LaFontaine Chevrolet Dexter

I had a great time with Lafontaine. We test drove cars while getting an oil change and then one month later my wife surprised me with one of the cars in the drive for valentines day. Over the next three while getting an oil change and then one month later my wife surprised me with one of the cars in the drive for valentines day. Over the next three days, they helped me decide on a lease verses a purchase, as well as a personal lease or thru my work place. I had a great time and I thank all of them. By the way, the car is also phenomenal! Ed Washabaugh More

I was also treated like a pieace of dirt from Nick Rose. After going to the dealership and driving from New Haven Mi to Dexter I was first greated by James Curtis who was pleasent but under the circumstanc After going to the dealership and driving from New Haven Mi to Dexter I was first greated by James Curtis who was pleasent but under the circumstances would only show me a mini van and would not give me a price on it. So then he had Nick rose the finance manger come in and not only did he yell my credit score to try to embarress me he treated me with such disresepect i walked out. My husband stayed because they made it sound like we would be lucky to get this mini van. I just wanted to no the price but got yelled at. He downtalked me and while waiting in my mothers car another couple came up and said he told everyone i was kicked out of the propety. The women and man that were friends with the first salesman James Curtis and were so upset they sat and complained to James Curtis for at least a half an hour on how rude Mr. Rose was. Then they told me he was talking to them about me. Sad but true they also told me how sorry they felt for me because they heard how Mr. Rose tried to downtalk me and yell at me. I never in all my life have been treated so badley by a sales person and my mother who let us use her car to drive out there told me that if we left she would co sign for us at another chevy dealer because she was so upset by the way were treated, so I went back in and told my husband lets leave. We went outside to talk and there came the 2 salesmen about 20 seconds later wanting to show me something else. It was a 2004 Saturn suv. I told Mr. Rose that i would work with Mr. Curtis but i would not work with him as he was so rude to me. Anyway the deal went through but i was also told that they were throwing in a 2 year power train warrenty wich i found out they charged me 1800 for after my husband signed the paperwork. After agreeing to Mr. Curtis we would take the suv i went back in the car because my husband would be signing paperwork with Mr. Rose and thats when the couple came and were also complaining about Mr. Rose and told me he was telling everyone he kicked me out. The deal was finished i had a terrible exsperience but i had a suv being dealiverd the next day. Well the suv broke down about a mile from our house before it got to our house. I thought chevy dealers had to do a certain amount of checkpoints on vehicles before they sold them. Well Mr Rose finally after my husband called him about 5 times told him the suv had broke down but said he would be sending us another car to drive while they fix it. Well that was the deal breaker. We refused the car. We put a stop on the check and called Mr. Rose who was very rude and told us we had to come in and drive another hour and a half to get out of the deal. When going back and dealing with Mr. Rose again he yet again acted rude and his first remark was when my husband asked if he had to sign something was no i dont think so but we still have your check for 4000 with a grin on his face like that was his money. At that point i told him the check was cancelled the day before wich he was so mad he actually turned beat red and made my husband go to garage part of the business and get a screw driver to get our plate back. We were told by a few of the mechanics that he treats everyone like that and were not the first people who he has done this to. We have leased before from Lafontaine and had no problems and have only heard good things about them. My husbands family only buys from them and are loyale customers they dont by from Dexter dealership though. I hope this gets in the right hands as i will be righting letters to the Lafontaine family because i really downt a family that has done so well would want someone treating customers so rudely. Mr. Rose yelled to everyone how bad our credit was treated me with so much disrespect i was in tears and when we asked for the gentlemen who we thought was our salemens when we called about 20 times to set up the deal he called him a stupid idiot and said he didnt no what he was talking about. He is there finance manager and he's cutting down his own team of employees? Well the good news is that after all of that and with my husband forcing me to go with him we went to Matick chevy on Telegraph road. We first of all were treated with respect and not yelled at i was told exactley everything up front and when i asked a question in was answered. We did use the same finance company that Lafontaine wanted us to use but amazingly enough when they ran our credit the next day not only did we have to put less money down our interest rate went from 25 percent to 18 percent. My sales men and the entire team treated us as though we were people with millions of dollars and not people who had a bad run of luck and where trying to improve there credit. I was told that i should be asking questions and they were willing and happy to answer them and also told me i was one of there fastest and least complacated deals for someone trying to regain a good credit score and bought a beautiful car and actually got one that had a 2 year warrenty on it. Like i said i will be righting other letters because i dont want what happend to me that day and the other couple who wanted to buy a car to happen to anyone else. In my ipion Mr. Rose not only tries to intimadate his customers but acts like your lucky to buy a car from him even if it doesnt run and breaks down. Hes rude and when i told Matick chevy how he told other customers how he kicked me out when he didnt and how he cut down his own sales team they told me it was unethical and he probably would not last long but that i needed to let the lafontaine family no what happened. There is more like the next day after my husband took our plate off the car we were no longer purchasing he ran into a guy he new from school because Mr. Rose went and took off into the new car department so we couldnt find him and ran into a guy he went to high school with and he told him that Mr. Rose went into the new car department and was running his mouth over there i quess asking questions is not allowed when your handing a check for 4000 and being treated with respect is out of the question. I quess Mr. Rose cant stand the fact that i didnt trust him and wouldnt deal with a man that treated me so rudely, he himself needs to take some classes on not only respect for the customers but his fellow employees. Thank you for reading this and i would really appreciate a response. Kelly Dooley-Ralston More

Was very intersted in a vehicle that was listed as in stock. Called friday evening to make sure it was still in stock and was told that it was. Arrived within an hour of the store opening the next mor stock. Called friday evening to make sure it was still in stock and was told that it was. Arrived within an hour of the store opening the next morning only to find people taking delivery of the vehicle. I was told that the people in question had been worked with throughout the week to finalize their purchase. The salesman that attempted to work with me was extremely rude and condescending. When He asked if I would consider another vehicle, I said most likely not, at which point he said "What if I could get you an 06 Corvette for 4500$," with obvious sarcasm in his voice. The entire 10 minutes spent at the dealer left us feeling treated poorly. I have never been so poorly treated by a car dealer in my life! More