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Laguna Niguel Hyundai
Laguna Niguel, CA
914 Reviews
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October 03, 2024
The absolute worst Service department I have ever seen. - If anyone is looking to easily steal a vehicle, wait outside this Service department where they leave unlocked vehicles with the keys inside and n - If anyone is looking to easily steal a vehicle, wait outside this Service department where they leave unlocked vehicles with the keys inside and no oversight -Jim has no business in any client facing role anywhere -Communication between Parts and Service is a joke -Communication between Service and Customers is nonexistent -Will not buy or lease another Hyundai from this location ever again -Do not buy or get service here, you'll regret it -Management aware and not interested in fixing More
by maurice335
Employees Worked With
Jim
August 23, 2024
I checked the inventory online and narrowed it down to two vehicles. I contacted Garland Latta and he ran some numbers and called me back with a very fair offer. I settled on the new Sonata. The finance p two vehicles. I contacted Garland Latta and he ran some numbers and called me back with a very fair offer. I settled on the new Sonata. The finance person had me fill out everything online and sign 80% of the documents. I live an hour from the dealership and Garland had a very nice lady deliver the car to my home and pick up the trade. I usually find the car buying process to be a pain in the ...... but Garland made it painless. More
by stokes
Employees Worked With
Garland Latta
July 26, 2024
RUN AS FAR AWAY AS YOU CAN! !!! This is by far the worst dealership I have ever used in my life. The service department manager Danny is absolute trash. Danny was my advisor !!! This is by far the worst dealership I have ever used in my life. The service department manager Danny is absolute trash. Danny was my advisor & was not only the worst person at communicating I’ve ever crossed paths with in my life he was rude, condescending & just a down right xxxxx! I took my car in for a transmission issue 2-3 times over the past year, every single time he stated they couldn’t find anything wrong with it, one of the times they didn’t even have it an entire day which tells me they didn’t even check it. Only after the car got so bad that it was slipping constantly & I ran into one of their technicians Ish outside of the dealership after hours did they do something about it. A new transmission might have been prevented had they took the issue seriously the other times it was brought in. I dropped my car off June 17th, I was supposed drop it off the prior week on Wednesday & was told they’d have a loaner for me as I’d requested one, upon getting there that Wednesday I was told we don’t have a loaner. I said o requested one & Danny said well come back tomorrow, I went back the next day & the loaner smelled like cat xxxx inside when the AC was on & since it’s summer & there is a need for AC I told Danny I need a different loaner this one smells atrocious, I’ll wait until a different loaner is available. I was then told bring your car in July 17th which I did. I was given a different loaner this time which was another pile of crap car but I bit my tongue because I was told I’d have the car back within a week tops. Fast forward to over a month later & my car wasn’t ready until July 24th. I received no updates on what was going on from Danny unless I called in for an update & even then I never got him someone else helped me by taking a message that never got returned by Danny. I got excuse after excuse. He had a family emergency, he’s in a meeting, he’s at lunch. Every time I called in for an update on the progress of the repair I got told a story that didn’t line up with what the warranty company specified. The dealership only ordered the parts to fix my transmission after I called in to the warranty company to complain about how long the process was taking. The dealership claimed they called in for a replacement transmission on June 25th, this is what I was told by the technician then after a week of not hearing from the service department I called back & was then told oh we ordered it on July 2nd (funny it was supposedly ordered a week prior) & it wasn’t until July 9th when I called the warranty company to see what the hold up was that I was told it was never ordered. Being told by them nothing had been done on the dealers part as of yet, I called the dealer back immediately & informed them what the warranty company had told me, they said no you were misinformed. Magically the two days later July 11th the warranty department informed me that the dealership had finally put the request in on July 10th. Upon arriving to pick up my vehicle I was told by the girl at the counter that I owed $50 for a deductible, I asked her why I wasn’t made aware of this when I was told yesterday the car was ready & Danny came up & rudely said check your warranty paperwork you are the one who signed it. I informed him no one walks around carrying their warranty paperwork for a vehicle that they purchased 4 years ago & that it would have been nice if he could have just let me know that there was one when I spoke to him yesterday. He then went on to snark that his technician said I complained to him about the service they provided. I told Danny yes the service from you was horrible, & I did express that to your technician that you never communicated with me & quite honestly yes the service sucked. He said if you don’t like our dealership go somewhere else. Absolutely superb customer service at its finest! I said don’t worry I would never bring my car back here or deal with you again. More
by Aimee r
Employees Worked With
Daniel Martinez
September 18, 2023
Do not do any business with Mike! ! Spoke with Mike, he told me they have the exact car I want at their sister location. I was ready to buy and pick it up same day. He told me I nee ! Spoke with Mike, he told me they have the exact car I want at their sister location. I was ready to buy and pick it up same day. He told me I need to fill out credit application in order for him to bring the car. I did the application as instructed, then received a call from a different guy Aaron, who I didn’t know at the time, ran my credit and asked what car I’m interested in because he knows nothing about it, and neither does the manager, because Mike never did anything about it yet. Frustrated, I directly spoke with the manager Carl, who seemed helpful and told me I need to reply to his email of car proposal and and he will go get the car. Few minutes later I received a call from Mike telling me the car I wanted is actually sold and without apologizing he ignored the whole issue and moved on to try to sell me a totally, completely, different car! I was furious!! How are you going to run my credit and not even have the car???This place is unprofessional and unorganized to say the least!! Mike was horrible! Horrible with communication, and lacks basic social skills. I tried to get a hold of the manager Carl who never returned my calls or email. He knew they screwed up, but never owned up to their mistakes. I ended up going directly to the sister location, and bought the exact car, Laguna claimed was “already sold.” DO NOT do any business with them!! More
by Amanda
Employees Worked With
Mike and Carl, Aaron Vega
June 06, 2023
Leased a 2023 Ioniq 5. Price was negotiated online before I stepped in the dealership lot. Entire process was quick. Dealt with Arash (Internet Sales Manager and Gordon Price was negotiated online before I stepped in the dealership lot. Entire process was quick. Dealt with Arash (Internet Sales Manager and Gordon (Finance Manager). Both couldn't be more courteous and professional regarding the transaction. Will want to work both again. More
by dailungcar
Employees Worked With
Arash
July 25, 2022
I had a great experience working with Mike Nam on purchasing my new Ioniq 5 SEL AWD. He is very easy to work with, no xx or any funny business just stright to the point with no surprises, exactly how purchasing my new Ioniq 5 SEL AWD. He is very easy to work with, no xx or any funny business just stright to the point with no surprises, exactly how a dealer should operate. I've visited 3 other dealerships(Fontana, Russel Westbrook Anaheim, Glendale and had terrible experiences at all three with bait and switch tactics, and rude customer service. If it wasn't for Mike Nam and this dealer I was planning to purchase a different EV vehicle so glad I found this place. This is my 7th Hyundai/Kia vehicle in the past 10yrs and I will definitely be recommending and purchasing more in the future from this dealership. Thank you Mike Nam. More
by jyooIONIQ5
Employees Worked With
Mike Nam
June 19, 2022
Mike Nam was absolutely amazing to work with! He was very knowledgeable, professional, helpful, and friendly. He went above and beyond during every step of the process. My family is so happy with He was very knowledgeable, professional, helpful, and friendly. He went above and beyond during every step of the process. My family is so happy with our new car and had the best experience possible. Thank you Laguna Niguel Hyundai, and especially Mike Nam, for such a smooth and high quality process! We will definitely be back for our next car, and will recommend for all our friends to come here too :) More
by Anna B
Employees Worked With
Mike Nam
June 16, 2022
A very busy service department. All service advisors were courteous, polite and attentive to clients. Jose Valles was my advisor. He kept me informed as to my service details, wh All service advisors were courteous, polite and attentive to clients. Jose Valles was my advisor. He kept me informed as to my service details, when my car would be ready and how much the service would cost. A great team of service advisors! More
by Cam Smith
Employees Worked With
Jose Valles
