LaFontaine Cadillac Buick GMC

My family and I came in unannounced on a busy evening and were greeted quickly. J.P. was thorough and efficient with both of the customers that he had at the time. After a test drive, we came in and talked were greeted quickly. J.P. was thorough and efficient with both of the customers that he had at the time. After a test drive, we came in and talked numbers and eventually made a sale. Great dealership and staff. The only thing that I would have changed was when we purchased the vehicle we did not know until signing the papers that it only had 1 key and no key fob. $160.00 and a trip to their service department later we had a replacement computer chip key and a programmed key fob. I think that this should have been done by Lafontaine before it even went to the used car lot. Offering a 2011 vehicle with full power and only one key was a little odd, especially being at a GM dealer. More

Working with Bob Anderson was great! We weren't sure which model we wanted-- Bob went over each vehicle and had us test drive them to find the one that fit us best. In the end we picked a Terrain. sure which model we wanted-- Bob went over each vehicle and had us test drive them to find the one that fit us best. In the end we picked a Terrain. Bob was very thorough explaining the details of our new Terrain. He went through every item and made sure we understood everything. While there, he introduced us to several employees and showed us the Service area. Everyone was very nice! This was the best experience that we have had in leasing or buying a car! We definitely will recommend Bob & Lafontaine to our friends! More

Our experience leasing a 2013 GMC Sierra Truck from Grace Perez (Justice) was one to remember in so many great ways. We initially had contact with Grace over the phone and she made us a deal worth coming in Perez (Justice) was one to remember in so many great ways. We initially had contact with Grace over the phone and she made us a deal worth coming in for! Not only was she informative on the GMC truck.....she handled the transaction from start to finish with superior professionalism and much knowledge....something you just don't find these days. Grace went out of her way several times working the numbers and delivering the goods beyond our satisfaction. On top of that....what a personality.....so friendly and caring. She even took the time to personally send us a "thank you" card.......that's unheard of these days!!! We are very happy with our truck and we certainly would not hesitate to refer our family and friends to LaFontaine to see Grace. She truly is an asset to this company. We can honestly say now "We got the Family Deal" !!! Thanks again Grace for all you did to make our vehicle shopping a memorable one. Jan and Tom Manzella More

Had the brakes/rotors replaced on my son's Ford. Chose LaFontaine for this service because they work on our three other GM vehicles. I often look to them first for maintenance on this older vehicle Chose LaFontaine for this service because they work on our three other GM vehicles. I often look to them first for maintenance on this older vehicle. Their pricing is comparable and I trust they will do a quality job. Have been working with Rich Langmaid for many years and he is great with follow-up and making sure everything is done right. We are picky! Thanks Rich! More

Experience with both Mike Kessler and Tony Hernandez has been superb. Both have demonstrated sincere care for myself as the customer. My first visit since I purchased a 2005 Escalade was last fall to have been superb. Both have demonstrated sincere care for myself as the customer. My first visit since I purchased a 2005 Escalade was last fall to have my CTS serviced. Tony was terrific and very helpful,, and introduced me to Mike for future transactions. To my surprise when I visited a couple of weeks ago to purchase a new vehicle, Mike still remembered me. My transaction involves 2 vehicles to be exchanged within a 3 week period, and I expected a package deal starting with the Arcadia Denali we wanted to lease. Mike very professionally reviewed the entire opportunity, researched all possible financial options, and in good faith got his boss to agree to improve the offer to meet my conditions. Prior to reviewing my proposition at Lafontaine, I first visited Al Serra in Grand Blanc, and my experience there was nothing like the great experience with Lafontaine. The experience at Al Serra started with the sales person being late for a schedule appointment, and ended with them not presenting all options, nor considering the package opportunity and opportunity to develop a business relationship with a customer that generally purchases 2 premium vehicles every 2 years. Lafontaine sales management and Mike Kessler certainly understood the value and they demonstrated it. Given my experience so far with the sales team and the service team I plan to be their customer for a long time. Thanks and regards, Michael W. Scheiven More

Kirk epitomized the word of a great salesman he and everyone that I deal with at the dealership are helpful, friendly and courteous. This is the second Cadillac that I have purchased through Kirk and everyone that I deal with at the dealership are helpful, friendly and courteous. This is the second Cadillac that I have purchased through Kirk and LaFontaine. The dealership is just beautiful and it is a pleasure to go their for service when I need it. A big thanks to Kirk for the great work and I will purchase again from you. Sherri Terry More

Rob Mouatt is an incredible salesperson. I just leased a Buick LaCrosse from him on Thursday. Rob made the whole experience enjoyable, smooth and stress free. He is not a high pressured salesperson. He l Buick LaCrosse from him on Thursday. Rob made the whole experience enjoyable, smooth and stress free. He is not a high pressured salesperson. He listened to my wants and needs and worked very hard at helping me accomplish my goal. He is very friendly, down to earth and very knowledgeable about cars. (Especially the two cars I was looking at, the LaCrosse and Cadillac CTS). My father had purchased and leased two cars from him and had the same experience. My father, myself, our other family members, neighbors and friends are all planning to go thru Rob and LaFontaine for our future vehicles. I love my new LaCrosse! Thank You Rob and LaFontaine! More

Luke Field was an excellent salesman...helpful, pleasant with all information immediately available. I would not hesitate to recommend him to anyone looking for a good deal on a new Cadillac. with all information immediately available. I would not hesitate to recommend him to anyone looking for a good deal on a new Cadillac. More

The best experience at buying a car ever. Jeff was so polite and so easy going. He gave me options and the No Hassle was the best ever. I am so glad that I went there. Wonderful job Jeff. Keep up th polite and so easy going. He gave me options and the No Hassle was the best ever. I am so glad that I went there. Wonderful job Jeff. Keep up the good work. I would highly recommend Jeff and the dealership. Everyone was great to work with. Good Job! Very satisfied customer. More

You can really tell Kelli loves her job. She is always smiling, even in a snow storm, and knows all the technical works of the new cars, thoroughly. She was patient, friendly, and got me the Buick LaCr smiling, even in a snow storm, and knows all the technical works of the new cars, thoroughly. She was patient, friendly, and got me the Buick LaCrosse I wanted, at a fair price. I would definately recommend Kelli and this dealership. More