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Laguna Niguel Hyundai
Laguna Niguel, CA
914 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 06, 2024
My teenage son brought his car in because it was revving while switching gears. They said the problem is a crankshaft sensor issue. Cost to repair: about $800. After this is done, a tech calls him saying while switching gears. They said the problem is a crankshaft sensor issue. Cost to repair: about $800. After this is done, a tech calls him saying that now the car doesn't start because the batter is cleaning and needs a new battery cable for $400. Ok... It's weird since the car never had issues starting, but he trusts them. After both items are completed, the tech calls and says the car issue isn't fixed at all, and actually, it's a transmission issue! Cost to fix: about $4000. This is pure insanity! They completely misdiagnosed the actual issue, started throwing parts at the car, and kept wanting to "fix" something else that actually didn't fix anything. After talking to James Contreras who was the "service advisor" (who literally hung up on me as I was speaking) and the "manager" Timothy Bright (who didn't even apologize for his team's behavior and has the customer service skills of a rock), we got nowhere. There are several complaints against this location on the BBB website, and I understand why. We are filling a complaint as well for deceptive business practices and with Hyundai corporate. More
by MommaBear
Employees Worked With
Tim Bright
October 03, 2024
The absolute worst Service department I have ever seen. - If anyone is looking to easily steal a vehicle, wait outside this Service department where they leave unlocked vehicles with the keys inside and n - If anyone is looking to easily steal a vehicle, wait outside this Service department where they leave unlocked vehicles with the keys inside and no oversight -Jim has no business in any client facing role anywhere -Communication between Parts and Service is a joke -Communication between Service and Customers is nonexistent -Will not buy or lease another Hyundai from this location ever again -Do not buy or get service here, you'll regret it -Management aware and not interested in fixing More
by maurice335
Employees Worked With
Jim
August 23, 2024
I checked the inventory online and narrowed it down to two vehicles. I contacted Garland Latta and he ran some numbers and called me back with a very fair offer. I settled on the new Sonata. The finance p two vehicles. I contacted Garland Latta and he ran some numbers and called me back with a very fair offer. I settled on the new Sonata. The finance person had me fill out everything online and sign 80% of the documents. I live an hour from the dealership and Garland had a very nice lady deliver the car to my home and pick up the trade. I usually find the car buying process to be a pain in the ...... but Garland made it painless. More
by stokes
Employees Worked With
Garland Latta
September 18, 2023
Do not do any business with Mike! ! Spoke with Mike, he told me they have the exact car I want at their sister location. I was ready to buy and pick it up same day. He told me I nee ! Spoke with Mike, he told me they have the exact car I want at their sister location. I was ready to buy and pick it up same day. He told me I need to fill out credit application in order for him to bring the car. I did the application as instructed, then received a call from a different guy Aaron, who I didn’t know at the time, ran my credit and asked what car I’m interested in because he knows nothing about it, and neither does the manager, because Mike never did anything about it yet. Frustrated, I directly spoke with the manager Carl, who seemed helpful and told me I need to reply to his email of car proposal and and he will go get the car. Few minutes later I received a call from Mike telling me the car I wanted is actually sold and without apologizing he ignored the whole issue and moved on to try to sell me a totally, completely, different car! I was furious!! How are you going to run my credit and not even have the car???This place is unprofessional and unorganized to say the least!! Mike was horrible! Horrible with communication, and lacks basic social skills. I tried to get a hold of the manager Carl who never returned my calls or email. He knew they screwed up, but never owned up to their mistakes. I ended up going directly to the sister location, and bought the exact car, Laguna claimed was “already sold.” DO NOT do any business with them!! More
by Amanda
Employees Worked With
Mike and Carl, Aaron Vega
June 06, 2023
Leased a 2023 Ioniq 5. Price was negotiated online before I stepped in the dealership lot. Entire process was quick. Dealt with Arash (Internet Sales Manager and Gordon Price was negotiated online before I stepped in the dealership lot. Entire process was quick. Dealt with Arash (Internet Sales Manager and Gordon (Finance Manager). Both couldn't be more courteous and professional regarding the transaction. Will want to work both again. More
by dailungcar
Employees Worked With
Arash
July 25, 2022
I had a great experience working with Mike Nam on purchasing my new Ioniq 5 SEL AWD. He is very easy to work with, no xx or any funny business just stright to the point with no surprises, exactly how purchasing my new Ioniq 5 SEL AWD. He is very easy to work with, no xx or any funny business just stright to the point with no surprises, exactly how a dealer should operate. I've visited 3 other dealerships(Fontana, Russel Westbrook Anaheim, Glendale and had terrible experiences at all three with bait and switch tactics, and rude customer service. If it wasn't for Mike Nam and this dealer I was planning to purchase a different EV vehicle so glad I found this place. This is my 7th Hyundai/Kia vehicle in the past 10yrs and I will definitely be recommending and purchasing more in the future from this dealership. Thank you Mike Nam. More
by jyooIONIQ5
Employees Worked With
Mike Nam
June 19, 2022
Mike Nam was absolutely amazing to work with! He was very knowledgeable, professional, helpful, and friendly. He went above and beyond during every step of the process. My family is so happy with He was very knowledgeable, professional, helpful, and friendly. He went above and beyond during every step of the process. My family is so happy with our new car and had the best experience possible. Thank you Laguna Niguel Hyundai, and especially Mike Nam, for such a smooth and high quality process! We will definitely be back for our next car, and will recommend for all our friends to come here too :) More
by Anna B
Employees Worked With
Mike Nam
June 16, 2022
A very busy service department. All service advisors were courteous, polite and attentive to clients. Jose Valles was my advisor. He kept me informed as to my service details, wh All service advisors were courteous, polite and attentive to clients. Jose Valles was my advisor. He kept me informed as to my service details, when my car would be ready and how much the service would cost. A great team of service advisors! More
by Cam Smith
Employees Worked With
Jose Valles
