LaFontaine Chevrolet

Robert: Listens well, observes more, understood why I dropped by to purchase a new Malibu. Very professional in moving the purchase towards my needs after trading in my 2010 Silverado. Provided excellent dropped by to purchase a new Malibu. Very professional in moving the purchase towards my needs after trading in my 2010 Silverado. Provided excellent instructions on how to operate my new vehicle internal and external components and equipment. Answered all my questions without hesitation with respect and knowledgable product line features and operation. Keith Davey: Assisted Robert with review and approval of my used vehicle appraisal. Very specific with his response and support towards Robert. Jason: Very open, knowledgeable, and humorous, which allowed me to feel very comfortable about the service departments ability to take care of my new vehicle when I return for regular service. Steve: Provided direct and open communication to me individually and privately, after discussing what my personal budget would allow for a new purchase or lease. This allowed me to to accept and know up front before my purchase, as to what my financial responsibility would be, prior to accepting the terms of my lease. The lease approach was more appropriate than a purchase due to my recent retirement. This was the icing on the cake for me to accept this new vehicle offer. Overall activity, came in a 4:00 PM and drove off with a new vehicle at 6:00PM the same day. This total 2 hour activity sums up this dealership's teamwork and ability to sell and support their product line. Thank you very much. Mark Bengry More

Tony Duncan is always knowledgable about Chevy products, especially the trucks we've purchased from him. We feel he gets us the best deal possible and doesn't promptly forget about us after the deal. We especially the trucks we've purchased from him. We feel he gets us the best deal possible and doesn't promptly forget about us after the deal. We always feel free to ask questions before, during and after the sale, and know that Tony will be happy to do anything to make sure we are completely satisfied. Also, Matt LaFontaine will go the extra mile to make sure we get the exact vehicle we want - even if it had to come from Indiana! And xxxxxxto Jason in service, who is always a pleasure to deal with when we get the great value oil changes on all of our vehicles. More

My family has been coming here for years (my mom got her first car there) and now I've just recently bought my first car from LaFontaine. I'm totally in love with my 2012 Sonic Sedan, and Sales Professional first car there) and now I've just recently bought my first car from LaFontaine. I'm totally in love with my 2012 Sonic Sedan, and Sales Professional, Robert Halfacre, was awesome! he made sure I got exactly what I needed/wanted and made sure we understood exactly what we were paying for. The staff are all very courteous and attentive, I'd highly recommend this dealer to friends! More

I haven't bought a car in quite a long time and dreaded the experience, to my surprise I actually had a little fun! Bryan was really Great - even dealing with my husband! It wasen't the ordeal I had expect the experience, to my surprise I actually had a little fun! Bryan was really Great - even dealing with my husband! It wasen't the ordeal I had expected and I will let my friends and family know. Thank you Bryan! Karen Dixon More

I was recommended to LaFontaine from my brother who purchased a vehicle from there a year ago. I got in touch with Mike Law and the next thing you know he's asking me when can I pick up my new 2012 Sil purchased a vehicle from there a year ago. I got in touch with Mike Law and the next thing you know he's asking me when can I pick up my new 2012 Silverado Z71. The process was seamless and he worked to meet my expectations and then some. I got a good rate, great trade in value and amazing customer service. He is an asset to the LaFontaine team! This dealer is about an hour away but it was definitely worth the drive. I would not buy from anywhere else. More

Condensending, RUDE, Unprofessional Jerk. Not only did I have a bad experience when I purchased the Truck IT seems NICK CHESLA feels the need to harrass people in the Repair department as well. I took my tr have a bad experience when I purchased the Truck IT seems NICK CHESLA feels the need to harrass people in the Repair department as well. I took my truck in for a simple oil change... When I got home I noticed on the paperwork It stated my Front Differential was leaking. No one told me this when I was there. So, I scheduled another appointment to have it looked at. I had an "Appointment" at 830am, BY 330pm I Called to see if I might be getting the truck back that day Since I do use it... they hadn't even looked at it yet. NICK CHESLA states to me " well, I didn't know you were in a RUSH to get it back". WTH!? who says this? I let it go and just hoped they would get it done. He calls back to tell me the U-joint was bad and it wasn't covered under warranty. I said did you find out why it was leaking? .."Let me get back to you". THEN, he calls back says the seal is bad and is covered under warranty but the Ujoint would be $350. I said do the Seal but I don't have the money for the U joint. He says He is going to charge me the DIAGNOSIS fee $100 if I don't get the U joint fixed since this is why I brought it in. I argued and to told him this is NOT why I brought it in and check your paperwork and he tells me "Nevermind, you won't be charged a thing it will be done today or tommorrow"... And I have YET to get a phone call.... it is the following day 10am. HORRIFIC Experience and will do everything I can TO NEVER go back here. More

I purchased a new Spark from LaFontaine. I had totaled a car nearly a month earlier. We had been searching for an elusive car with 10,000 miles on it with AC for $8k. It wasn't working well. I am a fo car nearly a month earlier. We had been searching for an elusive car with 10,000 miles on it with AC for $8k. It wasn't working well. I am a former driver of the Ford Festiva. I've burned through perhaps twenty of them over time. The most inexpensive car on the lot at the time is was sold new. No frills, light weight meant fantastic gas mileage. They stopped making the 12 inch tire. That spelled the end of my Festiva ownership. I believe this Spark may well be the replacement. The economics of this car are fantastic. AND the ride is stable. This low end of the spectrum Chevy, price wise, delivers great value for the features included. Then goes on to save you money every time you gas up. You simply can't get better mpg without spending at least twice the money. More likely five times the money. Andrew Hatch made the effort as pain free as possible. I had no way to get to the lot to test drive one. The stability of the car was one of the last few questions I had about the car. Andrew was kind enough to drive out to let me test drive one. It was a surprise to my wife. I wasn't sure how she was going to take it. Then a couple of days later she stopped and talked to someone looking at another of the Sparks. Gave it a rave review for the customer for you. Thanks folks Gersh Avery aka peanutbutter More

I had a troublesome experience with the local dealer so I turned to La Fontaine to make things right. They went to great lengths (Tennessee to be exact) to get me the car that I wanted. Andrew took care of t turned to La Fontaine to make things right. They went to great lengths (Tennessee to be exact) to get me the car that I wanted. Andrew took care of the whole deal so when I got to the dealer to pick up my car I signed the check and papers and off I went. Everything about the deal was smooth. I would suggest buying a car from La Fontaine to anyone that asked. I even keep the La Fontaine license plate frame on just so everyone in Jackson knows to go the extra few miles to Dexter to get real customer service. More

I was looking to lease a Chevy Cruze for under $200 a month. I was able to contact LaFontaine and walk out the door with exactly what I wanted within the same day. It was nice that I walked in the fron month. I was able to contact LaFontaine and walk out the door with exactly what I wanted within the same day. It was nice that I walked in the front door at around 5:20 and walked out with the car before 7:00pm. It was a great experience. I would recommend LaFontaine Chevrolet and Andrew Hatch to everyone who is looking for a new or used Chevrolet. More

My fiance and I have been loyal Chevrolet buyers for our entire lives. Every 2-3 years, we buy or lease a new vehicle for the household. This was our first experience with Lafontaine Chevrolet. Terri entire lives. Every 2-3 years, we buy or lease a new vehicle for the household. This was our first experience with Lafontaine Chevrolet. Terrible customer service and sales. Mislead by the salesman, Justin Kegley. Was delayed two different times for the pick up of the vehicle due to what we were told was a small scratch in the trim that needed repair. Consistenly told me one thing on the phone and then tried to tell me another when I got to the dealership. Salesman told me I was set with the interest rate, term, etc. on the loan after he had talked to his finance guy, get there and get a whole different story. Justin was only concerned with the customer satisfaction survey. When I expressed my concerns and frustration over the delays, he threatened to not complete the sale (this was the day I was going to pick up vehicle when insurance, etc. was already set up), stating "the couple hundred dollars he was going to make from the sale wasn't worth getting a bad survey and messing up his bonus." What about the customer and the "family deal" slogan they advertise? He appeared to not care about anything but himself in this one. When I picked up the vehicle, it had been washed but was not detailed. Appears no effort went into cleaning and prepping a new vehicle. Inside was not clean and covered with dust. When I got home, I noticed paint dust and splatter on the inside trim, seats, weatherstripping on the passenger side of the vehicle. I was told only that a piece of molding was scratched and needed to be repainted. Their customer service employee Cindy Ritter called for a follow up a few days after the purchase, I expressed my concerns with the vehicle and condition I received it in and the paint issues. She was very accomodating on the phone and said the dealer would do everything to make it right. I was promised a return phone call within a couple days, but received no call and didn't hear from anyone over there for over a week. I then called them back to check on the status and left Cindy a voicemail.....no call back, instead I get a call from the manager, Keith Davey who helped facilitate my original purchase. I retell him the issues, he says he will call back....nothing again. I instead get a call from the body shop manager. Upon looking at my vehicle by the body shop manager, I was told both passenger doors were repainted. I still have not been able to get a straight story of what was repaired and why it was repaired? I continue to be mislead by the dealership when all I wanted to do was buy a new vehicle. Instead I received one that had some sort of body work done behind the scenes by the dealership. I think it's immoral that I can't get an answer out of anyone there on what happened to my vehicle before I bought it and why I continue to be mislead. I expected more for a new car purchase. There continues to be no accountability whatsoever. I have been bounced to 4-5 different contacts over there trying to resolve my issues. No one ever returns your call, you just receive a call from someone different over there and have to retell the issue every time. I am currently in the process of trying to resolve this issue almost a month later and still have not been given the time of day from anyone except the body shop manager. Save your time and money and go to a different dealership in the area and have them find your vehicle for you and do a dealer trade if necessary. This unfortunately was the first and last time I will do business with this place. This is the worst dealership I have dealt with. More