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Laguna Niguel Hyundai
Laguna Niguel, CA
915 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 915 reviews
July 28, 2017
Time to find another dealer. Service has gone down hill. We purchased one of our vehicles (Santa Fe) rom Allen Hyundai and had a great experience. We have a Hyundai Genesis as well that we purchased from an We purchased one of our vehicles (Santa Fe) rom Allen Hyundai and had a great experience. We have a Hyundai Genesis as well that we purchased from another dealer. We have serviced both cars here for the last 3 years. I have to say that the service experience just keeps getting worse and worse. We always end up having to take the car back because something wasn't done or something was done wrong. I know things happen but it's over and over and over. A recent issue was a 60K mile service and I have to take the car back because it's leaking brake fluid because after the brake service, things weren't tightened appropriately. It's just always something. It's too bad as I've given them the benefit of the doubt over and over hoping the experience will change. I think it's time to find another dealer to service our vehicles. Today was the last straw. After another issue and the dealer is not able to resolve it after having the car for the week, I was told I could come and pick up the car as they were going to wash it for me. I went to pick up the car, waited for them to bring it up. When they finally brought it up, do you think it was washed? Nope. DId I want to wait another 15 minutes for them to wash it? Nope. Time for another dealer... More
by Ryan
Employees Worked With
Jose Valles, Tacy Flint, Danny Vega
July 27, 2017
Jaime was awesome and helped with a surprise for my son as this car was for his 16th birthday. Jaime coordinated a surprise so my son had no idea and was s was awesome and helped with a surprise for my son as this car was for his 16th birthday. Jaime coordinated a surprise so my son had no idea and was shocked with receiving keys to his new car upon arriving on the dealer lot. More
by corey12
Verified CustomerEmployees Worked With
Mr. Allen, Blair Morrison, Jaime Melendez
July 27, 2017
Great Experience Salesman Johnny Cribari went above and beyond to work with my schedule. Will recommend the dealership to anyone who asks how the purchase went and the Salesman Johnny Cribari went above and beyond to work with my schedule. Will recommend the dealership to anyone who asks how the purchase went and the price paid. More
by lynn-jeffwatkins
Employees Worked With
Johnny Cribari, Alex Marouf, Blair Morrison
July 27, 2017
Excellent! Allen Family Automotive is such a great example of a family-owned business that gives a good value with a great customer experience. We are customers Allen Family Automotive is such a great example of a family-owned business that gives a good value with a great customer experience. We are customers for life! More
by fishers14
Employees Worked With
Moe Abiri, Alex Marouf
July 27, 2017
A nice place to buy/leaqse a car We were met by Cris which took all the necessary actions to make us happy buying/leasing a car at Allen. He called us to see whether we need any help We were met by Cris which took all the necessary actions to make us happy buying/leasing a car at Allen. He called us to see whether we need any help. More
by mizolin
Employees Worked With
Cris Baker, Blair Morrison
July 26, 2017
Excellent great job very nice place to buy your car from they work with you,General manager was very very good he created us he worked with us and Lexi and did great job very nice place to buy your car from they work with you,General manager was very very good he created us he worked with us and Lexi and did a great job in we will let a lot of people know about this place More
by tim.saba
Employees Worked With
Laxi, Cameron Allen
July 25, 2017
Tucson Straightforward approach on pricing for purchase or lease . Did not try to up sell , change parameters , or leave things out that were initially disc Straightforward approach on pricing for purchase or lease . Did not try to up sell , change parameters , or leave things out that were initially discussed. This is a local dealership that clearly likes business from the community . Chris was A+ in explaining the car to us. More
by sacsail99
Employees Worked With
Cris Baker, Cameron Allen
July 23, 2017
Great Jaime was straght forward and got me everything he said he would for the price he said it would be. This dealership provides good customer service. Jaime was straght forward and got me everything he said he would for the price he said it would be. This dealership provides good customer service. More
by maciasfamily4
Employees Worked With
Jaime Melendez
July 22, 2017
New car Great dealership and other than my finance experience it was perfect! I would recommend to family and friends! Cameron and Justin were over the top ni Great dealership and other than my finance experience it was perfect! I would recommend to family and friends! Cameron and Justin were over the top nice and professional! More
by janellorgill
Employees Worked With
Cameron Allen, Alex Marouf, Justin John Kuether
July 21, 2017
Leasing a car. It was a less stressful experience than I had anticipated because of all the helpful answers to my questions , and also that they worked within my bud It was a less stressful experience than I had anticipated because of all the helpful answers to my questions , and also that they worked within my budget. More
by mjford2017
Employees Worked With
Finance agent, Cris Baker
