started is stunning. YOU SHOULD BE ASHAMED. 13.) Chi has absolutely no idea how to turn on the vertical light strips on the front of the car, the ones directly below each headlight. We asked him how, but he could not give us and answer. He said he would find out and let us know. He never did. We figured it out on our own a few days later. 14.) The Blue Link was not working properly from the moment we took possession of the car. Whenever we tried to use it or the phone app it stated that we needed to see the dealer. Since we live so far away, we took it to the Palmdale, CA dealer. They had the car for nearly TWO weeks before it was fixed. And they did nothing to fix it. It was Blue Link that finally reset something remotely and then it worked perfectly. The Palmdale dealership did give us a rental car that they paid for and that was much appreciated, but this was an absolutely terrible performance by Hyundai/Blue Link and it seemed like nothing got done until I got mad and called Blue Link and got them to call the Palmdale Hyundai Dealer (Rally Hyundai). 15.) No one explained that the car did NOT come with Navigation. While Apple Car Play is sort of a solution, it's not really. It requires cell phone data, which means the car has to be in an area with reception, and the driver had better have an unlimited cellular data plan. In this century, I have never owned a car without Navigation until now. It is beyond me how anyone would think it is OK to sell an All-Electric vehicle without Navigation as stardard!!!!!!!!!!!!! Electric vehicles have severely limited range and finding a charging station is paramount. It's obvious the car has a GPS receiver since it know how far it is to the NEAREST charging station. But honestly, what good is that is you don't know how to get there? With electric cars, navigation CANNOT be an option. It has to absolutely be standard. We have a four-year-old Honda Fit EV. It is standard on that car. You CANNOT buy that car without navigation. They get it. You don't. Do you people even drive these things? Not everyone lives in the city. We live in the mountains far from the city and there are vast stretches with ZERO cellular reception. We like the Ioniq a lot, but I would not at least 3 stars off (out of 5) for the boneheaded decision to sell any Electric Car without navigation. Seriously, this is the dumbest idea I have ever seen. 16.) When I called Chi to confirm that the car did indeed not come with Navigation (at first I thought I just must not be seeing the proper button!!!) he actually told me that he just assumed I had done my research, which was highly inappropriate. And while I had done weeks of research, this simple fact totally eluded me. Every video on YouTube that I watched about the Ioniq Electric showed the map screen, and your website does not do a good job of pointing out this "lack of navigation". I would greatly appreciate it if someone would call me regarding this survey. I am not a happy customer at all! Note: Leslie Smiley was professional and nice. Daniel Ferry (661) 750-2109 More