LaFontaine Chevrolet

excellent went in for an oil change / tire rotation, but mentioned that I had a 'rattle' coming from somewhere. they found and fixed the problem + the service went in for an oil change / tire rotation, but mentioned that I had a 'rattle' coming from somewhere. they found and fixed the problem + the service that I came in for, all while I was sitting in the comfort of the customer lounge. pretty hard to beat these guys! More

Excellant Very accommodating with my family! They even helped with my little ones during the process which was awesome. Defineatly recommend them to my Freire d Very accommodating with my family! They even helped with my little ones during the process which was awesome. Defineatly recommend them to my Freire daughter and family. More

Great service! Everyone was very accommodating, honest and helpful. Would recommend anyone looking for a vehicle stop in. We made about a 40min drive based on an int Everyone was very accommodating, honest and helpful. Would recommend anyone looking for a vehicle stop in. We made about a 40min drive based on an internet ad and weren't disappointed. My next vehicle we will be making that trip again. Thank you LaFontaine More

Not a deal, not treated like "family" The negotiations were a waste of time, the dealership is unorganized, and the person I spoke with to finalize the transaction when the negotiations we The negotiations were a waste of time, the dealership is unorganized, and the person I spoke with to finalize the transaction when the negotiations were over was pretty rude. Jason at the Dexter dealership brought a car in from Commerce, so I went in appreciative of that-- but that's where the good experience stopped. In case you don't have time to read the whole review: we would only ever come back to any LaFontaine Group dealership as a last resort. Our salesperson went back and forth about small amounts of money (we're talking the amount you might negotiate regarding a TV). The car started $1000 over exact comparables at area dealerships, which we could verify. They ultimately almost lost a cash sale over $800, and only agreed to our offer when my husband read them the riot act. I went in with a friend at first, and they would barely budge off list price (I walked away after they wouldn't negotiate). They then refused the cash offer I called back with, which I made clear was the best we would do. That's okay-- car negotiations are like that. But then they called back hours later, offering another tiny amount off the price they had already offered earlier. It was like getting nickel and dimed in reverse. The car was overpriced to start with, the negotiations were terrible, and the coordination between the LaFontaine Groups was unorganized. We were told we could pick up the car and sign paperwork one day, and, after waiting for a while when we got there, we were told we would actually have to come back another day. Adam from LaFontaine Subaru in Commerce finalized details over the phone with me, and was pretty rude (hung up on me when he had to call and check a detail with Jason in Dexter). When I came to sign paperwork, it was unorganized and I even got a receipt with the wrong person's name on it. I received zero follow up after we finally got the car. This experience was disappointing at best, and reflects poorly on the LaFontaine Group as a whole. It seemed like the Subaru group dropped the ball a lot, and the Dexter dealership handled pretty much all of our transactions in an unprofessional way. Jason was pleasant enough, but that can't make up for an experience this bad. We will only come to a LaFonatine dealership as a last resort. More

Great experience Very helpful. Went in knowing exactly what I wanted and Jason made it happen. Great service and extremely grateful. Would recommend to anyone looking Very helpful. Went in knowing exactly what I wanted and Jason made it happen. Great service and extremely grateful. Would recommend to anyone looking for a quality car. More

Helpful and personable Everyone I encountered while purchasing my vehicle made me feel like they had my best interests in mind and were all personable. Great customer servic Everyone I encountered while purchasing my vehicle made me feel like they had my best interests in mind and were all personable. Great customer service. More

Fast and efficient service Walked in without an appointment, asked to have my 2016 Silverado serviced, they fit me in and I was out of the dealership within an hour and a half. Walked in without an appointment, asked to have my 2016 Silverado serviced, they fit me in and I was out of the dealership within an hour and a half. More

Best dealer experience I have ever had I would recommend this dealer to anyone looking for a new or used car. They listen. That is such a breath of fresh air! Our sales representative wa I would recommend this dealer to anyone looking for a new or used car. They listen. That is such a breath of fresh air! Our sales representative was Calvin Cupitt and at no time did I feel like my needs or interests weren't being acknowledged and attended to. Great place! More