LaFontaine Ford of St. Clair

bad bad bad I bought a used car from Bill MacDonald Ford, the price was good and the sales department was great. However that's where it ends. The car was les I bought a used car from Bill MacDonald Ford, the price was good and the sales department was great. However that's where it ends. The car was less than 5 years old. When I went to pick it up, it was filthy inside. They asked me to bring it back the next day and they'd detialed it. Next day, got it back it was still a mess, just smelled better and maybe vacuumed. After four times of taking it in to be detailed, I finally just did it myself. I mean really there were dirty fingerprints on the dash and the air vents that just wiped off.and splattered food on the head rest that came off pretty easy too. The car was also on empty when I went to pick it up and had some other issues as well. They did go fill it up but I had to wait about an hour. There was some paint bubbling on the rear wheel wells. The general manager insured me that they would take care of that at no charge. The car has been in the body shop now 7 times in two years to fix the same problem. The general manager assures me that they will fix this problem as long as i own the car. However the last two times that I called on it, I got the run around. First no returned phone calls, then excuses from the service department. Things like, we have to find a good time in the body shop schedule ... we don't have any loaners available ... and then the last one was that he had to have approval from the GM. This is ridiculous. Other problems arose as well. Paint peeled right off the area between the doors, bear metal was showing and they wouldn't take care of it unless I paid half. Also, I bought the car in the summer, come winter the rear defrost didn't work, and of course they wont cover it. The breaks were bad, the tires too. But they wouldn't help with any of it. In fact I've had it in for oil changes and they didn't even run the safety inspection or rotate the tires like they say. Finally, each time I've had to have it in, they give me a loaner car. Twice the car was out of gas and they told me to fill it and I'd be re-reimbursed. $50 in gas and they send me a $40 check. The cars they loan are crap, bad transmission, brakes, shaking, dirty and stink like smoke. The latest problem is again the paint bubbles. I have called every week, sometimes twice in a week, and have gotten no reply for over two months now. I called and asked to talk to Mr. MacDonald and was told that he was busy. I asked if i could leave my name and number and was told that I could but he probably wouldn't call me back anyway. More

New car Doug Muir was very helpful to us. He searched for just the Mustang that we wanted and he was able to locate one for us. He worked with us over several Doug Muir was very helpful to us. He searched for just the Mustang that we wanted and he was able to locate one for us. He worked with us over several days and was always patient looking for the car in our price range. He was not pushy. We have already sent our son to lease a truck from him. More

I live about 80 miles from the dealership but my first new car experience with Mr Muir was about 2 years ago, he was recommended by a friend so I made the drive. I was so pleased with Mr Muir and the MacD new car experience with Mr Muir was about 2 years ago, he was recommended by a friend so I made the drive. I was so pleased with Mr Muir and the MacDonald dealership that I purchased my second new vehicle from him just 3 days ago. We are a FORD family and will continue to make the drive to MacDonald Ford. More

I was pleased with the service i recieved from Bill MacDonald Ford in St. Clair MI. Everyone was friendly and happy to help!!! I will go thru them again when getting my next car! MacDonald Ford in St. Clair MI. Everyone was friendly and happy to help!!! I will go thru them again when getting my next car! More

I went in to buy a used car. I knew I was going to test drive a few cars, but when I tried a few that I had not already looked at, my salesman helped me find one that was perfect for me. I would recommend drive a few cars, but when I tried a few that I had not already looked at, my salesman helped me find one that was perfect for me. I would recommend Bill MacDonald Ford to anyone. They are an awesome group of salesmen and saleswomen. More

My family has been going to Bill MacDonald Ford for generations. I was really stressed out about having to shop for a new car but Bill MacDonald Ford made the experience painless and even pleasant. Eve generations. I was really stressed out about having to shop for a new car but Bill MacDonald Ford made the experience painless and even pleasant. Everyone is very friendly and eager to help you however they can. I felt no pressure whatsoever, either. Overall, it was a great car buying experience. I'd highly recommend them. More

I felt very comfortable here, no hard sales, was referred by a friend who have used them for many years The whole process was quick and easy. by a friend who have used them for many years The whole process was quick and easy. More

Ron & Sally worked hard to approve my Son for his first car. Could not ask for better people to work with. Will definitely be referring friends and family. Awesome job Bill Macdonald ford! first car. Could not ask for better people to work with. Will definitely be referring friends and family. Awesome job Bill Macdonald ford! More

This was a very pleasent experience. We went in to look and price out the car I wanted. I was able with the help of the dealership to find exactly the car I wanted, but also a car in my price range. They w and price out the car I wanted. I was able with the help of the dealership to find exactly the car I wanted, but also a car in my price range. They worked with me on the financing, finding the car I wanted and I was picky but they also made me feel comfortable that it was my car and I can have what I want. Kathy walked me through everything and sent me an email later that day to make sure the car was perfect for me. This was a great experiece I highly recommend this dealership!! More

The purchasing experience was easy, uncomplicated and trouble free. Pricing was very competitive. The entire staff was a pleasure to work with. I highly recommend this dealership. trouble free. Pricing was very competitive. The entire staff was a pleasure to work with. I highly recommend this dealership. More