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LaFontaine Toyota
Dearborn, MI
388 Reviews
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Showing 388 reviews
August 02, 2016
Highly Recommend!!!!!!! From the choosing a car on line,salesman Zach Anderson,manager Mike Law and last but not least business mgr Dominic Argiero,this car purchase has been From the choosing a car on line,salesman Zach Anderson,manager Mike Law and last but not least business mgr Dominic Argiero,this car purchase has been the best experience EVER!!! Everyone was very knowledgeable in their job.I was quite anxious after not buying a car from here since 2006.My 2005 Suzuki XL7 (136,000 miles)is still going by the way,My husband and I needed a second car.I often pleaded with Zach and Mike for a ballpark figure,they stuck to their guns and never quoted a price,but said you will not be dissapointed,and we weren't.HATS OFF TO ALL!!! My son in law who was with me said in the past 3 vehicle purchases he has been involved with that this is by far the best experience.We love our Toyota Avalon.......THANKS AGAIN TO ALL THAT HELPED WITH THIS SALE. More
by pauline cagle
Employees Worked With
Mike Law,Dominic Argiero, Zach Anderson
August 01, 2016
TERRIBLE EXPERIENCE We were in LaFontaine in early June 2016. What a JOKE. I have never walked into such an unprofessional looking and acting car dealership. Nickolaus Bu We were in LaFontaine in early June 2016. What a JOKE. I have never walked into such an unprofessional looking and acting car dealership. Nickolaus Burrow should NOT have a job, he has no clue what he is doing and is wasting people's time. But I'll get to that. First, thanks to construction, we had to walk through a huge dirt ditch to even get there, which maybe was a sign. Then, we heard the only person (Mr. Burrow) in the Hyundai building explaining to another couple you could not even test drive any of the cars, as there was no way to get them out of the lot. Umm, Ok?! At least for us, we had been to a few dealerships, so we had already test drove a Santa Fe and knew what we wanted. After waiting about 20 minutes we spoke with Mr. Burrow. To make a long story short, we were there for about an hour or more and come to find out, he had NO SANTA FE to even sell us!! The very first thing we told him was that we were at the Southfield dealership (name escapes me) and they were sold out until August. Mr. Burrow proceeded to ask us all sorts of questions on what we wanted in the car, he took my DRIVERS LICENSE and photo copied it, all sorts of other person info. He even took us on the lot to show us some of the Santa Fe's they had, but we wanted All Wheel drive, V6. He had none. We figured ok, at least we can look at colors so when we go back to Suburban in Troy, (which is where we got the car and had a FANTASTIC experience, highly recommend Ben Sliwinski)...however Mr Burrows proceeded to "talk with his sales manager", while we waited about options and pricing...basically we were hoping maybe they had the car here for a better price than in Troy. WASTE OF MY TIME. We have kids, we had a sitter. We have better things to do. It was a complete joke. We never even saw or met a "manager". I felt like we were on an SNL skit! I have been telling everyone I know to stay away from this dealership. When the pricing came back, they jacked up the price of the car and other things to make it look like we were getting a deal, but having seen REAL pricing from Troy, we knew what was true and what was marked up. This dealership needs a huge re-vamping. Very sad as we love Hyundai and have been loyal customers (not from this dealership though) for 11 years. STAY AWAY More
by TheresaWalker42
Employees Worked With
Nickolaus Burrow
August 01, 2016
Great Experience Mark Reynolds was friendly and helpful all the way through the process. The thing that set him apart from the other dealerships we have visited was he Mark Reynolds was friendly and helpful all the way through the process. The thing that set him apart from the other dealerships we have visited was he didn't make us feel pressured to make the deal. He answered all of our questions, was patient, and when we said we needed more time to discuss things and would get back to him, he didn't try to push us on it- which is one of the things that has always annoyed us about the car buying process. Once we decided to buy, the rest of the transaction was quick and efficient. More
by james
Employees Worked With
Mark Reynolds
July 27, 2016
Great Service! Dealer understood what I wanted and gave me the options that I requested. I was very pleased with the process. The car exceeded my expectations Dealer understood what I wanted and gave me the options that I requested. I was very pleased with the process. The car exceeded my expectations More
by prodgers
Verified CustomerEmployees Worked With
Richard Cochran
July 27, 2016
Excellent TEAM work! Very friendly welcoming professional great team of people. They all new there job and did it well I was surprise that a sales person was so outstandin Very friendly welcoming professional great team of people. They all new there job and did it well I was surprise that a sales person was so outstanding in every area will send everyone I know to this dealership great Experience More
by mecarolynb
Employees Worked With
Jay Saulsberry
July 27, 2016
All Smiles After not buying a car for 12 years, I didn't know what to expect, but the Lafontaine dealership experience was wonderful. The staff were courtesy and After not buying a car for 12 years, I didn't know what to expect, but the Lafontaine dealership experience was wonderful. The staff were courtesy and prompt. Just a wonderful experience. More
by cheryl.henry
Employees Worked With
Michael Dugan, Don-trell Foster
July 27, 2016
Lies and manipulation We dealt with Jennifer and Ed. We called to get my daughter pre approved so that we would not waste time. We were up front and honest about her needs. We dealt with Jennifer and Ed. We called to get my daughter pre approved so that we would not waste time. We were up front and honest about her needs. We were assured that everything would be fine. We were told a price on a Scion lease. We asked several times. We were told the same price over and over again by Ed. It ran late on Saturday so they put a dealer plate on the car and told her she could take it home. She could come back on Monday and sign the lease. It was actually diabolical. She fell in love with her new car and came back on Monday to sign the papers. But when we came back we were told a new price, $45 a month more. Needless to say we were not happy. They had the manager come in to smooth things over. He pretended like he was actually going to do something about what was done. I don't believe for a moment that he was going to do anything about it. My daughter was lied to and manipulated by the employees of this dealership. They have lost not one but two customers, because I also have a lease from here. But neither one of us will be back. My advice is if you get a price from these guys Record the conversation. Better yet! Go somewhere else. Why can't they just be honest and let their products sell themselves? More
by aimee13
Employees Worked With
David Lawrence, Jennifer Taylor, Ed Sanchez, Steven Bathgate
July 26, 2016
A satisfied customer Lafontanie is everything you can hope for in a Dealership. They work with you to get the vehicle you wanted are very professional. I would recommend t Lafontanie is everything you can hope for in a Dealership. They work with you to get the vehicle you wanted are very professional. I would recommend the dealership to anyone looking for a new car .My sale person was Eric Bennett he did a great job. More
by Robert 67
Employees Worked With
Eric Bennett
July 26, 2016
Excelent service Enjoyed every moment here because the service was great! Go here and they will definitely work with you to get a great deal for the car you want. Enjoyed every moment here because the service was great! Go here and they will definitely work with you to get a great deal for the car you want. More
by mlaird
Employees Worked With
Dominic Argerio, Zach Anderson, James Jordan
July 25, 2016
A Satisfied Hyundai Owner The LaFontaine Family is a great dealership to purchase a vehicle from! Would recommend this business to family and friends. Let Richard Cochran treat The LaFontaine Family is a great dealership to purchase a vehicle from! Would recommend this business to family and friends. Let Richard Cochran treat you right! More
by fredericklori2012
Employees Worked With
Richard Cochran
