LaFontaine Lincoln of Grand Rapids

Was treated terrible. drove an hour and a half to have the same car sold out from under us for a second time . So they give a deal another one put a deposit on it . Then t drove an hour and a half to have the same car sold out from under us for a second time . So they give a deal another one put a deposit on it . Then they sent it to the shop told they could no longer give the same price we agreed apon would not make it rite.then try giving us another one for 10000 more will never buy from them More

Great and professional service by your service technician Joel Stanley. They got me in and out fast. Fixed my tire and did an oil change. Joel Stanley. They got me in and out fast. Fixed my tire and did an oil change. More

We had a window problem just before going on vacation. The service people squeezed us in, got the job done right and had us out the door by evening. Definitely 5 star service. Should a "Lincoln" have thes The service people squeezed us in, got the job done right and had us out the door by evening. Definitely 5 star service. Should a "Lincoln" have these types of part failures? That is another topic (smile). More

Easy to work answered all questions and concerns with will do business again if need arises. will do business again if need arises. More

Quoted one prices for repairs, when car was fixed price was doubled with no updated calls before the work was performed. Spoke to sales manager whom instantly wanted to undo the work without any solutions was doubled with no updated calls before the work was performed. Spoke to sales manager whom instantly wanted to undo the work without any solutions as to how they plan to charge me double without my knowledge. We met at an agreed price I was not happy with at all. Then, I was requested/instructed to leave a great review against my experience. More

I drive a long distance to continue to use this service department. I am treated very well by the staff and my car gets serviced properly. I think Lafontaine is taking Service a bit higher than Pfeiffer di department. I am treated very well by the staff and my car gets serviced properly. I think Lafontaine is taking Service a bit higher than Pfeiffer did. I do wish they would have more car loners available for when my vehicle maintenance is multiple hours. More

Service has improved for this company in great ways. I am happy to see the improvements. I am happy to see the improvements. More

Prompt and do what they say they do , salesman was very professional and helpful. He made the buying a pleasure professional and helpful. He made the buying a pleasure More

Had the battery replaced on my 2017 Ford Fusion Energi. The entire team was very helpful working with Ford to make sure my warranty was honored and my car was up and running better than ever! Craig was a g The entire team was very helpful working with Ford to make sure my warranty was honored and my car was up and running better than ever! Craig was a great service advisor to work with! More

The Lincoln Corsair is the right size and style for what we wanted. Our sales person, Pat Cavanaugh, made the whole transaction as easy as possible. We have purchased several cars from him and we are always we wanted. Our sales person, Pat Cavanaugh, made the whole transaction as easy as possible. We have purchased several cars from him and we are always delighted with the process. Also, our experience with your service group is very good. More