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LaFontaine Chevrolet
Dexter, MI
337 Reviews
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Showing 337 reviews
August 11, 2015
Oil change on two vehicle, tire rotation and ignition switch Oil change on a vehicle we dropped off was done before it's scheduled appointment time, however car was not washed. Other dealers wash vehicles after Oil change on a vehicle we dropped off was done before it's scheduled appointment time, however car was not washed. Other dealers wash vehicles after service. Second vehicle was in for a factory recall (ignition switch) and oil change. That took entirely too long to complete, my son waited over 1.5 hours - for an oil change and to add a shim to a key! Really? You should have given us a coupon or voucher for a free oil change. Plus you did not wash that car either.. Because you are close to our home we came to your dealership to try out your service department and you failed. I will not return and my family owns five Chevrolets. BTW - your phone system sucks, is that a main dispatch number for all of your Lafontaine dealerships? It sure appeared to be, the women at the courtesy desk phone didn't even know the name of your service reps. More
by Smarter than YOU
Employees Worked With
Jen and or Dana?, Dan LaFontaine Jr.
August 10, 2015
love the service Very accommodating waiting room with a Café if you are waiting. I keep going back the people behind the computers are so nice. Cars need maintenance Very accommodating waiting room with a Café if you are waiting. I keep going back the people behind the computers are so nice. Cars need maintenance it might as well be easy. More
by Twowheels
Employees Worked With
Mike Law, Dan LaFontaine Jr. , Heather Norman
August 06, 2015
Return customers Our first experience went so well, we continue to travel from Livonia for our latest purchase. Our sales person (Tony Duncan) will do whatever it tak Our first experience went so well, we continue to travel from Livonia for our latest purchase. Our sales person (Tony Duncan) will do whatever it takes to make your purchase a pleasure. We will return again when we are ready for our next purchase. Recommend highly. More
by Az
Employees Worked With
Tony Duncan
August 04, 2015
on time , professional service by Jason, more than I expecte Very good, very good, very good very good, very good, very good, very good, I don't know what else to say except keep up the good work and I'll keep Very good, very good, very good very good, very good, very good, very good, I don't know what else to say except keep up the good work and I'll keep coming back like I have for years to come. More
by Greg
Employees Worked With
Greg the driver, Jason Barron
August 03, 2015
Good Service, Great Customer Lounge Oil change and Tire Rotation went well and was timely. Service Rep was very helpful in identifying an issue with my tailgate not dampening properly. Oil change and Tire Rotation went well and was timely. Service Rep was very helpful in identifying an issue with my tailgate not dampening properly. He compared my tailgate with the one on his truck to see the difference. A part was order to correct it but to date have not heard back on this. This is a little disappointing. The customer lounge is state of the art. One of the few I have seen were you don't mind waiting. More
by Looman Stingo
Employees Worked With
Jason Barron
August 02, 2015
perfect experience Robert made my leasing experience seamless! This is our third vehicle through Robert and we could not be happier. We will definitely be back. Bil Robert made my leasing experience seamless! This is our third vehicle through Robert and we could not be happier. We will definitely be back. Bill Bowman More
by Bill Bowman
Employees Worked With
Robert Halfacre
August 02, 2015
Oil change, tire rotation and wash Services were performed in a timely manner. Jason from service department was extremely nice and explained everything thoroughly even followed up with Services were performed in a timely manner. Jason from service department was extremely nice and explained everything thoroughly even followed up with call to make sure everything was satisfactory. Very satisfied, thanks Dave Richards More
by Doglovr
Employees Worked With
Robert Halfacre, Jason Barron
July 31, 2015
New Lease Leased a new 2015 Equinox. I love the vehicle and the service was just as amazing! I felt that Robert Halfacre was truly interested in helping me find Leased a new 2015 Equinox. I love the vehicle and the service was just as amazing! I felt that Robert Halfacre was truly interested in helping me find the best car for the best price. He was amazing. I will definitely recommend this dealership to friends and family. More
by amramey
Employees Worked With
Robert Halfacre
July 31, 2015
Excellent Experience I called about 9 am on Saturday morning to inquire about a specifc used truck. Spoke with Jim who was extremely helpful. Set an appointment for 2 pm. I called about 9 am on Saturday morning to inquire about a specifc used truck. Spoke with Jim who was extremely helpful. Set an appointment for 2 pm. We test drove the truck, negotiated the price and purchased the vehicle !! What a smooth and easy transaction. Jim was fantastic and made us comfortable in every way. My only complaint is the amount if time it took. We were there 3.5 hours and they were not busy. Spent a lot if time waiting on financing and paperwork. We finished the sale and picked up our new Silverado on Monday. Thank you Jim for your excellent customer service. More
by Tracey Rossow
Employees Worked With
Steve Taylor, James Nuttall
July 29, 2015
Awesome First New Car Experience I came in to LaFontaine Chevy looking to trade in for my first new/used car. I set up an appointment with Michael Law and I couldn't have had a bette I came in to LaFontaine Chevy looking to trade in for my first new/used car. I set up an appointment with Michael Law and I couldn't have had a better experience. He was very up front with me and helped me find exactly what I was looking for. He made me feel at home and appreciated. I would definitely recommend this dealership as a whole, and especially Mike Law More
by Nwilk1212
Employees Worked With
Mike Law
