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LaFontaine Chevrolet
Dexter, MI
337 Reviews
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Showing 337 reviews
August 18, 2015
The front man Every business that specializes in customer service needs a great front man. Lafontaine Chevy has that in Jason Barron. Jason has a unique style of co Every business that specializes in customer service needs a great front man. Lafontaine Chevy has that in Jason Barron. Jason has a unique style of conversation that reminds me of talking with an old pal. I've had friends tell me they request Jay when they call for service. He knows his stuff. More
by Dexter Dave
Employees Worked With
Jason Barron
August 17, 2015
Amazing service This dealership does awesome service on both of our vehicles, it's the only place we take them. They have a great and knowledgeable staff who's always This dealership does awesome service on both of our vehicles, it's the only place we take them. They have a great and knowledgeable staff who's always willing to answer your questions. More
by JandHing22414
Employees Worked With
Jason Barron
August 16, 2015
Quick and Reliable LaFontaine's Dealership in Dexter is always fast and reliable. I was in for a lube, oil change and filter and a tire rotation. I was in and out in 4 LaFontaine's Dealership in Dexter is always fast and reliable. I was in for a lube, oil change and filter and a tire rotation. I was in and out in 45 minutes. I have always had good service from LaFontaine Chevrolet in Dexter, MI More
by JimB
Employees Worked With
I don't remember the name of he service advisor.
August 13, 2015
Be prepared for LaFontaine to exceed your expectations! I had been saving up a growing list of minor but annoying warranty issues with my Cruze for almost two years, and I simply hadn't addressed them becau I had been saving up a growing list of minor but annoying warranty issues with my Cruze for almost two years, and I simply hadn't addressed them because I didn't have a dealer I could trust to complete the repairs. I was less than impressed with my original selling dealer early on and have chosen never to return there. LaFontaine was recommended to me by a friend and fellow Cruze owner, who had his car serviced here as well. As I approached the three year and 36k mile mark, knowing that my repairs would involve a lot of work, I decided to give them a shot. I'm so glad I did! Dan was awesome to work with- he understood what I was saying, never once criticized my knowledge of my car (unlike so many other dealers), and we were able to have a good discussion on what exactly needed to be done. I left the drop off appointment with a high confidence that they would address everything on my list as if it was their own car, and they did exactly that. Dan also followed up with daily status updates until the car was ready, which was VERY much appreciated! Kurt Kuehne, the tech assigned to the job, did a good job in making sure everything was reassembled correctly and that all issues were addressed. Also, thanks to Heather Norman for following up to make sure everything was completed to my satisfaction. The high quality experience I had with this visit has made me a LaFontaine customer for life, and I will most definitely pass along the recommendation! More
by Jon
Employees Worked With
Kurt Kuehne, Dan LaFontaine Jr. , Heather Norman
August 13, 2015
Service Excellence My GMC Sierra fuel gauge was not working, I was on vacation out of state, took the vehicle to 2 different shops one of which was a Chevy dealership an My GMC Sierra fuel gauge was not working, I was on vacation out of state, took the vehicle to 2 different shops one of which was a Chevy dealership and they could not fix it. I brought it the Lafontaine in Dexter and they were able to diagnose and repair the problem promptly! Not only did they fix the problem they fixed the other shop and dealership's poor workmanship! More
by hobby510
Employees Worked With
Who ever the Mechanic was that worked on my vehicle, needs a shout out for Excellence also!, Jason Barron
August 13, 2015
Great Experience! I walked into the showroom to get a brochure on the 2015 Equinox. Dale came up and asked If I found what I was looking for, if I had any questions an I walked into the showroom to get a brochure on the 2015 Equinox. Dale came up and asked If I found what I was looking for, if I had any questions and if I would like to take one for a test drive. I fell in love with the Equinox! And Dale went above and beyond to help me drive mine home. Thank you Dale. :) More
by Happy,Sabrina
Employees Worked With
Dale Newman
August 12, 2015
Lied to by this dealer We traveled over eight hours one way to buy a GM certified suburban from this dealer. On our way home we discovered items that were not working that s We traveled over eight hours one way to buy a GM certified suburban from this dealer. On our way home we discovered items that were not working that should have been discovered during the GM certification. We contacted the dealer right away while still on the road and we were told "because it was GM certified we could take it to our home dealer for repair and repair would be covered". This turned out to be a complete lie. We again contacted the dealer and were brushed off. Very disappointed with willingness to stand behind their product. More
by Jonathan
August 12, 2015
Great experience This was my fist time purchasing a vehicle from LaFontaine Chevrolet. What a great experience. Everyone was so nice and they really do treat you li This was my fist time purchasing a vehicle from LaFontaine Chevrolet. What a great experience. Everyone was so nice and they really do treat you like family! My salesman was Robert Halfacre and he was as good as they get. Heather was pretty great too! Very happy with my new car and the service I received. Looks like I found me a new dealership! More
by Shari Ann
Employees Worked With
Robert Halfacre, Heather Norman
August 11, 2015
Wonderful service I had great service working with Jim at this dealership to find a new car after my previously owned Chevy Malibu was totaled in an accident. He was v I had great service working with Jim at this dealership to find a new car after my previously owned Chevy Malibu was totaled in an accident. He was very supportive and helpful to my making a decision that was right for me. I loved my previous Malibu and knew that I wanted to get another if I could and Jim really gave me all of the information and assistance that I needed to make this decision. Most importantly, he treated me like a person and not just a sale which was refreshing compared to the Ford dealership that I also visited while trying to make a decision. I am also very glad that I chose this dealership over the other Chevy dealerships in the area. More
by krentschler
Employees Worked With
James Nuttall
August 11, 2015
Service Depart providing poor & unethical customer sevice. I have bought three cars from LaFontaine in Dexter MI and have taken all my vehicles to their service department for every type of service needed for I have bought three cars from LaFontaine in Dexter MI and have taken all my vehicles to their service department for every type of service needed for the past 5 years. Up until the last 2 months I would have recommended them but recently they have provided poor service and just tried to get every sent they could out of me. I recently took over my grandmothers car, a 2003 Impala with 55,000 miles on it. About 2 months ago it was making a noise like there was a loose belt. I called and asked them to determine what was wrong with the car. They informed me it would be $100+ to determine what was wrong and if I chose to fix it there they would apply the +$100 towards the cost of the repairs. They called me an hour later and told me it needed a new serpentine belt and it would be $560 to repair it. I spoke to many others and they said that is an extremely high cost but I chose to do it because at this point, I trusted LaFontaine. When I got there the actual bill was almost $580 dollars and it took them over 25 minutes to bring me my car. Finally I asked what is taking so long to get my car. They informed me that the car was double parked and they couldn't get it out. They finally brought it to me and said that they had to really manuever it around another car. When I got home, I saw a huge scratch all the way down the passenger side of the car and a huge paint chip out of the passenger side mirror. I immediately called the service manager and left him a voicemail. He did not call me back so the next day, I called again and they told me to bring it in. A few of the service employees looked at the scratch and acted as if they did not do it and I said that was not there before and it needs to be fixed. They kept it over night and did absolutely nothing to repair the scratch or the paint chip at all. I left very frustated and still have a huge scratch and gouge on my car. Then last week, I called and asked for the same car to get an oil change because the engine light was on and I thought that may have something to do with it. I went in to the service counter, the guy who waited on me did not greet me, didn't say hello, didn't even smile at me. He asked me my name, I said I am getting an oil change because the engine light is on. (Remember the car has 55,000 miles on it.) He asked me to sign a paper which I sign a paper every single time I go in there for any service including just an oil change. When we went back 1 hour later, they tried to charge us for a $30 oil change (up from 9.99) and another $120 for them to determine why the engine light is on. I said I am not paying that, you did not inform me that an oil change would be almost $200. They rudely said "you signed for it". I said the man who waited on me, did not say a single word to me or inform me that I would have an additional charge because of the engine light being on. He again was so rude and said, I am not dealing with this, fine, I will just take the cost off. We paid for the $30 oil change and left. We went to the local autoparts store where we were informed us that they will hook any car up to the same computer to determine why warning lights are on for free anytime. We also reviewed the list of things LaFontaine said our car needed with another mechanic. LaFontaine quoted our car to need $1080.12 worth of service. The other mechanic recommended we go buy a $8 dollar gas cap with a new seal so we did and the car is running perfect with no warning lights on anymore. So bottom line, LaFontaine service department was completely rude and would not return calls, tried to get $1600 dollars out of me (actually did get $600 from me) when the total cost of repairs to the car should have cost less that $200, and completely ruined the passenger side of my car by scratching and chunking the paint off and refuses to repair it. I have a brand new Equinox that is supposed to get 2 years of free oil changes from LaFontaine but honestly I don't trust them to provide honest and ethical service any more. I will not buy another car from La Fontaine which is a shame because we have worked with the same sales people for years and really thought they were great. Sharon Stephens More
by sharonlstephens33
Employees Worked With
Jason Barron
