LaFontaine Cadillac Buick GMC

"Just a Great Experience" It began as a referral, than a pleasant phone exchange, an invitation to visit the dealership and a 40 mile plus journey. We were welcomed by Rob Blo It began as a referral, than a pleasant phone exchange, an invitation to visit the dealership and a 40 mile plus journey. We were welcomed by Rob Blonde & Paul Jordan, as if were visiting their home, invited to sit down and tell them what we looking for, they listened and Rob mentioned he had some test vehicles ready for Carol to drive since this was going to be her decision. When she narrowed the selection they offered to put some figures together, not to worry they would work it out. Indeed they did, no haggling just advising what they could do for us, adding if she wanted to drive a new Buick Regal home, they would also make it work. As they got the paperwork going and car washed, Paul Jordan invited us to lunch at their deli with also great service and food. Before Carol returned to the office she had purchased a cute dress and jewelry from the ladies shop located next to the deli. A couple hours followed , the new Regal was delivered by Rob, he went over the new gadgets, set her phone up etc. Paul advised that while washing the car they noticed a small ding on the trunk, not to worry they would take care of it next week. So we drove home, new car, new dress and jewelry, remarking what a wonderful experience we just witnessed, a great team that cared about us and showed us how they do things. The next week they picked up the car, fixed the ding and returned it the same day. WOW what service, all done with a sincere smile. Since than our son has purchased a truck that was delivered to his work, and I traded in my 2008 Lucerne with 80,000 miles, for 2013 demo with a few miles that was also delivered to my work. Our previous dealer of many years didn't seem to have the time for us this year, leaving us with the feeling "Oh well take it or leave it... Thank goodness it allowed us the opportunity to visit the LaFontaine Buick experience. Could not be happier!! More

Great buying experience We have purchased our third car from Anthony Grimaldi and couldn't be happier. In the past we dealt with a sales person at a different dealership for We have purchased our third car from Anthony Grimaldi and couldn't be happier. In the past we dealt with a sales person at a different dealership for 25 years. When he retired we wanted to deal with a dealership closer to home. Tony couldn't have been nicer to deal with, he is like a family member. More

A true 7 Star experience! My first vehicle through this Flagship Cadillac dealership on the North West side of Metro Detroit. I was really impressed with a 7 Star treatment and My first vehicle through this Flagship Cadillac dealership on the North West side of Metro Detroit. I was really impressed with a 7 Star treatment and overall experience at this dealership and, of course, it all comes down to the salesperson who made it an enjoyable experience to get me into my first Cadillac, GARNELL WOOLRIDGE III. Thank you! More

Premier Metro Detroit Dealership This is the second consecutive vehicle I've leased from LaFontaine Buick GMC Cadillac, even though I live within 2 miles of a competing Buick GMC deal This is the second consecutive vehicle I've leased from LaFontaine Buick GMC Cadillac, even though I live within 2 miles of a competing Buick GMC dealership. Thanks to my salesperson MIke Kessler, this transaction was among the easiest vehicle leases I've ever had. Mike found the GMC Terrain I wanted, offered a very competitive price, ensured the paperwork was completed properly and had the vehicle ready to go on the scheduled delivery date/time. There were no high pressure sales tactics, no time consuming pricing bickering, no "dealership games" that you still find at other car dealers. Business manager Katherine Cole also deserves recognition for efficiently handling the paperwork and signing process. All in all, LaFontaine Buick GMC Cadillac is a first class, highly professional, beautiful dealership that should always be considered when buying a Buick, GMC or Cadillac product. You may find, as I have, that it's worth the drive. More

Friendly and Informative Buying Experience My Salesperson Dave Gough made researching and buying a vehicle a very positive and not stressful experience. From the test drive thru the new vehicl My Salesperson Dave Gough made researching and buying a vehicle a very positive and not stressful experience. From the test drive thru the new vehicle set-up, Dave guided this "techno dinosauer" thru all the steps easily and with understanding. Can't wait to drive my safe vehicle while towing my travel trailer!! Thanks again. More

Katy Kerch My husband and I were ready to purchase our dream vehicle, a Cadillac! We went to LaFontaine Cadillac to drive all three available and narrow our sear My husband and I were ready to purchase our dream vehicle, a Cadillac! We went to LaFontaine Cadillac to drive all three available and narrow our search. We ended up spending about 3 hours driving and analyzing and asking lots and lots of questions. Steve Hartwig was so knowledgeable and kind through the whole process. We ended up with a great deal in a 2014 Cadillac XTS and a new friend in Steve. We highly recommend LaFontaine and The Family Deal. More

Excellent Service I worked with Jack Ringwood, he was excellent! He listened to everything I asked for, he was very responsive with my requests and went beyond the extr I worked with Jack Ringwood, he was excellent! He listened to everything I asked for, he was very responsive with my requests and went beyond the extra mile to full-fill my wish list making the experience still affordable. I would not hesitate on purchasing another car from LaFontaine. Thanks Jack!! I love my Buick Regal :) Nicole Christianson More

Customer Our salesperson is excellent and makes you feel like family. As a matter of fact everyone at the dealership is extremely nice and friendly. I would n Our salesperson is excellent and makes you feel like family. As a matter of fact everyone at the dealership is extremely nice and friendly. I would not hesitate on purchasing another car from LaFontaine. More

Excellent Customer Service I worked with Jeff Chapel, he was excellent! He listened to everything I asked for, he was very responsive with my requests. I was working with a numb I worked with Jeff Chapel, he was excellent! He listened to everything I asked for, he was very responsive with my requests. I was working with a number of dealerships, which paled in comparison to the service I received from Jeff. Thanks Jeff!! I love my new Enclave :) Aimee Zak More

Ease of purchase! Everything was taken care of over the phone due to my brief illness. All done in a professional manner. Without the benefit of eye to eye contact Ton Everything was taken care of over the phone due to my brief illness. All done in a professional manner. Without the benefit of eye to eye contact Tonia Kelley was still able to save me $70.00 per month on my lease! More