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LaFontaine Toyota

Dearborn, MI

4.0
388 Reviews

2027 S Telegraph Rd

Dearborn, MI

48124

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Showing 388 reviews

June 18, 2016

Loving Lafontaine Hyundai Nicole called me after I entered my contact information online, she's the one who got me in the door. I'm not sure of her last name, but she too was p More

by avnsweets
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole, Richard Cochran
Jun 20, 2016 -

LaFontaine Toyota responded

Wow!!! Thanks for the 5 Star review.

June 17, 2016

I GOTTA SONATA As i had eluded to earlier, i was not eagerly greated by salesmen when took a seat by the door in the "customer waiting" area. I think it may have be More

by w.davis46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don-trell Foster, Richard Cochran, Charles Martin
Jun 20, 2016 -

LaFontaine Toyota responded

Hello: Please accept our humble apology at how you were greeted when you first arrived. I am glad to hear that Richard and Charles were able to fix that situation immediately Thank you for your business. We hope to seen you again!

June 12, 2016

Nichole's Review I had a very good experience with Zachary Anderson. He was professional and friendly. He had this process very smooth and easy for me. He was very kno More

by nicholedobbins14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Anderson
Jun 13, 2016 -

LaFontaine Toyota responded

Thanks for the recommendation. As a customer your opinion and experience really matters. I will be sure to pass this message along to the entire team. -Stefan K.

June 12, 2016

Very good as always. I don't really have many problems with my Optima Turbo. At this point it's best new car I ever bought and I've had a few. When I do have a small probl More

by nthomasjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Jackson
Jun 13, 2016 -

LaFontaine Toyota responded

Thanks for taking the time to share your thoughts. Customer service is our top priority and a major part of the LaFontaine Automotive Group mission. -Stefan K.

June 12, 2016

Friendly and careful on followA-up Staff were welcoming, prompt, and responsive to my requests. I feel confident in the servicing for my beloved Prius V that I depend on daily. More

by Virginia
Recommend Dealer
Yes
Employees Worked With
Not certain of full names of the Service Dept or mechanic name, but I recall Derrick (sp?) and John as helping me when I was there.
Jun 13, 2016 -

LaFontaine Toyota responded

Hello: Thanks for the great review. We noticed that you gave only 4 Stars. If there is anything we can do to improve your experience please do not hesitate to reach out. Thanks again!

June 11, 2016

kia purchase Very helpful, straightforward, and expedient service. Mark Reynolds was knowlegable, engaging, and a pleasure to deal with. Also, hilarious. Many More

by Samantha Meyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Reynolds
Jun 13, 2016 -

LaFontaine Toyota responded

Thanks for the great "Shout Out" We look forward to seeing you next time. Welcome to the family. -Stefan K.

June 10, 2016

LaFontaine works with you I went to Glassman Hyundai first as they were one of 2 dealers that had the car I was looking for. What a joke. This was the second bad experience I More

by sass1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles
Jun 13, 2016 -

LaFontaine Toyota responded

Hi: We are so thrilled that we could make your purchase experience smooth and stress-free. Welcome to the Family. -Stefan K.

June 10, 2016

Very good customer service Everyone was polite,professional,and I love my new car.I can not remember everyone's name but they were all very nice and helpful to me.Thank you all. More

by janetlk61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cochran
Jun 13, 2016 -

LaFontaine Toyota responded

Thanks for the "Shout Out" Customer service is our top priority and a major part of the LaFontaine Automotive Group mission. Welcome to the family! -Stefan K.

June 10, 2016

Oil change The company should offer the 1st oil change free of charge as an incentive. I also asked for rubber mats and I was told I had to purchase them. I feel More

by maramard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cintron
Jun 13, 2016 -

LaFontaine Toyota responded

Hello: Thanks for the 5 Star rating. One of our top priorities is Customer Service. Thanks for letting us know how we could have done things differently to make your experience even better.. Thanks again. Stefan K.

June 09, 2016

my saleperson was very kind and understanding. This is my 3rd purchase from Lafontaine. So the services is great. Everyone work very hard in helping me make my purchase easy and my payment plan aff More

by jasteyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Argerio, Lisa Fender, Charles Martin
Jun 13, 2016 -

LaFontaine Toyota responded

Hello: Thank you so much for taking the time to share your experience. I will be sure to pass your thoughts on to the entire team. -Stefan K.

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