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Labadie Buick GMC - Service Center

Bay City, MI

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67 Reviews

67 Reviews of Labadie Buick GMC - Service Center

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September 22, 2023

If I could give them 0 stars I would. My mother brought her car in for a differential replacement. They told her it would be a 3 day turn around. 3 WEEKS, WEEKS LATER she still does not h More

by cindycatt0227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Sep 22, 2023 -

Labadie Buick GMC responded

Thank you cindycatt0227 for taking a moment to leave us valuable feedback. We have forwarded your feedback to our management team for further review. If you have any additional questions or comments, please call us at 989-667-2000.

July 14, 2023

I went in for an oil change and got more than I thought. Oil change, tire rotation and a car wash. Also while waiting in the lounge while being done I got some popcorn, awesome. More

by bpike969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Labadie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Gradowski, Morgan Kulwicki-Graham
Jul 14, 2023 -

Labadie Buick GMC responded

Thank you bpike969 for the great 5-star review! We look forward to seeing you again soon! :)

Sep 07, 2023 -

Labadie Buick GMC responded

Thank you bpike969 for the great 5-star review! We look forward to seeing you again soon! :)

July 13, 2023

Technicians are incompetent. Lug nut fell off pulling our 5th wheel the next day after tire rotation. Don’t know how to properly do front end alignment. Too many things to lis More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Labadie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lance
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Gradowski, Morgan Kulwicki-Graham
Sep 07, 2023 -

Labadie Buick GMC responded

Thank you Me for taking a moment to leave us valuable feedback. If you have any additional questions, please call us at 989-667-2000.

July 03, 2023

The Labadie service department goes above and beyond like no other dealer. The service employees take the time to listen to each and every one of your needs. Highly recommended. More

by momo250x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisors
Jul 26, 2023 -

Labadie Buick GMC responded

Thank you momo250x for the great 5-star review! :)

May 27, 2023

The updates about my car repair were virtually non-existent, wrong, or deceiving. Very disappointed on the lack of communication, and incorrect information. More

by wmacie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Labadie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lance
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Gradowski, Morgan Kulwicki-Graham
May 30, 2023 -

Labadie Buick GMC responded

Thank you wmacie for taking a moment to leave us valuable feedback. If you have any additional questions or comments, please call us at 989-667-2000.

April 07, 2023

Service was excellent , I had a sudden electrical problem with my Tahoe , power steering out as well as traction control . Dan was the service person and was professional got my vehicle in and serviced . Che More

by Spartanfire1982
Recommend Dealer
Yes
Employees Worked With
Dan Hays in service
May 11, 2023 -

Labadie Buick GMC responded

Thank you Spartanfire1982 for your kind words and great 5-star review! We look forward to seeing you again soon! :)

March 10, 2023

I had a Toyota Rav IV in for body work. Work appears to be good but I was disappointed in not being kept up to date regarding the timing of the job. That is I had to call numerous times for More

by ddl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Wojda
December 30, 2022

The service department was very thorough and excellent. Brandi Kunz especially went above and beyond. More

by mrsbtee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Kunz
November 17, 2022

The body shop had payment for the repairs on my vehicle for nearly 2 months before I had an appointment for service. Calls to the department went to voicemail and not returned. Went to office to get a ser More

by trishtrax8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Wojda
Nov 17, 2022 -

Labadie Buick GMC responded

Thank you Trishtrax8 for taking a moment to leave us valuable feedback. This has been sent to our management team for review. If you have any additional questions, please call us at 989-667-2000.

October 21, 2022

Very professional and friendly and Jared Novak is great He always makes sure that everything is done the way you want itHood place to do business More

by rah1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Labadie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Novak, Taylor Gradowski, Morgan Kulwicki-Graham
Nov 11, 2022 -

Labadie Buick GMC responded

Thank you rah1948 for your kind words and great 5-star review! We look forward to seeing you again soon! :)

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