LaFontaine Chevrolet

Best vehicle purchase experience ever The LaFontaine group is obviously very serious about customer service. I have purchased many GM vehicles over the years (15 total) and have never bee The LaFontaine group is obviously very serious about customer service. I have purchased many GM vehicles over the years (15 total) and have never been treated so well. The staff are highly professional and the service is top notch. I was having difficulty locating the exact vehicle I wanted; a 2015 Chevrolet Suburban LTZ. After giving up on another dealership I chose LaFontaine. We found an exact match to what I was looking for and they delivered it to my house the next day. Incredible! The next day I made an appointment at LaFontaine Cadillac GMC in Highland Twp. to get the windows tinted and have some accessories installed. I love this place! Spotless service area, a salon, a high end coffee shop and even a cafeteria. What?! Jeff the service guy was great and double checked everything so the vehicle was perfect when I got it back. Dave Schlum, the sales person from this location is who helped me find the vehicle and he even came by to check it out too. Seriously, I won't go anywhere else in the future. These people are the best. More

Excellent customer service Jerry Porzadek was a pleasure to work with, he brought the car to our house for delivery. He acquired the vehicle my wife wanted from another dealersh Jerry Porzadek was a pleasure to work with, he brought the car to our house for delivery. He acquired the vehicle my wife wanted from another dealership when your stock did not meet her parameters. He dealt with my wife the entire time and treated her respectfully and never made her feel like she was a 'stupid female' or 'needed her husband's permission'. I've seen this with many car salesmen and they lose countless business because of the way they treat women. Women are usually the main decision maker when it comes to a family car and certainly when it comes to their own car. Jerry also got us all applicable sales incentives. We will definitely be coming back to Jerry for any future cars for us and our family. More

I want to say Thank You to Dan and Greg for their help today with my vehicle. I appreciate the honest, friendly and courteous customer service. No one likes to have their car serviced but when you do it i today with my vehicle. I appreciate the honest, friendly and courteous customer service. No one likes to have their car serviced but when you do it is nice to have a dealership treat you respectfully and honestly. I will definitely be back when I need additional service to my vehicle. Thank you! More

Never in my life have I felt so welcomed and cared for when buying a new vehicle. I was so impressed with ALL the staff I had worked with (Steve Azar, Tom Haskell and Steve Taylor) and interacted with (Ro when buying a new vehicle. I was so impressed with ALL the staff I had worked with (Steve Azar, Tom Haskell and Steve Taylor) and interacted with (Robert Halfacre and many other reps.). They found what was best for me after giving them my thoughts, layed out my options and helped guide me to what worked with my lifestyle and needs. They really do care about each customer as an individual and I will be a Lifetime Lafontaine Customer and I plan to spread the word to anyone I hear about wanting to get into a new vehicle. If your looking to get that quality service whether it be a new or used vehicle, they definitely will knock any other dealership out of the park! Thank You Lafontaine!!!! More

I was forced to cancel an appointment due to a time conflict with another event and wanted to have the scheduled maintenance done as soon as possible. Nick found a way to work us into the shop's schedu conflict with another event and wanted to have the scheduled maintenance done as soon as possible. Nick found a way to work us into the shop's schedule a day earlier than originally scheduled, without conflict. And then the job was done faster than promised. Great job everyone! Just like Arnold, I'll be back. More

It is a pleasure to come in for service. Friendly and knowledgeable staff. They never do work with out my approval first, and are great at explaining what needs to be done and why. Never pushy. knowledgeable staff. They never do work with out my approval first, and are great at explaining what needs to be done and why. Never pushy. More

I got the $9.95 oil change today. When they were done, they did not give me their free 27 point inspection, they did not give any sheet that explains what they done to my car like they advertised. They di they did not give me their free 27 point inspection, they did not give any sheet that explains what they done to my car like they advertised. They didn't even give me the sticker that reminds me of my next oil change... When I asked them about it, all they said was, "we are out of it"... I don't understand how a dealership can be out of stickers for reminded the next oil change and the sheets that they print for inspections... They are Extremely unprofessional and not helpful. They did not offer to help me out in anyway. I used to tell everyone about your dealership, but after my experience I am planning on telling how unprofessional this place is. More

Everything I expected I receive and more! I pick the car out at work and Tony took the time to process my application and send me pictures of the different car that was on the lot. out at work and Tony took the time to process my application and send me pictures of the different car that was on the lot. More

Robert Halfacre is awesome. This is my second car leasing with him, and all I had to say was my lease is up, and he said, "okay, what do you want next, what color, what price range?" Gave him the inf leasing with him, and all I had to say was my lease is up, and he said, "okay, what do you want next, what color, what price range?" Gave him the information, he went looking, and a couple of days later I went in for a test drive, loved the car, and next thing I know I'm walking out the door with a new car. Robert will go to work for you, just tell him what you want and he will do his best. Thanks again Robert, I love my Cruze! Lorna and Jeff Altstetter More

I just wanted to share with you my experience at the La Fontaine Dexter location: The morning I woke up receiving a call to come out and look at the 2009 Chevy Malibu, it was from a gentleman by the name Fontaine Dexter location: The morning I woke up receiving a call to come out and look at the 2009 Chevy Malibu, it was from a gentleman by the name of Mike Law. He was very welcoming and polite over the phone. When I pulled up to the dealership I met with him in his office where he greeted me and got the keys for a test drive. The test drive itself was rather pleasant and I enjoyed the little bit of conversation Mike had done on the drive. When we got back we once again went into his office where we waited close to three or four hours for a bank loan. I realize having little to no credit, it was going to make this a little difficult. Once we where able to get my cosigners information everything seemed to run a little more according to plan. He even offered me a warranty on the car and some kind of insurance that covers the gap of money the car insurance won't pay if I get into an accident. The only thing was-was that I needed to get the paycheck stubs of both mine, and my cosigners. That required the drive from dexter to brownstown than to inkster to allen park to brownstown back to dexter, taking a total of three hours. I told Mike my concern of the time and that I had a difficult time with directions (My internal GPS is gone). He reassured me that it wouldn't take nearly as long as I thought it would and that I could even drive the new car since I had insurance that covered me as a driver! I was all for it. The drive took just as long as I thought it would, and by the time I got back it was five minutes to close. By this time Mike had called me twice, as I had graciously apologized for the amount of time it had taken me. When I got back it seemed like Mikes attitude had completely changed. He was no longer as friendly as he had been before. He had told me that there was an issue with one of the paycheck stubs not showing year to date and that he already had two people who had offered him money for the car. He informed me that the only way I could drive the car home is if I had insurance on the car. So I preceded to inquire about insurance prices so I could take home my brand new (used) car. The whole time we were sitting in his office he was on his phone and when he wasn't in his office he was outside talking to co workers. I felt like I was just irritating him and that he had something better to do. Granted, I have worked in retail, I know what its like to just want to get home after close. But it is THE JOB to make the customer feel like you will do anything in your power to make them feel welcome instead of a burden. Finally a friend of mine (Not Mike) recommended AAA, who finally gave me a deal I could afford (By this time Mike was in the office playing on his phone giving hand signals of what to say to get a cheaper rate). I felt so glad that I could finally go home. Once I got the proof of insurance it was time to go. Mike hurried us out, got the paper out of the window of the car (Leaving that sticky residue behind), and drove off. The following Monday, I had a shift spring up on me at work that I did not plan on, and decided to tell Mike that if worst came to worst I could just bring him the paperwork the next day (Monday between 2 and 2:30 was the only time that was good for the cosigner and I to get together, however, I had to work at 2), he proceeded to tell me that that would definitely not work. My only other option was to miss the beginning hours of work. So I did. I honestly have to say that the gentleman who delivered our paper work was so much more friendlier than Mike ever was. He was very polite, courteous, and made sure we understood just what we where signing. To be honest, I was just glad the ordeal was over. But to sum things up, we did not get a warranty, nor did we get the insurance that picks up the in between amount in case of an accident. In my opinion it felt as though Mike thought we were not going to get the car and was contemplating how to get us out of his office and stop wasting his time. I do not know if I will tell anyone to go to your Dexter location, but if I do, I will recommend they avoid Mike Law. Especially if they are brand new to financing a car. More