LaFontaine Chevrolet Dexter - Service Center

Though not getting an answer to the problems on the day I took it in, the next morning I had a video and answer first thing in the morning. One problem was not communicated properly, but was fixed once I ca took it in, the next morning I had a video and answer first thing in the morning. One problem was not communicated properly, but was fixed once I called and explained More

I have been a customer of first Dexter Chevrolet until it became LaFontaine Chevrolet Dexter. I have always been pleased with both the sales and service teams, especially now with Robert and his sales team a became LaFontaine Chevrolet Dexter. I have always been pleased with both the sales and service teams, especially now with Robert and his sales team as well as Jason in service. More

Very prompt and thorough. Nick was very helpful. Kept in contact, completed on time. Excellent Nick was very helpful. Kept in contact, completed on time. Excellent More

Everything went smoothly, service was performed in the promised time. Jason is always good to work with and upfront with any service issues. promised time. Jason is always good to work with and upfront with any service issues. More

Had service work done. The guy that did our work on the car called and explained everything with a video. The guy that did our work on the car called and explained everything with a video. More

My sunroof was leaking, badly. I dropped my car off for that and a couple warranty items. My parting words were my concern about getting my car dried out. Nate assured me it would I dropped my car off for that and a couple warranty items. My parting words were my concern about getting my car dried out. Nate assured me it would be taken care of. They had my car for about 10-12 days. You can imagine my horror when I went to change out the plastic floor mat, and found the pad I had put under it still there and carpet still quite wet to the touch. I took my car back, it was vacuumed and some spray put into the air intake. I was given a half hearted apology and told that mold doesn't start growing for a couple months. (Try hours, currently July in Michigan) I was also told that there were some things I could do myself. (If I wanted to do that, I would have. But I don't have a garage or anywhere to let it be open and air out) (Shame on me for not checking when I picked up the car.) I left a not great Google review. The response is automated by a bot and the email address provided was incorrect. So my email was returned. I tried to have someone from the dealer contact me, Nate did. He told me he would have his supervisor call me, that was 4 business days ago. Still no call, or resolution. I'm disappointed, as I believe an offer to do more was what was appropriate. Offer me a detail, do something about the mold that has now started growing in my car. More

Excellent service as always. On time start time, done in 45 mnutes, received inspection video. On time start time, done in 45 mnutes, received inspection video. More

Everything done as promised, on time , for quoted price. Great people. Great dealership. Will definitely return. Great people. Great dealership. Will definitely return. More

Dealership was straight forward with a timeline and kept me informed as my vehicle was inspected for repairs and cost of said repairs. me informed as my vehicle was inspected for repairs and cost of said repairs. More

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