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LaFontaine Toyota

Dearborn, MI

4.0
388 Reviews

2027 S Telegraph Rd

Dearborn, MI

48124

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Showing 388 reviews

January 24, 2016

was happy It took to long but at the end I was able to drive away in a brand new car.Was happy the dealer was able to take my early lease return (10) months. More

by RODRIGUESDAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nickolaus Burrow
Jan 25, 2016 -

LaFontaine Toyota responded

Hello! We apologize that your experience took too long but we are happy to hear that we were able to get you out of your lease 10 months early. I will be sure to pass along your review to Nickolaus and the entire team! Welcome to the family. - Shelbi P.

January 21, 2016

Great Saleman and Experience I would like to give a shout out to Charles, Steve and Denise that were are great in helping me get into a new car they were awesome. More

by JACKSHE63
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charles, Steve, and Denise, Charles Martin, Steve Sanker, Denice Mallie
Jan 21, 2016 -

LaFontaine Toyota responded

Hi! We are happy to hear of your great experience with Charles, Steve and Denise. We are glad that they were able to exceed your expectations. I will be sure to pass along your kind review to them and the entire team. Enjoy your new ride and welcome to the family. - Shelbi P.

January 21, 2016

We had a great experience! We worked with Zach Anderson, he was very helpful and was able to answer all our questions so that we could make an informed decision. More

by tina3078
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don-trell Foster, Zach Anderson
Jan 22, 2016 -

LaFontaine Toyota responded

Hi Tina! Thank you for taking the time to leave a review. We appreciate it! We are happy to hear that Zach was very helpful in answered all of your questions. I will be sure to pass along your kind words to him, Don-Trell, and the entire team. Welcome to the family! - Shelbi P.

January 15, 2016

Ed's the Man! My wife and I had a good afternoon buying our 2016 Toyota Corolla. Ed was very friendly and easy to talk to. He was knowledgeable and didn't use high More

by dkism11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Taylor, Katie Branoff, Ed Sanchez
Jan 15, 2016 -

LaFontaine Toyota responded

Hi Dave and Cindy. What a great review about Ed and our entire team. We are happy to hear that you enjoyed you pressure-free experience with Ed. We love having him a part of the team. I will be sure to pass along your kind words to him. Enjoy your new Corolla and welcome to the family! - Shelbi P.

January 13, 2016

Ok Acceptable experience. I've had better. Didn't feel in the loop of acquiring my specific vehicle. Fluids were not topped off. They didn't pay the fi More

by RSRCANTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Burrow
Jan 13, 2016 -

LaFontaine Toyota responded

Hello. We are very sorry about the inconvenience of your account being overdrawn. I have passed along your message to our managers to get this situation handled. If you have any other questions or concerns, please feel free to reach me at feedback@lafontaine.com. Someone will be contacting you shortly. Thank you. Sincerely, Shelbi Polidori. Customer Relations. LaFontaine Automotive Group.

Jan 13, 2016 -

LaFontaine Toyota responded

Hello. We are very sorry about the inconvenience of your account being overdrawn. I have passed along your message to our managers to get this situation handled. If you have any other questions or concerns, please feel free to reach me at feedback@lafontaine.com. Someone will be contacting you shortly. Thank you. Sincerely, Shelbi Polidori. Customer Relations. LaFontaine Automotive Group.

January 05, 2016

Smooth from start to finish. The dealership provided smooth service. We arrived early and they were prepared with the vehicles we had requested to test drive. After the test dri More

by newCorolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lawrence, Eric Bennett
Jan 06, 2016 -

LaFontaine Toyota responded

Hi! We are happy to hear that Eric and David provided you with a smooth and hassle-free experience. I will be sure to let them know how satisfied you are. Enjoy your new Corolla and welcome to the family. - Shelbi P.

January 04, 2016

Purchasing my new Toyota Highlander. I had an outstanding experience purchasing my new Toyota Highlander. My sales representative, Ed Sanchez was extremely helpful in assisting me in sele More

by John Kean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lawrence, Jennifer Taylor, Ed Sanchez
Jan 06, 2016 -

LaFontaine Toyota responded

Hi John! We are so happy to hear of your wonderful experience with our team. Ed is awesome! I will be sure to pass along your message to him, Jennifer, David and the entire team. Enjoy your new Highlander! Welcome to the family. - Shelbi P.

January 03, 2016

Customer Service The staff was Very friendly and informative. The waiting room was very comfortable. The time quoted to me for the service to be done was right on sc More

by sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Raj
Jan 04, 2016 -

LaFontaine Toyota responded

Hi! Thanks for the 5-star review! We are happy to hear that Jim made your service experience great. I will be sure to let him and the entire team know how satisfied you are! Come see us again soon! - Shelbi P.

December 28, 2015

Professional and Knowledgeable All of the people I worked with at Hyundai were wonderful. Steve was professional and knowledgeable. He explained all of my options with my new purcha More

by LARGEANIMALMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Boswell and Deb., David Lawrence, Kelly Caudill
Dec 30, 2015 -

LaFontaine Toyota responded

Hi Susan! Thanks for recommending us to your family and friends! We are pleased to hear that David, Steve, Kelly and Deb all were great at assisting you with your new purchase. I will be sure to pass along your message to them and the entire team. Welcome to the family and enjoy your new Elantra. - Shelbi P.

December 19, 2015

Ed Sanchez - Outstanding Salesman We worked with Ed on our purchase of a new Toyota. He was very knowledgable and helpful without being pushy. We really appreciated his in-depth know More

by JRH123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Argerio, Ed Sanchez
Dec 21, 2015 -

LaFontaine Toyota responded

Hello! Happy to hear that Ed was very helpful with the purchase of your new Toyota! I will be sure to pass along your message to the entire team. Thank you for taking the time to leave such a nice review - we appreciate it! - Shelbi P.

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