Labadie Buick GMC

My recent experience at Labadie Buick GMC in Bay City was deeply disappointing, and I feel compelled to share my story as a cautionary tale about their subpar mechanical inspection process and deceptive sale deeply disappointing, and I feel compelled to share my story as a cautionary tale about their subpar mechanical inspection process and deceptive sales tactics. My salesperson, Chuck, was friendly and informed me that the Jeep had previously belonged to one of their staff members. Chuck also claimed that certified mechanics had thoroughly inspected it and found no issues. When I asked about the need for new tires, Chuck insisted that it was unnecessary. To prepare for future tire replacements, I requested the tire size, which Chuck provided. I cross-verified the information on Belle Tire's website and, trusting Chuck's expertise, believed that tire replacement wasn't an immediate concern, assuming the provided tire size was accurate. Once my Jeep was delivered, I took it for a quick spin around the block, I immediately noticed trouble with the brakes, nearly resulting in a collision with another vehicle. I decided to have the wheels inspected at a conveniently located Belle Tire near my home. Approximately an hour later, I received a call informing me that the tire size provided by the dealership was incorrect and that my tires were actually a year older than the car. They urgently needed replacement, with each tire's cost escalating from $171 to $291. Additionally, the timeline for replacement changed from non-immediate to immediate, as the tire tread measured only 2/32 of an inch, which is considered illegal to drive in Michigan. Faced with no choice, I authorized the tire replacement. The following day, Belle Tire called once again. They reported that my brakes were completely worn out, with a bent caliper resulting in improper functioning and causing one of the brake pads to wear off entirely. The situation had reached a dangerous metal-on-metal state, rendering the vehicle unsafe to drive. The Belle Tire representative expressed shock, saying, "This vehicle should not have been sold in this condition by the dealership; it's dangerous, even for a test drive." Clearly, Labadie Buick GMC had not conducted a thorough evaluation of the vehicle. It was frustrating to uncover these issues, given my trust in their expertise and expectation of a reliable and fully functional car. Carefully reviewing the purchase contract, I discovered that the listed sales price had been altered, increasing from $23,786 to $24,460. They surreptitiously added $674 to the purchase price, subjecting me to additional taxes on that amount. I acknowledge that I should have been more vigilant and noticed this discrepancy, but with numerous other fees involved, it was challenging to pinpoint at the time. Undisclosed additional costs of this nature felt nothing short of a rip-off. When I confronted Chuck about the inflated price, he attributed it to a "dealership" fee of $930. However, his explanation failed to justify the added fees, further confirming the deceptive and mistreating practices employed by Labadie Buick GMC. The final bill from Belle Tire amounted to $2,329.41. Furthermore, the undisclosed changes to the contract's purchase price resulted in a loss of $714, including tax. Consequently, my total loss due to misplaced trust in Labadie Buick GMC in Bay City amounted to $3,043.41. Overall, my experience at Labadie Buick GMC in Bay City left me immensely dissatisfied. Their inadequate mechanical inspection process led to unexpected repairs and inconveniences shortly after my purchase. The undisclosed additional costs, despite discussing them with Chuck, felt deceitful and unethical. Moreover, Chad, the manager, never responded to my calls or offered any form of apology or reimbursement for the issues or the deceptive behavior of his staff. To prospective buyers considering Labadie Buick GMC, I strongly recommend conducting a thorough inspection with an independent mechanic. More

Technicians are incompetent. Lug nut fell off pulling our 5th wheel the next day after tire rotation. Don’t know how to properly do front end alignment. Too many things to lis Lug nut fell off pulling our 5th wheel the next day after tire rotation. Don’t know how to properly do front end alignment. Too many things to list. More

The Labadie service department goes above and beyond like no other dealer. The service employees take the time to listen to each and every one of your needs. Highly recommended. no other dealer. The service employees take the time to listen to each and every one of your needs. Highly recommended. More

The updates about my car repair were virtually non-existent, wrong, or deceiving. Very disappointed on the lack of communication, and incorrect information. non-existent, wrong, or deceiving. Very disappointed on the lack of communication, and incorrect information. More

Typical sales experience. Need to ask lots of questions and write exact details of deal. Not forthcoming with faults of vehicle. Not very willing to work with you after dea Need to ask lots of questions and write exact details of deal. Not forthcoming with faults of vehicle. Not very willing to work with you after deal is done. I should have looked at stock number, I may have saved myself several $1000's. You need to know all the tricks of dealerships if working with this dealer. More

Labadie Bay City is an excellent car dealership. I have bought from them for over 10 years….and will continue. I have bought from them for over 10 years….and will continue. More

They were friendly very knowledgeable and took their time to show me the vehicle and answer all my questions. to show me the vehicle and answer all my questions. More

Service was excellent , I had a sudden electrical problem with my Tahoe , power steering out as well as traction control . Dan was the service person and was professional got my vehicle in and serviced . Che with my Tahoe , power steering out as well as traction control . Dan was the service person and was professional got my vehicle in and serviced . Chevy dealer down the road was the opposite experience , I left and glad I did . More

Outstanding, professional, personable service and care. Keven McKee could not do enough for us; not only on the day we spent with him in the purchase of two vehicles, but also for the several months of com Keven McKee could not do enough for us; not only on the day we spent with him in the purchase of two vehicles, but also for the several months of communication with him in finding what we were looking for. He was great!! Keven made our trip across the state from Muskegon to Bay City a very pleasant and enjoyable experience. Thank you, Keven, thank you, Josh and that you Labadie. More

Leased my 2021 Buick Encore GX from Labadies Bay City, MI. And was very happy with my experience. Collin explained all about my vehicle while taking me for a drive. Happy with my leasing experience and al MI. And was very happy with my experience. Collin explained all about my vehicle while taking me for a drive. Happy with my leasing experience and also the service department. Just had an oil change, tire rotation plus complete check up. Waited in very clean lounge, an hour wait and out the door and no cost to me. Very satisfied customer. Will be leasing again from Labadies in the future. Thank you Labadie. More