LaFontaine Ford of St. Clair

Car purchase I was going to buy a car today 2/8/17 confirmed it last night with Ed Thoms received a call this morning that they sold the car last night really who I was going to buy a car today 2/8/17 confirmed it last night with Ed Thoms received a call this morning that they sold the car last night really who does that apparently your word means nothing. More

Just not a good experience!!! Called to make an appointment for a oil change for my vehicle. The receptionist, Faith is quite rude to customers. They would do well to put her in a Called to make an appointment for a oil change for my vehicle. The receptionist, Faith is quite rude to customers. They would do well to put her in a back office somewhere where she cannot interact with customers. After all that it took 1 1/2 hrs. to change my oil. I think that is ridiculous since I had an appt. More

great experience after the sale My son purchased a 2008 Dodge Caliber and within a week there were some issues. Adam and Jerry were right on it and even lent him a car to use. Kudos My son purchased a 2008 Dodge Caliber and within a week there were some issues. Adam and Jerry were right on it and even lent him a car to use. Kudos to both!! More

Good atmosphere great customer service Was looking for a specific vehicle looked around a few places until I found the bill McDonald family online decided to take the drive from eastpointe Was looking for a specific vehicle looked around a few places until I found the bill McDonald family online decided to take the drive from eastpointe out there which was a very relaxing and scenic drive once I arrived I was greeted by the salesman I spoke to over the phone who instantly put me in a relaxed state he didn't pressure me he simply brought me the keys to test drive the vehicle an told me I would love it an he was right I left a deposit an drove back out there the next day an left in the car I wanted everyone one there was so friendly an it is also a beautiful dealership so if your thinking about it just do it well worth the time the sales Representative I dealt with name was Ed but everyone there is wonderful two thumbs up More

Great experience Did a great job of listening and being patient with our decision process, got the deal done and we left happy. They continue to be helpful the followi Did a great job of listening and being patient with our decision process, got the deal done and we left happy. They continue to be helpful the following day with questions we have about our vehicle. More

Terrible service I have 6 vehicles from this dealership and although the sales experience has always been smooth the service is not so good. I am currently on my 5th I have 6 vehicles from this dealership and although the sales experience has always been smooth the service is not so good. I am currently on my 5th trip to the dealer in 2 months to get the same original problem fixed. In this time I may have only driven the vehicle 150miles. I am completely dissatisfied with their service department. I will purchase my next car elsewhere. More

a vary good day been awhile since my last new car went to a used car this time adam help me out deal went throught with problems a good day thanks adam been awhile since my last new car went to a used car this time adam help me out deal went throught with problems a good day thanks adam More

A Great Experience Dealing with the MacDonald staff once again is hassle free. Doug Muir, Tim Muir and the service dept. staff always do their best to answer my question Dealing with the MacDonald staff once again is hassle free. Doug Muir, Tim Muir and the service dept. staff always do their best to answer my questions and provide me with data on my purchases whether new or used. More

ANOTHER "Wonderful Experience" We have purchased many vehicles from Bill MacDonalds in the past. It is always a pleasure dealing with the staff there. From the sales dept to financi We have purchased many vehicles from Bill MacDonalds in the past. It is always a pleasure dealing with the staff there. From the sales dept to financing to service-they are always so friendly and helpful. I do have to say that their service dept goes above and beyond to help you! Thanks to all!!! More

Great Deal and Excellent Staff I purchased a used 2010 Ford Fusion and it was an excellent experience. This was the first car I had purchased from any dealer in over 20 years. The I purchased a used 2010 Ford Fusion and it was an excellent experience. This was the first car I had purchased from any dealer in over 20 years. The guys in the used car department were all very helpful, and Ed Thoms really matched me up with the perfect car. Everything went smoothly and they got me an incredibly great financing rate. Can't say enough good things. I was urged to try this dealership by people who said they felt they were very honest and it sure turned out that way. Thanks again. Greg Ciel More