LaFontaine Ford Lincoln

If I could give a negative stars, I would. I took my truck in June got it back and in August, for some transmission work. I didn't have a car rental at all doing this time because they stated I took my truck in June got it back and in August, for some transmission work. I didn't have a car rental at all doing this time because they stated that they didn't have any available and they were behind, but remember I had an appointment to bring my truck in. Not only I sat for a month thinking my truck was going to be fixed, but I had no transportation. Once August came, I got a called stated my truck was fixed. Once I got it home I still had the same issue and had to take it back several of times, I even sat at this dealership for hours thinking they were fixing the issue. But no it was not corrected. I kept tell the manager and the service person it was the transmission, the manager eventually told me that they couldn't help me no more after billing my warranty company for repairs. I'm not sure why they never replace the transmission, they just put a casing on it. When I took it to another repair shop I was told they never put the casing where it were cracked. The repair shop just replaced my transmission and everything is running nice and smoothly and it cost me way more less than I paid with this dealership. I'm very disappointed with the way I got treated and it took me sometime to write this because of the frustration. More

Exceptional customer service! Very fast service! Will definitely return and reference customers here! Service advisors and manger are excellent! definitely return and reference customers here! Service advisors and manger are excellent! More

Always treat me good. I always put in a good word about the dealership and my salesman. the dealership and my salesman. More

The guys at the dealership did a great job taking care of my car and keeping me updated with the process. They worked quickly while not compromising the quality of their work. Jim did a great job explaining my car and keeping me updated with the process. They worked quickly while not compromising the quality of their work. Jim did a great job explaining everything that needed to be done to make my car safe. More

Very friendly and courteous staff, willing to "go the extra mile" to be sure we were completely satisfied. And we are! extra mile" to be sure we were completely satisfied. And we are! More

Randy Riley my sales associate was extremely helpful and kept me informed throughout the entire process. This was especially important as I was purchasing the car online and having it delivered to my home o kept me informed throughout the entire process. This was especially important as I was purchasing the car online and having it delivered to my home over 60 miles away. Delivery was very prompt. A few minor hiccups with the incorrect key fab, but dealership working on replacement. More

I appreciate Tony and his attention to detail and the communication as the staff worked to figure out why my battery kept dying. The staff came to my house 2 times to either start my car, drop it off or communication as the staff worked to figure out why my battery kept dying. The staff came to my house 2 times to either start my car, drop it off or give me a ride to the dealership. Tony has changed my mind about taking my care to LaFontaine Ford Flushing. Before he became Service Manager I was looking to get my repairs done elsewhere. More

First time there with my car. Good service people are friendly and I like the video of my service friendly and I like the video of my service More

Courtesy, friendly, know you on first name basic right away. Has free car pick up for repairs when couldn’t get to it, diversity team. away. Has free car pick up for repairs when couldn’t get to it, diversity team. More

My experience here has absolutely blown other dealerships out of the water. Found my family! out of the water. Found my family! More