LaFontaine Chevrolet Plymouth

I have had an issue with this car for over 2 years. when temps are above 85 degrees, and driving a distance,and are below 1/4 tank. The fuel gauge goes to 0 the fuel light come on, and the check engine when temps are above 85 degrees, and driving a distance,and are below 1/4 tank. The fuel gauge goes to 0 the fuel light come on, and the check engine light comes on. Brought the car to the dealer on Friday so they could see the check engine light on and they could get the codes. Which is what one of the service writers had told me to do, so they could see the problem. Brought my wife car to Lafontaine of Plymouth for service of a 2020 Equinox. Dropped of car on Sunday night for Monday service. I went by Monday afternoon to see how it was going. When I got there they told me that it would be 4 or more days before they would be able to diagnose the vehicle. He showed me a stack of service work orders that were all waiting for service. My wife called another dealer and they said they could diagnose it on Tuesday morning. We pulled the car from that dealer and took it to another dealer to get it repaired. If you have that much service work then I think you need to stop taking car in. I have purchased all of my car from Lou LaRich Chevy, now LaFontiane. They have not improved under new management. I guess I need to find a new Chevy dealer. More

Leased a new Tahoe and had the absolute best experience thanks to Thomas Bemer! He was able to send me walk around videos prior to coming in and made the whole process a breeze while answering every questi thanks to Thomas Bemer! He was able to send me walk around videos prior to coming in and made the whole process a breeze while answering every question I had! Defiantly not the average car salesman, he genuinely wants to make sure his customers are happy More

AVOID! Unscrupulous! Criminal. They tried to charge me and extra $1000 to buy out my $14K Trax. I had cash and a contract w/ the residual. They said th Unscrupulous! Criminal. They tried to charge me and extra $1000 to buy out my $14K Trax. I had cash and a contract w/ the residual. They said the fee was because I wasn't financing??? xxx! I reported the to GM Financial. More

My story is one you just can't make up, short story is it took 25 days to service my vehicle. The communication updates about the vehicle was terrible and I truly believe it would have been much longer if I took 25 days to service my vehicle. The communication updates about the vehicle was terrible and I truly believe it would have been much longer if I would have not kept calling them for updates. My initial appointment was on a Monday. I inquired about my vehicle on Thursday and was told it had not yet been looked at. To see if the service manager was aware of this,I called andhe said big service jobs (it was a transmission) could take 7-10 days to look at Not to fix,TO LOOK AT. I asked him why have an appointment on Monday when your car won't be looked at for 7-10 days, he replied that's how it works. Now I think maybe they are joking. I had been doing business with this dealership for many years under the LaRiche name and maybe there was someone there that knew me and was playing a joke. No joke. I did find a sales manager Brandon, who said he would look into it and get back with me personally. He did not get back with me but when I called back a short time later the service department assured me they were going to get my car in. So I assumed Brandon had lit a fire under someone and I was very appreciative. Days went by, no word so I called again. The trans was in and it would take 5-7 days. 25 days from start to finish. Not acceptable in my book. When I picked up the vehicle it looked like it was in a Baja race, so I decided to talk to the general manager while I was there. I inquired at the front kiosk for the GM. Two gentlemen at the same time said they didn't think he was in and stared at me. At that point I said you don't think he is in, or he may be in, or he's definitely not in, what is it. That's when one gentleman asked could he help me. I said no it was really something I wanted to speak to the GM about. I then asked his name and it was Brandon who I had spoken to previously. I told him who I was and proceeded to tell me he was the one who helped me out earlier. I told him I wanted to let the GM the story and he immediately got on his high horse about him always getting back to me and how good he was at his job. He then got up off his chair and said (both in a threatening tone) let's go to the back room and talk about this. (My tone now was also elevated but certainly not threatening. We got to the back room which I believe was the GM office. Another gentleman followed him in. Brandon continued to tell me he always returned my call and how good he is at his job when the other gentleman, Vadon who turned out to be Brandon's boss sent him out of the room. The next 30 minutes was spent explaining the situation to Vadon who said it was the first he had heard of the story. After letting him know my displeasure Vadon discussed with me about how in 2024 things are different and sometimes things take longer, harder to find good help etc. I'm 64 years old and do live in 2024. Vadon seemed very concerned and disappointed about the events that had taken place. Where was this conversation 25 days ago. Would this have happened under the watch of the LaRiche family? Not in the past 20 years I've been doing business there. 2024 or not this kind of service and treatment shouldn't happen to anyone. Vadon did everything he could to keep my trust in him and he would personally take care of me in the future both on the sales and service end of things Sorry Vadon that's not gonna happen. After not being able to get a hold of your boss numerous times and your sales manager treating me in a threatening manner I'm done doing business with LaFontaine. The funny thing is, I'm usually the guy to write a complimentary story. I will also let the four other family members who do business with you about my story. I hope they have had better luck than me. Oh I forgot I also had them look at a tire with a slow leak. They found a nail in the sidewall and it could not be fixed. Cost for a new tire 270.00...for a small Tralblazer, I said no thanks. More

Terrible dealership since LaFonatine took over from Lou La Richie. My Oil Changes have gone up over $100 each time, Sales seem all over the place and like youre just a number on their belt.... Just all aro La Richie. My Oil Changes have gone up over $100 each time, Sales seem all over the place and like youre just a number on their belt.... Just all around bad time each time I'm there. I recenetly went it to see my options as my lease is coming up to turn in, However, I am 20k miles under turn in. So when attempting to see what they would purchase it for, I asked what would be the cheapest lease I could get into.... they said theyd have numbers on paper within 10-15 min later. After an hour and half, I left with nothing and VERY LITTLE contact. Seemed like they forgot about me until I walked out the building. Then they stopped me trying to throw the whole sales speech to me. More

1st time buying from LaRiche Chevrolet Plymouth Michigan. Steve LaRiche (Used cars) helped every step of the way, The 2005 Ford Taurus, 3.0L DOHC with only 48,800 miles was just what I was looking for. Steve LaRiche (Used cars) helped every step of the way, The 2005 Ford Taurus, 3.0L DOHC with only 48,800 miles was just what I was looking for. More

Liars with false promises On 3/19/19 was purchasing a $54K truck after an overnight test drive, was promised of a promo by GM Finincial that last four payments of prior vehicle On 3/19/19 was purchasing a $54K truck after an overnight test drive, was promised of a promo by GM Finincial that last four payments of prior vehicle would be paid. Changed insurance, ran credit, obtained and wasted a GM employee pricing pin, all for them to rip the rug out from underneath and said they were wrong and won’t pay the last four payments totaling $1,200. They lost a sale over peanuts to them and did jack to make it right after lying. Wouldn’t pay the difference, wouldn’t barter service or truck add ins like tanneau in place, absolutely nothing. Would never buy from liars... steer clear, also their body shop isn’t AAA certified cause it was revoked. Sad sad... More

Unimpressed Went with my daughter to lease a car and was pretty much invisible to these people. Mind you, it was a weekday and the show room was empty. Sales staf Went with my daughter to lease a car and was pretty much invisible to these people. Mind you, it was a weekday and the show room was empty. Sales staff were all at their desks on their computers or phone. No one bothered to say hello, not even the receptionist. We finally approached Greg who seemed reluctant to help us. Now, I don't know if this experience was attributed to the fact that we are women or that this dealership needs to be retained on the art of customer service but it was not an experience we were willing to subject ourselves any further to so we went to another dealer in Wayne that treated us like our business was important to them. More