LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing - Service Center

Above and beyond is always the way I feel when I leave here. 35+ fleet vehicles managed in a first class way! Thank you for treating my employees and vehicles in a great way! here. 35+ fleet vehicles managed in a first class way! Thank you for treating my employees and vehicles in a great way! More

Service mechanics lie about your vehicle. Customers BEWARE!!! Get work done elsewhere or get second opinion. DO NOT TRUST what they tell you. Was told I needed brakes front and back for well over 1,000 BEWARE!!! Get work done elsewhere or get second opinion. DO NOT TRUST what they tell you. Was told I needed brakes front and back for well over 1,000 dollars, took to trusted source, pads at well over 50% life left. DO NOT TRUST THEM. More

Mediocracy is the new standard of excellence. Dropped my Jeep off for service on Wednesday. It's Friday and I have not heard anything from the dealership. This was a decent place to do business un Dropped my Jeep off for service on Wednesday. It's Friday and I have not heard anything from the dealership. This was a decent place to do business until Lafontaine purchased it. It seems as if the entire service industry could care less about the customer. Even with this bad experience I would rather do business with LaFontaine than Champion. And the waiting continues... More

Nikki Wilson is an outstanding service advisor a total pro. Went over and above to take care of me. She’s Awesome and the best. pro. Went over and above to take care of me. She’s Awesome and the best. More

Horrible place to do business! Car business is based on loyal repeat customers. This dealership doesn’t understand that. I’ll spend my money elsewhere and suggest you should too! loyal repeat customers. This dealership doesn’t understand that. I’ll spend my money elsewhere and suggest you should too! More

Awful service Nothing positive I can really say other than the vehicle was eventually fixed. It took 6 weeks from drop off to pick up. Took almost 3 weeks just to d Nothing positive I can really say other than the vehicle was eventually fixed. It took 6 weeks from drop off to pick up. Took almost 3 weeks just to diagnose my vehicle. I asked multiple times for them to let me know when a rental opened up and I never heard from them. To top it off when I finally went to pick up my vehicle it took an hour and a half for them to pull it around to the front for me. I will never get my vehicle fixed here again and likely avoid all LaFontaine locations. More

Bad xxx service My car was in a small accident about two weeks ago and i took my car to Lafontaine because that is where I purchased the vehicle. Both of my headligh My car was in a small accident about two weeks ago and i took my car to Lafontaine because that is where I purchased the vehicle. Both of my headlights where working when i dropped my car off fro them to fix it. Once I picked my car up I didn't notice until the next night that neither of my headlights work. So I wrote them and email and said I will bring it back in that Monday. Long story short they tried to tell me that both my headlights blew out when I had just purchased one new headlight about a month prior my car getting side swiped. They just didn't want to fix it because they know they did something to blow my headlight out. Its very rare that both your headlight blow out at the same time. So from here on out I WILL NEVER TAKE MY CAR TO LAFONTAINE on Pennsylvania. More

New car nice, but put old tires on it . Purchased a car with 30 miles on it, tires needed to be replaced at 16,000 miles. When I talked to the dealership about it they asked the standard . Purchased a car with 30 miles on it, tires needed to be replaced at 16,000 miles. When I talked to the dealership about it they asked the standard questions, like had been an accident, do I drive on country roads, etc. I only drive to and from work and occasionally out of town, I am meticulous about my cars, as we also have a BMW and an Acura in the family. The service manager then proceeded to tell me I really didn’t get the tires rotated or balanced and offered me no deal on new tires. I won’t be returning. More

Jeep Light Bar Installation LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing installed a light bar on my JK Rubicon. The customer service was excellent and everything was d LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing installed a light bar on my JK Rubicon. The customer service was excellent and everything was done to perfection. They even included a complementary car wash to wash away the winter grimes. Thanks again for your work on my jeep! More

We could have Died! Jeep Wrangler JK 2008 had a bulletin that was sent out to owners WARNING OF FAULTY BRAKE LINES, they gave an extended 15 YEAR warranty on several par Jeep Wrangler JK 2008 had a bulletin that was sent out to owners WARNING OF FAULTY BRAKE LINES, they gave an extended 15 YEAR warranty on several parts, we contacted Lafontaine and had it serviced on July 7th. ONE of the WARRANTY'S were the brake lines and my husband flat out told them the lines were leaking front passenger side! They replaced the airbags, but TOLD my husband the Brake lines were fine even though they were given the extended warranty because of problems! So we went up to Houghton Lake for a vacation on the 18, on the 19th we hit the trails, about 5 miles in the brake light come on, my husband looked under the hood and had me tap on the brakes...and the fluid just poured out when I did so... we had very nerve racking 5 mile trip out of the woods, trying to dodge mud holes and all. We found a dealership called Nester, THEY SAID TO BRING IT IN ON THE 20TH, so we went back to the motel for the rest of the day. On the 20 we went to the dealership and they had been trying to contact us they didn't have the parts and couldn't get them for 2-4 days. The manager agreed to look at our JK BRAKE lines and told us he would find out about after market PARTS ...because we were lucky to be alive. He found the PARTS but wouldn't have them until the next day. We asked him what he thought about us driving it back to the motel...he just shook his head NO, we asked if anyone could give us a ride back we were from out of town and didn't know anyone!!!, he said he would find us a ride, then a sale person we had talked to came to the rescue and let us take a 2016 Jeep SPORT back to the motel day 4 we went back to the dealership,they had the parts,but it wouldn't be ready till around 4-5 pm. So TOM BOLICK the sale person told us to take the jeep sport and go have lunch and some fun. We did fall in love with the 2016 but left with our JK. LaFontaine, YOU destroyed our 5 day 4-night vacation, YOU deciding NOT to fix the warning part brake line COULD HAVE KILLED US! You need to do 100% better you owe us a 3,500 dollar vacation! xxxx, you should buy us that JEEP SPORT! I will never forget this awful experience that you caused, nor will I ever forget how the NESTER Dealership helped us out and treated us with total respect, how they felt bad for the situation LaFontaine put us in and how NESTER tried to make it better. We spent the better part of our vacation sitting in a motel room, the most frightening part is we could have DIED DO YOU UNDERSTAND THAT?!?!?! WE COULD HAVE DIED and it would have been on your heads! Our vacation SUCKED as jeepers we had such plans for trails and off roading, it will now go down in HISTORY as the worst VACATION ever, and I will tell EVERYONE ABOUT THIS and how it was ruined by LaFontaine and HOW NESTER SAVED what they could! More