LaFontaine Volvo Cars of Farmington Hills

Brian Mecham, service advisor I frequent this dealership when I am in the area because Brian Mecham can communicate via text and is great at discussing mechanical issues. So far I I frequent this dealership when I am in the area because Brian Mecham can communicate via text and is great at discussing mechanical issues. So far I have only had oil changes and inspections. More

Friendly, competent service right down the street I brought my 2006 Volvo V70R in for a routine oil service. Not only was the work performed on time and under budget, but they washed and vacuumed my c I brought my 2006 Volvo V70R in for a routine oil service. Not only was the work performed on time and under budget, but they washed and vacuumed my car, and in so doing, found my second set of keys that had been missing for a year! I am now a loyal customer for life! More

excellent experience Agron was brilliant, worked with us and we drove home same day we looked at the car, thoroughly recommended! From the moment we walked in, no pressur Agron was brilliant, worked with us and we drove home same day we looked at the car, thoroughly recommended! From the moment we walked in, no pressure but he listened to what we wanted and did everything he could to accommodate us. More

Screwed I recently had a scheduled oil change for my Volvo XC90 at this dealership. After the technician evaluated my car I was told by Brandon that my car a I recently had a scheduled oil change for my Volvo XC90 at this dealership. After the technician evaluated my car I was told by Brandon that my car also had worn down brake pads that needed replacing and a few other minor pairs that added up to over $1000. I asked what was covered under warranty and he replied "I don't know let me go check for you." He then returned and said "I have great news!" It turns out these repairs were covered under warranty and i would only owe $200. Of course he knew very well that these repairs were covered. Do you want to know the best part? It turns out that my brake pads could "NOT" be replaced because they were not worn to a point that the dealer warranty would cover. It seems like they didn't need to be replaced in the first place and Brandon had no problems trying to up charge me when he thought I would be paying out of pocket. My car has been great and my salesman was a stand-up guy... It's too bad the service department is crooked! This is straight up fraud. More

Where customer service still exists I had an issue with my parking brake system, which eluded the technician on the first time in for service. After a short time of having my vehicle ba I had an issue with my parking brake system, which eluded the technician on the first time in for service. After a short time of having my vehicle back, the same problem recurred. Brian and the entire team at Volvo of Farmington Hills was able to discover the problem and fix it. My car was washed, vacuumed, detailed, and I had a loaner vehicle to drive. These gentlemen know the meaning of customer service and it is still alive and well at Volvo of Farmington Hills. More

Great service experience The whole experience from getting us in, to providing us with a loaner, diagnostics for the vehicle and then the repair couldn't have been easier. Spe The whole experience from getting us in, to providing us with a loaner, diagnostics for the vehicle and then the repair couldn't have been easier. Spencer was the associate we had the most contact with and he was great at getting us in and out as quickly as possible and getting us the information we needed to make repair decisions. Couldn't be more pleased. More

Great efficient knowledgable Brian was extremely friendly, informative & knowkedable about my vehicle. He provided the best options for my situation. I have dealt with him on two Brian was extremely friendly, informative & knowkedable about my vehicle. He provided the best options for my situation. I have dealt with him on two occasions so far and feel confident that his service will continue to be excellent. More

Great Service I always feel welcome and appreciated when I visit for service. Brian is pleasant to work with and very accommodating. I am confident that my vehicle I always feel welcome and appreciated when I visit for service. Brian is pleasant to work with and very accommodating. I am confident that my vehicle is being well maintained by the service staff. More

Great service experience Brian Mecham is excellent to work with. He really cares about his customers. I have worked with him several times and have had great experiences eac Brian Mecham is excellent to work with. He really cares about his customers. I have worked with him several times and have had great experiences each time. More

Service I Can Count On What more can I ask for when my car is nearing a quarter million miles and has NEVER let me down. All its service has been performed by Dwyer/LaFonta What more can I ask for when my car is nearing a quarter million miles and has NEVER let me down. All its service has been performed by Dwyer/LaFontaine. More