LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing - Service Center

It is very good dealership,the service is excellent and in time,the staff are very cooperative. Thank you so much. in time,the staff are very cooperative. Thank you so much. More

I want to thank Zane Bonwell and the service people for excellent service at Lafontain Chrysler in Lansing. My engine light was on, I took my Ram to Capital Chrysler on the west side of Lansing and was ch excellent service at Lafontain Chrysler in Lansing. My engine light was on, I took my Ram to Capital Chrysler on the west side of Lansing and was charged $150 bucks to check it on their machine. They told me my Active shutter system shorted out and they could fix it for around $1100.00. Later I took it too Lafontain for an oil change, I told the Service manager Zane Bonwell about it and he had me leave the truck there. $100.00 dollars later and they fixed the wire at the wire harness, nothing wrong with the shutter system. Thank you Lafontaine for having my back. More

Horrible place. Ordered wrong parts, took an additional couple months and they broke the tailgate to my truck. Now having to get a quote for that. Place makes runnin Ordered wrong parts, took an additional couple months and they broke the tailgate to my truck. Now having to get a quote for that. Place makes running your own business a lot tougher. I will never go there again. More

Over the last several months of working with Lafontaine Service there has been a drastic decline in service, and a huge increase in pricing. Read the reviews, it seems other consumers are experiencing bai Service there has been a drastic decline in service, and a huge increase in pricing. Read the reviews, it seems other consumers are experiencing bait and switch issues. More

I had a very poor experience with the service department. When I dropped off my truck I was told they’d be checking the truck for a part they believed was under warranty. I mentioned the roof had a leak and When I dropped off my truck I was told they’d be checking the truck for a part they believed was under warranty. I mentioned the roof had a leak and the gas tank was not letting me fill up gas continuously. In the process of dropping off the car, the service agent Cory gave me a run down of what they would be checking for and told me himself what he even believed the problems to be. At No moment did anyone inform me of diagnostic fee they would be charging to check my leased vehicle. He also told me that if the part was not under warranty he would let me know. I received a call after the truck had been checked where I was informed that the truck was not under warranty and fees to fix the truck would be over $2000. I declined the offer for the parts to be fixed because they are not necessary for the truck to run and I have to turn in the leased truck in a few months. He then notifies me that I owe $415 for diagnostic fees. I came in to pick up the truck and the service Rep Cory Brokaw went speak to the manager Drew Tompkins to explain the misunderstanding how I had not been informed of the charges for the services they scheduled. The manager did not have the decency to come speak to me in person. Instead he told Cory there was nothing he could do to lower the charges. The service department is profiting off getting clients to bring in their cars, charge them a diagnostic fee without them knowing, and then not even fixing the cars. I will not be visiting this dealership again nor do I recommend anyone to take their car there . More

Above and beyond is always the way I feel when I leave here. 35+ fleet vehicles managed in a first class way! Thank you for treating my employees and vehicles in a great way! here. 35+ fleet vehicles managed in a first class way! Thank you for treating my employees and vehicles in a great way! More