LaFontaine Cadillac Buick GMC

I purchased a car from John Lusk. At the time of sale, I was only given one key w/transmitter. I inquired about the second set and was told that the keys were at another location and he would retrieve them was only given one key w/transmitter. I inquired about the second set and was told that the keys were at another location and he would retrieve them for me, just give him a couple of days. I emailed the dealership and called a few days later and was told by John that he asked the manager about getting me another set but since he was not in at the time, he would get back w/me. That was almost 3 weeks ago. I have called numerous times and had to leave messages. At least he should have returned my calls and let me know one way or the other. But being totally ignored and not returning my phone calls is unacceptable. I think if you spend $25,000 on a car, you should get 2 sets of keys. I inquired about the cost of the key w/transmitter and was told it would be over $50. More

It was very relaxing experience I felt like she loved what she does it she was very professional and nice I have already recommended others I was overwhelmed and glad I choose to come and do business wit what she does it she was very professional and nice I have already recommended others I was overwhelmed and glad I choose to come and do business with you all.. More

I was very happy with my overall experience with LaFonataine and in particular Tony Grimaldi. He helped my son to get a new vehicle after he had a total loss in an accident with his previous vehicl LaFonataine and in particular Tony Grimaldi. He helped my son to get a new vehicle after he had a total loss in an accident with his previous vehicle. The value he provided for him prompted me to see if he could help to to get a great car and lower the payment that I currently had. He was able to do that and more for me. Not only did he lower my payment by over 100 dollars but he put me in a new vehicle with amenties that my old vehicle did not have....BONUS!. He was a pleasure wo work with and I will recommend him to anyone that I know who is looking for a new vehicle and wants a pleasurable experience while doing that. More

My experience at Lafontaine in Highland, Mi with Mike Seacord as my salesman was awesome!!! He was a pleasure to work with he got me in the 300 I have dreamed about for years. The price fit my budget a Seacord as my salesman was awesome!!! He was a pleasure to work with he got me in the 300 I have dreamed about for years. The price fit my budget and the color is perfect. Everyone working with Mike to make the deal made my stay unforgettable. I am still on cloud 9. I will tell everyone I know to come to Mike he is a fantastic world class salesman. To me he is the SALESMAN OF THE YEAR!!!! Mike thanks for everything!! My son will be calling soon. Sincerely, Marilyn Williams-Kizer More

JP Farmer worked hard to get me the best deal. He also worked quickly. I told him my situation and he got me out of my old lease and into a new one in just a few days. I was very pleased with the servic worked quickly. I told him my situation and he got me out of my old lease and into a new one in just a few days. I was very pleased with the service. I usually dread going into the dealership but JP never pressured me and made the experience great. More

Our experience with Mr. Garnell was a pleasant one. He is wonderful at what he does & is compassionate to his customers. He does a great job in going step by step with learning about your new vehicle. Thank wonderful at what he does & is compassionate to his customers. He does a great job in going step by step with learning about your new vehicle. Thank you Garnell & keep up the great work! We are very pleased with our new Encore. Ken & Melody Klemmer Waterford, MI More

I was in the market for a new LaCrosse and requested quotes from numerous Buick dealerships across multiple states. Jeff Chapel from LaFontaine contacted me via email and quoted an excellent price, quotes from numerous Buick dealerships across multiple states. Jeff Chapel from LaFontaine contacted me via email and quoted an excellent price, far better than I received from other dealerships, so much so, that I decided to travel from NJ to MI to buy my new car from LaFontaine. I also had a trade-in, but because of the distance between us, I wasn't able to show them the car in person. They suggested I take a good video of my car and subsequently made a fair offer from that video. Their desire to work with me was impressive and it showed great customer service. Other dealers were not as flexible. It was a real pleasure working with Jeff Chapel on the details of the LaCrosse and the deal itself. He was very professional and personable. He allowed me to take my time and digest each piece of correspondence between us (we had many email exchanges). He was never pushy and very diligent. When I had a question, he would immediately respond back with an answer. Other dealerships were slow to respond (if they responded at all). Jeff is an outstanding sales professional! After the long trip to Michigan to pick up my car, James Elzerman, the finance manager, made the consummation of the deal quick and painless. I signed the documents and had keys in hand within a few short minutes - and no post-sale pressure which was appreciated. The trip to Michigan from New Jersey was well worth it. The LaFontaine team was outstanding in their customer service and price and above all, I love my new Buick LaCrosse! The American Auto industry is alive and well with this excellent car. More

I've dealt with Bill Feudale for the buying or lease of 5 vehicles over the last 6 years. Bill has always performed in a professional and helpful manner. He's found the vehicles that exactly meet my nee of 5 vehicles over the last 6 years. Bill has always performed in a professional and helpful manner. He's found the vehicles that exactly meet my needs and requirements. I have found the buying/leasing experience at LaFontaine to be a pleasant experience. And Bill is a major part of that. I also have my vehicles serviced at LaFontaine. All work has been done "right the first time", and in a timely manner. More

Jaron has helped us get into two new SUVs that we liked. My wife and I have come to LaFontaine since 1991 and have been treated well in all of those years. In this case Jaron has stepped up to the plate in My wife and I have come to LaFontaine since 1991 and have been treated well in all of those years. In this case Jaron has stepped up to the plate in giving us an outstanding deal and has taken a very personal interest in working with us to get the best deal that he could. He is well spoken, knows the inventory, and has focused on us as a customer to show us the many options available to us. I was somewhat a harder sell in that I was undecided in what I really wanted, and wanted the best deal that I could get. Jarons knowledge of the products was impressive and because of that my wife and I are now in two new 2013 SUV's that we are both are now enjoying very much. I like his Jaron's attutide, his friendly personality that made us feel at home and as part of the LaFontaine family. His attitude toward his work and his quick responses to our needs will make me return once again for future business at LaFontaine. GREAT JOB Jaron!!! And thanks for all of your help, you are noticed and much apreciated. George & Sandra Santorilla More

Regina was great, she had me in a new car in 24 hours, she is truly the credit diva and car sales diva she "hooked me up" with a new car and a great deal. she is truly the credit diva and car sales diva she "hooked me up" with a new car and a great deal. More