LaFontaine Lincoln of Grand Rapids

Purchased an MKZ back in March and have regretted my decision every day, actually every single time I put the car in reverse. The one single requirement I had in a car, that I said over and over, was I decision every day, actually every single time I put the car in reverse. The one single requirement I had in a car, that I said over and over, was I need Bluetooth. I was assured it was equipped. jokes on me. after a few miles down the road the tranny downshifts harshly and slams around 25mph. the reverse sensors hold a constant beep for no good reason too. I let dealership know immediately and they pull me aside and say they will pay my deductible to get tranny fixed if I wait for about a month. that way the warranty I purchased will cover the job. not the dealership. tech scanned the reverse sensors and said they are working properly. lie. so I bring it back to check sensors again. same response. I then buy a k & n air filter so I can take care of my vehicle. the filter it came with was black. I mean BLACK. I then look at all of my fluids. brake fluid is extremely low. coolant is very low. power steering fluid doesn't even register in the reservoir. I bring the car in to the dealership and the techs have gone home. a service clerk blows me off until I get upset about my fluids. call pfieffer, they will say they do a 80 something point check on all vehicles. lie. black air filter. c'mon. so the service clerk proceeds to over fill every single reservoir and pours fluids all over my engine compartment. when I state that you shouldn't overfill fluids he says "its obvious there is a leak so it will just leak out". angry, I get into my car, put it in reverse and with nothing behind me my reverse sensors hold a constant beep. the service clerk asks what that noise is and I give him the business about those sensors. so, I bring the car in AGAIN and my fluid levels are corrected and they scan the sensors again, "two sensors are malfunctioning" they say. price tag, $472 !! im pissed at this point. the sales guy says they can unhook the sensors so they wont beep. I say "F it, im so sick of dealing with you!" now, everytime I put my car in reverse, the car beeps at me and puts a check reverse sensor msg on my dash and I have to push reset to make it go away. every. time. WHEN I APPROACH THE SALES DEPARTMENT THEY PASS ME AROUND WITH NOONE ACTUALLY TAKING RESPONSBILITIY OR EVEN SAYING SORRY!!!!! SERVICE GUYS TREAT ME POORLY AND SAY THINGS LIKE "MAYBE THATS JUST THE BEAST", WHEN REFERRING TO MY CONSTANT STRUGGLES AND LACK OF TRUST WITH THIS SERVICE DEPARTMENT. I BOUGHT FROM A DEALERSHIP BECAUSE I WANTED TO TRUST THE PURCHASE I MADE BUT ALL I HAVE GOTTEN WAS GRIEF. DO NOT BUY FROM THEM OR YOU WILL BE SORRY!!!!!!!! More

I had visited the dealership a couple of weeks prior to Saturday. I had spoke with Mike Mccoy both visits. On 11/30/13 I went to look and test drive MKZ. I again spoke with Mike. He was very knowledgable Saturday. I had spoke with Mike Mccoy both visits. On 11/30/13 I went to look and test drive MKZ. I again spoke with Mike. He was very knowledgable and easy to talk to. I never felt as if I was being "sold". I went in on a whim and they had the car I wanted at a fair price. So at 4:00 we started the financing process. It took until after 5. I was not made to feel uncomfortable about everyone staying late. Mr Pfeiffer also came to make sure that I was being cared for and was happy with my visit. I drove my new car home that day! :) Mike drove my "old" vehicle to my office on Monday so I could take my new car home!! The whole experience was top notch customer care from my very first encounter with the dealership!! I would not hesitate to return to Pfieffer to purchase another car in the future. I would recommend them without hesitation to friends and family!! L.Wood More