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Lager's Chrysler World - Service Center
Mankato, MN
13 Reviews
13 Reviews of Lager's Chrysler World - Service Center
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May 13, 2024
Very pleased with our service. Work was done when they said it would be. We were given transportation to shop and eat while we waited. Service guys and receptionist were very frien Work was done when they said it would be. We were given transportation to shop and eat while we waited. Service guys and receptionist were very friendly and explained what was done to our Jeep. We were told to give them a call if we had problems with the work that was done. More
by Coxie
Employees Worked With
Service
February 07, 2024
I brought in a 2017 Ram 2500 that I just did ball joints and a leveling kit on for a customer of mine. I brought this truck in for a simple mechanical alignment, making sure the front end was straight and t and a leveling kit on for a customer of mine. I brought this truck in for a simple mechanical alignment, making sure the front end was straight and true. I get a call saying my truck is done but the engine light is on as well as some other dash lights. They asked me if the truck has been deleted, I replied yes it has, they said it must be the reason why the lights are all on after doing a computer update. I told them it wasn't there for anything with the computer and should not have been touched, but I will try tuning the truck back to the normal deleted state. I show up to pick up the truck and the whole dash is lit up and no gauges working at all, but most importantly, it won't even turn over to attempt starting. I brought the key back in and said, this truck ran when I brought it in, and it doesn't now. They gave me the deer in the headlights look and I left. The next day I let them know that my customer needed her truck back or another diesel truck in a few days to work out of. They told me they don't work on deleted trucks, and I would need to have my truck towed out of their lot, or I could call the service manager. I called the manager and went back and forth with her accomplishing nothing. Next thing I know they call me about 3 hours later saying the truck is done and ready to be picked up. I was out of state at this time on a Friday, so I came to pick it up on Sunday with a spare key. The truck was unlocked with the door opened and the batteries completely dead. I had to run all the way home and grab jumper cables and batteries just to get it going. The truck does run again and drives straight, my customer happy to have her truck, but frustrated with them, as am I, But Seriously What a Pain!! I have been working on vehicles for a very long time and this has to top a poor experience for me and unfortunately a dealer of all places. Makes me want to buy an alignment rack so it's one less thing I need to rely on someone else for. More
by tanderley
Employees Worked With
Kara
September 30, 2022
Very prompt, friendly service at the quick lube Only one problem: when I called for my appointment my call went to voicemail and 3 hours later no one had called back one problem: when I called for my appointment my call went to voicemail and 3 hours later no one had called back More
by rico10
Employees Worked With
Unknown
July 21, 2022
From purchase of 4 New (see Doug) and 1 used vehicles since 2013 and the 5 star service we always receive - we are customers for life. The extra miles travel to get to Lager’s is 100% worth it. Never dis since 2013 and the 5 star service we always receive - we are customers for life. The extra miles travel to get to Lager’s is 100% worth it. Never disappointed. More
by Mia S
Employees Worked With
Doug in sales, Tom in service
July 20, 2022
Took my Jeep Wrangler in and it sat for over 40 days with no follow up or correspondence throughout. Ultimately had it towed to another dealership for service. They then had the nerve of actually billing m no follow up or correspondence throughout. Ultimately had it towed to another dealership for service. They then had the nerve of actually billing me for the little to NO work they had done regarding the diagnostic process. It was my first time dealing with Lager's and more than likely my last..... Not impressed More
by wealthadvisor4
Employees Worked With
unknown
July 17, 2022
My appointment was at noon. About 1:30 said were issues and would take another 2 hours. Should have been done by 2. About 3:00 received a text still working on vehicle. About 1:30 said were issues and would take another 2 hours. Should have been done by 2. About 3:00 received a text still working on vehicle. I texted back I needed to be home by noon and requested a rental. All of a sudden the vehicle was ready Was another issue put before me? Was there really an issue with mine? More
by blanks66
Employees Worked With
Tom
June 25, 2022
It’s always a good thing when everyone at a car dealership treats you with kindness and Professionalism and care. Thanks you To all the Lager team dealership treats you with kindness and Professionalism and care. Thanks you To all the Lager team More
by ports33
Employees Worked With
Cory and Anthony.
