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LaFontaine Toyota
Dearborn, MI
388 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 388 reviews
June 30, 2016
This was the very first time I went to a dealership for service. The service of phenomenal. I showed up a few minutes early and I was served right away. The wait time was extremely reasonable and I'm co for service. The service of phenomenal. I showed up a few minutes early and I was served right away. The wait time was extremely reasonable and I'm completely satisfied with my experience. More
by Deetee23
Employees Worked With
Tony Jackson
June 30, 2016
Great buying experience!! Eric was a knowledgeable salesman, showed me several features on my Camry, buying the car was a pleasure. Fair deal, no pressure, got just what I want Eric was a knowledgeable salesman, showed me several features on my Camry, buying the car was a pleasure. Fair deal, no pressure, got just what I wanted. Professional and all business, I'm thrilled and I know that I'll be delighted with the service end of the dealership More
by Cornelia
Employees Worked With
Eric Bennett
June 28, 2016
thanks lisa fender - very nice sale thanks lisa - she so nice with all help and pro she very easy and respect buyer - she do the best for buyer to get a car - very happy her way - i beli thanks lisa - she so nice with all help and pro she very easy and respect buyer - she do the best for buyer to get a car - very happy her way - i believe she do very right way ... thnks so much sincely phong tran - toyota corolla More
by phongtran
Employees Worked With
Lisa Fender
June 24, 2016
"WOW," amazing James. James means "Persuasion Skills." I am writing to record a note of appreciation for the good service that I received from James Jordan; he was patient, attentive, persistent, knowledge I am writing to record a note of appreciation for the good service that I received from James Jordan; he was patient, attentive, persistent, knowledgeable of the KIA, amazing ability to use clear communication and positive language. Well done James and keep up the positive attitude! Yours sincerely, Ghazi Q. Nassir More
by Ghazi, Nassir2016
Employees Worked With
James Jordan
June 24, 2016
Jasmine Review Excellent customer service. Super efficient, friendly, and professional. Richard was definitely always available and did his absolute best to accommod Excellent customer service. Super efficient, friendly, and professional. Richard was definitely always available and did his absolute best to accommodate me during this sale and get me the car I wanted. 2016 Hyundai Sonata More
by jseay205
Verified CustomerEmployees Worked With
Richard Cochran
June 23, 2016
Satisfied customer The staff was friendly and professional and listened to my wants for my car and they delivered! I like the online app as i am not someone who likes to The staff was friendly and professional and listened to my wants for my car and they delivered! I like the online app as i am not someone who likes to spend thr day off at the "car place". Thx LaFontaine your fantastic! More
by ekpena28
Employees Worked With
Denise in finance, Zach Anderson
June 22, 2016
Best Experience My experience with Mark Reynolds was an entertaining experience. Yeah, you need to be serious when shopping for a car and spending your money, but Ma My experience with Mark Reynolds was an entertaining experience. Yeah, you need to be serious when shopping for a car and spending your money, but Mark has a way to mix fun in with seriousness. It sort of lightens the mood and makes you comfortable. He almost felt more like a friend instead of a sales guy and that personally made the experience even better. Shopping for a car can be a grueling experience when you have a dry salesman with that slick non-trusting attitude. You will not get that from him at all. I highly recommend him to be your go to guy, or any of the guys at Lafontaine, Dearborn, MI. More
by sunny
Employees Worked With
David Lawrence, Mark Reynolds
June 22, 2016
Great people work here. The kindest, and most professional people work here. They go out of their way to help you out and make sure you get what you want and need. The kindest, and most professional people work here. They go out of their way to help you out and make sure you get what you want and need. More
by rasoufy
Employees Worked With
Debbie, Bill Manson, Don-trell Foster, Richard Cochran
June 21, 2016
Great Team A great dealership. Everyone was very helpful. A great team. I did personally send a letter to the owners on what a GREAT dealership and price I re A great dealership. Everyone was very helpful. A great team. I did personally send a letter to the owners on what a GREAT dealership and price I received. More
by terryb77
Employees Worked With
Dominic Argerio, Don-trell Foster, Charles Martin, James Jordan
June 20, 2016
Disappointed Was invited to the dealership to test drive a vehicle I was researching online. I wasn't at that point in the process but was assured a streamlin Was invited to the dealership to test drive a vehicle I was researching online. I wasn't at that point in the process but was assured a streamlined process, with a sales manager as my representative(Foster), through the "boarding pass" system they use At arrival, found the Hyundai portion of the dealership blocked off by construction and gravel trucks. Access road to the dealership was closed (sign and all). Had to call to locate parking in another part of dealership Something that could have been covered at the confirmation call that morning. Especially since this was the last section of the dealership with no parking beyond it Once inside. My promised sales rep (Foster) was "busy" I was there 45 minutes for a 30 minute appointment. He never made himself available. I understand things come up but that's pretty busy. It's not like I walked in off the street Zach from the Kia portion of the dealership attempted to help. No offense to Zach - So much for my "boarding pass" experience I was promised. He had to look up everything again. After 30 minutes of looking Zach couldn't locate a test vehicle that wasn't either blocked in by other vehicles, in service, or blocked in by the construction. Safe to say the vehicle I had specified was not ready and waiting for my arrival as promised. At that point I asked Zack to stop. This wasn't the experience I was promised when I agreed to the test drive. Very disappointed. Drove across town to make this appointment. I was promised simple and streamlined. While Zach did his best to salvage the situation, Lafontaine Hyundai couldn't deliver what they promised - a streamlined process, a dedicated customer sales rep, and an available vehicle to test drive at a pre-scheduled time LaFontaine is no longer on my list of dealerships to consider More
by Not a customer anymore
Employees Worked With
Julie Kennedy - guest services, Don-trell Foster, Zach Anderson
