LaFontaine Cadillac Buick GMC
Highland, MI
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The dealership from the moment I walked through the door was courteous and helpfull. Mike worked with me to provide guidance on rebates, current truck inventory, choosing the right vehicle for my financial was courteous and helpfull. Mike worked with me to provide guidance on rebates, current truck inventory, choosing the right vehicle for my financial situation as well as the vehicle financing itself. The sales manager and finance manager were excellent support staff to assist Mikes ability to meet my objectives seemlessly and in a timely manner. I will recommend Mike Kessler to my corporate fleet manager, friends and business associates....Regards, Mark Kaphengst More
Very friendly and professional staff. Mike Krause is knowledgeable and went above and beyond to make sure I was satisfied and took care of all of my concerns. Bob in service was friendly, efficient, an knowledgeable and went above and beyond to make sure I was satisfied and took care of all of my concerns. Bob in service was friendly, efficient, and has a great smile. More
Henri Kenneweg gets a 10 in my book. I had visited 3 other dealerships and all of them were not customer friendly. I decided to keep my existing car and give up on purchasing a new one. A co-worker and other dealerships and all of them were not customer friendly. I decided to keep my existing car and give up on purchasing a new one. A co-worker and existing customer of Henri's, had urged me to call and visit the dealership. Upon my visit, I felt right at home, comfortable. Henri made my purchase so easy and enjoyable. I will definitely be a returning customer, and send my family and friends to Henri and this wonderful dealership. More
The employees were friendly and the dealership was clean and beautiful; however, because of apparent issues with the person (people) who would type up the contract, I was there for 5 1/2 hours. Should neve and beautiful; however, because of apparent issues with the person (people) who would type up the contract, I was there for 5 1/2 hours. Should never take that long to buy a car. Arrived happy and left very aggrevated. Also, the reason I went to LaFontaine Saturday morning in the first place was because I saw several commercials on TV with Kelly gabbing about a free tank of gas if I scheduled a test drive between 8-10am. I called several times but couldn't schedule, then was told that didn't apply to this location. Also frustrating. More
I had brought my Buick in for service and while waiting for my car I went into the Cadillac showroom. It was about 8 o'clock in the morning so I did not expect to see a salesman but Kenn Elliot was already for my car I went into the Cadillac showroom. It was about 8 o'clock in the morning so I did not expect to see a salesman but Kenn Elliot was already in. He asked if he could help me. I said no that i was waiting for my car. Then I asked for a price on a 2012 cadillac SRX. He said to give him a minute and came back with a price that got my interest. I told him what I expected on trade in on my Buick. He came back with a price that was more than I expected. I arranged for a test drive for my wife and I. After driving the car we decided to purchase one. The color we wanted was not available at LaFontiane so Kenn said he would search for the color I wanted. Two days later I had my car. Dealing with Kenn and LaFontaine could not have been more pleasant. Kenn was very professional and friendly. I discovered that he was a neighbor living in a near by community. He even offered to take my car in for service when required, leaving me his car to use. Hows that for a neighbor. I would not hesitate to recommend LaFontiane and Kenn Elloit to anyone looking to purchase a new car. Thank you Kenn. More
We have been purchasing vehicles from Tony Gramaldi for many years. He always goes above and beyond our expectations!! He works really hard to get us the best deal! He is awesome to work with, he knows wha many years. He always goes above and beyond our expectations!! He works really hard to get us the best deal! He is awesome to work with, he knows what we want and makes sure to deliver! His service doesn't just stop at the purchase, Tony will help with service appointments or anything else we have ever needed. More
Mary Ann Audette was superb from my initial phone call to the LaFontaine Cadillac dealership thru three days later when she personally delivered my new car to my home. I had previously gone to a closer-to-my the LaFontaine Cadillac dealership thru three days later when she personally delivered my new car to my home. I had previously gone to a closer-to-my-home Cadillac dealership on the other side of town, and met with a different salesperson in an attempt to purchase a similar vehicle. He never located the vehicle I wanted and never initiated a follow-up telephone call to me despite assuring me that he would, and although I telephoned him a number of times. In frustration, I elected to try another dealership. I am delighted that I did so and would unhesitatingly recommend Mary Ann Audette. She is knowledgeable, professional, responsive and a delight to do business with. More
We were undecided what vehicle we wanted to purchase. After speaking to Mike and having him explain features and price on our two favorite vehicles it made our experience much easier. He was able to f After speaking to Mike and having him explain features and price on our two favorite vehicles it made our experience much easier. He was able to find the vehicle we wanted in a very short time, able to meet the price, and even had it delivered to us up north. Picked up our trade-in and saved us a trip back to the city. Mike was definitely one of the reasons we decided to purchase from LaFontaine. More
I get gas at the speedway on the corner of Milford and GM Rd. While getting gas, I had seen Kim Harbaugh's commercial. I decided to finally call and to find out what they could do for me. I am happy to sa Rd. While getting gas, I had seen Kim Harbaugh's commercial. I decided to finally call and to find out what they could do for me. I am happy to say that I finally got the SRX that I had been wanting for the past 6 months. Kim and Jeremiah Alvardo made it seemless. I am very please with my purchase and LOVE the atmosphere at the dealership. The waiting room, coffee shop and gift shop are a nice touch. Tony Gorkiewicz More