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LaFontaine Ford of St. Clair
St Clair, MI
128 Reviews
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Showing 128 reviews
February 26, 2025
A Cautionary Tale for Anyone Considering a Purchase from LaFontaine Unfortunately, LaFontaine does not stand by their used vehicles, and General Manager Jason Fox demonstrates a concerning lack of custom LaFontaine Unfortunately, LaFontaine does not stand by their used vehicles, and General Manager Jason Fox demonstrates a concerning lack of customer service and accountability. If you choose to purchase a used car from them, be prepared to bring $3,000 in cash for their extended warranty—because without it, they will take no responsibility for the condition of the vehicle they sell you. My boyfriend purchased a 2019 Ford Flex from LaFontaine just seven months ago. Within the first three days, water started flooding through the firewall after a routine car wash. 3 days ago, the vehicle suffered a catastrophic engine failure when the timing chain failed, despite having the vehicle 7 months and putting only 15,000 miles in full synthetic oil (just as the third oil change since he purchased it was due). After having the Flex towed back to LaFontaine, we were quoted $11,000 for an engine replacement. More than what's owed on the vehicle! While he’s kicking himself in the butt for not purchasing the extended warranty, you would still hope that a "reputable franchise dealership" would stand by their service inspections before reselling a used vehicle. Seeking some level of accountability, we spoke with GM Jason Fox, requesting they cover part or all of the labor costs. His response? He simultaneously claimed that engine failures like this "hardly ever happen" while also arguing that covering such issues would put the dealership out of business—an unsettling contradiction. When I pointed this out, he became visibly agitated, dismissing our concerns rather than addressing them professionally. This experience has made it clear that LaFontaine is not committed to customer satisfaction or vehicle reliability. Buyers beware—without their expensive extended warranty, you’re on your own. More
by erinmiracle
Employees Worked With
Jason Fox
March 17, 2022
Great experience. I worked with Jerry and Adam in the used car department. The transaction went great . i would recommend Bill MacDonald ford to a friend. I worked with Jerry and Adam in the used car department. The transaction went great . i would recommend Bill MacDonald ford to a friend. More
by Wyatt Daug
Employees Worked With
Jerry and Adam
February 23, 2022
Worst used car dealer possible, Especially Jerry Martin !! Absolutely worst possible salesman. Stay away from anyone in the used car department!! Horrible service, communication, follow through, warra !! Absolutely worst possible salesman. Stay away from anyone in the used car department!! Horrible service, communication, follow through, warranties they sell ? Absolutely useless, Service says " we can't service your vehicle because it's not a Ford" try across the street, worthless. Jerry says " be sure and bring your vehicle back here for service " an ominous warning I should have payed closer attention to. More
by Brian B.
Employees Worked With
Jerry Martin
February 16, 2022
Heath Osterbeck went above and beyond to find the best rate and incentives! I am highly impressed and satisfied with this entire process! Thank you! rate and incentives! I am highly impressed and satisfied with this entire process! Thank you! More
by Brookepegg
Employees Worked With
Heath Osterbeck
January 05, 2022
Best service I've ever had at a Ford dealer. 200 times better than North Gate Ford. Service managers are straight shooters and very knowledgeable and friendly. I will recommend them for Ford repairs. S better than North Gate Ford. Service managers are straight shooters and very knowledgeable and friendly. I will recommend them for Ford repairs. Service manager Steve is GREAT!!! More
by Luigip2800
Employees Worked With
Steve
October 17, 2021
I dealt with Jerry and he was great to deal with. I drove from Pa went in and signed papers on a trade. Everything was quick and fair. Very satisfied so far! from Pa went in and signed papers on a trade. Everything was quick and fair. Very satisfied so far! More
by Dwh5
Employees Worked With
Jerry
October 01, 2021
They were great! I bought a used car for my daughter and wanted to make sure it was safe. Mr. MacDonald personally made sure I received a solid car and Jerry and Adam were also great! Was a great experience wanted to make sure it was safe. Mr. MacDonald personally made sure I received a solid car and Jerry and Adam were also great! Was a great experience. Next car will definitely be from MacDonald Ford in Saint Clair! More
by Srk2475
Employees Worked With
Jerry, Adam, Michelle
August 05, 2021
I am a repeat "leasing customer" ( 3 times) and have never been disappointed. Sawyer was my leasing agent and had all paperwork in order before picking up car. I highly recommend Bill MacDonald Ford for never been disappointed. Sawyer was my leasing agent and had all paperwork in order before picking up car. I highly recommend Bill MacDonald Ford for all your car needs. Thanks everyone! Pleasant from beginning to end. Peace :) More
by pinkmint100@yahoo.com
Employees Worked With
Sawyer
July 09, 2021
I would HIGHLY recommend Bill McDonald Ford. For one the service department is great. Steve knows how to take care of things. Secondly, came in looking to trade in our 2018 Ecosport. Lauren Thompson is service department is great. Steve knows how to take care of things. Secondly, came in looking to trade in our 2018 Ecosport. Lauren Thompson is FANTASTIC.😊 Such a caring compassionate lady. She did everything she could to make it happen. We drove off in a brand new car. Would HIGHLY recommend Lauren. When the time comes to get another vehicle, I pray she's there. 😊 More
by biggmike1290
Employees Worked With
Lauren Thompson,Tim, and Michelle
