LaFontaine Lincoln of Grand Rapids

Joel and Dale helped me with my latest service on a 2019 Lincoln Nautilus. Joel understands that the customer wants answers in a way that they understand. Dale gets it that the customer may be tuned in Lincoln Nautilus. Joel understands that the customer wants answers in a way that they understand. Dale gets it that the customer may be tuned into the tiniest of details and is more than willing to correct the information. I was hesitant at first because of the changeover from Pfeiffer to LaFontaine. Do not forget your loyal customers. Pat K. always cares about his customers by following up to see how they are doing and if he can be of any help in finding a vehicle or help with any other concerns. More

Joel was excellent. this was my first exposure to La Fontaine since taking over from Pfeiffer. First impressions are important and Joel is a great representative for La this was my first exposure to La Fontaine since taking over from Pfeiffer. First impressions are important and Joel is a great representative for La Fontaine. He was courteous, knowledgeable, and exceeded my expectations. overall wonderful experience. thank you Joel More

Thank you, LaFontaine, for being a company who values the customer more than the sale. As a woman purchasing a car by herself, I felt heard and respected by my sales manager, Michael W., knew I was being tre customer more than the sale. As a woman purchasing a car by herself, I felt heard and respected by my sales manager, Michael W., knew I was being treated fairly by Ray N., and loved meeting Pat and Ben who were kind and entertaining concierge. More

Pat Kavanaugh has been our knowledgeable sales rep for 20+ years, selling us 15+ cars. He knows our desires and his inventory, pre-selecting cars prior to our visits to test drive. Never disappointed. 20+ years, selling us 15+ cars. He knows our desires and his inventory, pre-selecting cars prior to our visits to test drive. Never disappointed. Pat is helpful in so many ways, and is truly honest and trustworthy. He has always looked after our daughters' auto needs as if they are family. We always drive to GR from 2 hours away whenever we want to purchase a car. Great work Pat on keeping us satisfied! We have found that the dealership's transition to LaFontaine Lincoln of Grand Rapids has been seamless in providing the services and respect that we are accustomed to and expect in both sales and service. Thank you from your loyal customers. More

Own MKX…Service Rep is outstanding! Craig McCarthy is a fine professional who I trust Craig McCarthy is a fine professional who I trust More

Mike MACoy it was excellent. The staff was great. My experience was excellent. I would recommend anyone to go there. Mike MACoy was the best. The staff was great. My experience was excellent. I would recommend anyone to go there. Mike MACoy was the best. More

Mediocre service, for supposedly high end vehicles, Lincoln’s. The dealership was just acquired by a larger dealership network, and now service is worse since they let go many people. Lincoln’s. The dealership was just acquired by a larger dealership network, and now service is worse since they let go many people. More

Michael Walden, our new car sales representative, did an excellent job explaining our corsair's features and the new vehicle delivery was very good. excellent job explaining our corsair's features and the new vehicle delivery was very good. More

Blake did an excellent job communicating and taking care of me. I appreciate his proactive customer service in working with myself and the mechanics who also did great work. of me. I appreciate his proactive customer service in working with myself and the mechanics who also did great work. More

I WAS HAPPY WITH THE SERVICE AND THE ADVISOR CRAIG MCCARTHY AND THE MAN WHO GAVE ME THE LONER CAR JIM EVANS MCCARTHY AND THE MAN WHO GAVE ME THE LONER CAR JIM EVANS More