LaFontaine Lincoln of Grand Rapids

Excellent service, fro the start to the finish…I highly recommend my sales person and the dealership. recommend my sales person and the dealership. More

Tom Elliott was a great salesman, very friendly and cared about the customer. He showed us everything about the car and took the time to answer all of our questions. I would definitely purchase another vehic about the customer. He showed us everything about the car and took the time to answer all of our questions. I would definitely purchase another vehicle from Phiffer Lincoln in Grand Rapids. Go Pheiffer Lincoln, Thanks Tom Elliott!!! More

We have been Pfeiffer customers for many years. The sales staff is always extremely helpful and customer friendly. We were new customers to Michael Walden this year as our previous sales person ret The sales staff is always extremely helpful and customer friendly. We were new customers to Michael Walden this year as our previous sales person retired. Michael picked up to assure the ending of our lease, extension of our lease, and purchase of a new lease were timely and accommodating. The easy and comfortable service continued. He was extremely accommodating of our time schedule, ordering, extending a lease, and delivery of the vehicle. He took care of all the details, was very professional, and was very thorough and complete. His customer approach made everything "user friendly." In the past, we have always appreciated the excellent care in the service department. Likewise, past service has been a major reason for continuing to purchase from Pfeiffer. The service department staff have recently shown new faces. We trust the individualized and excellent service will continue. More

We were handled in a very professional manner ! Great experience all the way around . I would highly recommend them . Great experience all the way around . I would highly recommend them . More

Staff seeks the ultimate in customer satisfaction.I e-mailed my sales rep late Friday evening about a small issue and had a response early Saturday morning. e-mailed my sales rep late Friday evening about a small issue and had a response early Saturday morning. More

The service department is terrible. Not what you’d expect from a luxury car dealer. I brought my car in for 60k mile service, and some modem issues, and they gave me my car back with no 60k service done, jus from a luxury car dealer. I brought my car in for 60k mile service, and some modem issues, and they gave me my car back with no 60k service done, just a simple oil change—but with no multi-point inspection, no tire rotation, and for twice as much as every other oil change I’ve got from them before. They didn’t even look at the modem. They give Lincoln a bad name, I’m going to have to find a new place to bring my car and pay someone else for the services they didn’t want to give me I guess. More

I didn’t feel any pressure to purchase. Pat and Cory made an offer and I counter offered to make a win- win deal for both of us. Vehicle 🚗 needed a few minor repairs and they were done in a agreement an offer and I counter offered to make a win- win deal for both of us. Vehicle 🚗 needed a few minor repairs and they were done in a agreement More

Michael was very attentive to our thoughts and needs. He is the reason we chose Pfeiffer and would choose Michael again. This is our second MKZ. We enjoy the car and its amenities and would get another b is the reason we chose Pfeiffer and would choose Michael again. This is our second MKZ. We enjoy the car and its amenities and would get another but to no avail. Lincoln is not going to make it any longer. More

Easy to work with, thorough. Everyone we dealt with treated us like their top priority. There were a few things that needed attention on the vehicle we purchased and the used car team made all of thos treated us like their top priority. There were a few things that needed attention on the vehicle we purchased and the used car team made all of those happen smoothly without interrupting our busy family schedule. More

In October of 2011 I purchased a Lincoln MKX off the used lot at Pfeiffer. I got a great price and the experience was wonderful. It took all of an hour to go in, buy the vehicle which included finance and lot at Pfeiffer. I got a great price and the experience was wonderful. It took all of an hour to go in, buy the vehicle which included finance and a trade in. I purchased the MKX for 3K less than anywhere else advertised in town and way less than bluebook retail, out the door. I have also since serviced my Lincoln at Pfeiffer. There service department is phenomenal. They are quick, friendly, courteous, and thorough. I have since had my wife start taking her car their. I highly recommend this dealer for both car buying and service. Jeremy More