
LaFontaine Cadillac Buick GMC
Highland, MI
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Went to the dealer with the prospect of leasing a new Cadillac CTS. First noticed how clean and organized the dealership was, that is a positive in my book. Met with Mary Ann Audette, Sales Professional. Cadillac CTS. First noticed how clean and organized the dealership was, that is a positive in my book. Met with Mary Ann Audette, Sales Professional. She was very informative about the vehicle. She knew her stuff. She provided me with a vehicle to test drive, which I was very impressed with. Mary Ann went through all of the costs associated with this lease and answered all of my questions. Upon delivery of my new lease vehicle she went through all of the instructions on how to operate the vehicle. Mary Ann was a class act. Paul Jordan, Business Manager, walked me through the entire financial process and answered all of my questions. He was very courteous and knowledgeable. He explained all the options I had for financing this purchase so I could make the right decision for me. LaFontaine Cadillac has two fine people representing them. Thank You More
Both David Schlum and Tammy Moen provided some of the best customer service I have ever experienced. In the past I have purchased numerous vehicles from some of the German luxury brands and always recei best customer service I have ever experienced. In the past I have purchased numerous vehicles from some of the German luxury brands and always received EXCELLENT customer service. But I must personal attention I received from Dave and Tammy blew away everything I had experienced with the German luxury dealerships. Their attention to detail and professionalism are just a few of the reason I would recommend LaFontaine Buick to all of my family and friends. Do yourself a favor and make the drive to Highland you won't be disappointed. More
Everyone at the dealership is friendly. You are greeted with a smile. The whole building puts you at ease, They offer you coffee, etc, to put you at ease. Beth Cooper helped us tremendously. She has a ver with a smile. The whole building puts you at ease, They offer you coffee, etc, to put you at ease. Beth Cooper helped us tremendously. She has a very good personality, Mike worked with us on obtaining a monthly payment that we could live with, Taking care of all the paperwork He is also a person with whom you feel comfortable with, and can discuss finances with without feeling embarased. These two people as an asset to the LaFontaine dealership. Hope to make Beth our regular sales person. More
excellent customer service. these people care about their customers who are more than customers to them. very friendly. I am at a loss for words as I am not used to being treated so well. I highly recommend customers who are more than customers to them. very friendly. I am at a loss for words as I am not used to being treated so well. I highly recommend them. They are my dealer and service provider for life. More
We where taken very good care of as soon as we entered the dealership. Plenty to do in dealership if you have to wait. Beautiful inside and very clean. We like the GMC cars. We downsized to an Acadia Den the dealership. Plenty to do in dealership if you have to wait. Beautiful inside and very clean. We like the GMC cars. We downsized to an Acadia Denali and just love it. It is also the greatest dealership for service. More
Without a doubt never have we been treated so well and extended such service when leasing a vehicle as provided by Paul Jordan and De'Anna Bloom. The crowning glory was delivering the car from Michigan t extended such service when leasing a vehicle as provided by Paul Jordan and De'Anna Bloom. The crowning glory was delivering the car from Michigan to Florida right to our driveway at no additional cost to us! This dealership goes beyond when it comes to customer service! They exceeded our expectations beyond all measure!!!!! By any stretch of the imagination, this dealership exceeds exceptional!!! More
I would recommend this dealership because of all the car leasing/buying experiences I've had in many decades I have never been treated with so much care. Mary Ann Audette listened closely, returned calls i leasing/buying experiences I've had in many decades I have never been treated with so much care. Mary Ann Audette listened closely, returned calls immediately, and was present and prepared for our appointments. Michael Walls was clear, concise, and asked questions to be sure I understood the contracts. I left the dealership knowing when this lease expires I would return and hopefully Mary Ann and Michael would be there to help me once again. More
This is our 4th leased vehicle through LaFontaine Automotive Group, more importantly, with our salesperson, De'Anna Parks-Bloom. She is professional, efficient, knowledgeable, and extremely helpful. Automotive Group, more importantly, with our salesperson, De'Anna Parks-Bloom. She is professional, efficient, knowledgeable, and extremely helpful. We have highly recommended De'Anna to many people and everyone feels the same way as we do - she goes ABOVE & BEYOND to help out her customers! She has us for life (as long as we can drive anyways!) More
This is the fourth vehicle we have purchased/leased with Jeff - always a great experience! Friendly, thorough, and responsive. We also enjoy working with Paul Jordan on the financing process - Paul is ver Jeff - always a great experience! Friendly, thorough, and responsive. We also enjoy working with Paul Jordan on the financing process - Paul is very engaging and makes everything go smoothly. More
This dealership takes the time to get to know you and your needs when selling you a vehicle; Bob Anderson was that person. Bob also introduced me to the Service Manger, Scott Hall, so I would have someo your needs when selling you a vehicle; Bob Anderson was that person. Bob also introduced me to the Service Manger, Scott Hall, so I would have someone to contact should a problem arise. Also, the Finance Manager, Paul Jordan, was very helpful and kind explaining all the paperwork that was needed to be signed. More