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LaFontaine Cadillac Buick GMC

Highland, MI

3.6
932 Reviews

4000 W. Highland Rd.

Highland, MI

48357

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Showing 932 reviews

August 10, 2015

An awesome job! Jeff Lewis did a great job writing up what the issue was. Steve did a great job diagnosing the issue and explaining it to me. Also, Steve noticed th More

by Landon Martens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve (mechanic), Jeff Lewis
Aug 11, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello Landon. So glad that Jeff and Steve made your service experience great! I have already passed along your wonderful message to them and the entire service team! Thank you for the awesome review - we enjoy hearing about your experience! - Shelbi P.

August 10, 2015

A delightful experience! Steve Hartwig made the purchase easy. He answered all our questions and showed us everything about he car. My husband is the main driver and he couldn More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Hartwig
Aug 11, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi Tom! Happy that Steve made your purchase very easy and that you will definitely be back in the future! I have already passed along your message to Steve and the entire team! We can't wait to see you next time. - Shelbi P.

August 10, 2015

Body Work on New Car The work performed was both reasonable and accurate. The damage was done to the passenger door and there is no way to tell that any damage had been d More

by SteveCruze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 11, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi Steve. So glad that you can't even tell there was damage to your car after getting it fixed from us! I will be sure to pass along your message to the entire team letting them know how satisfied you are! Come see us again soon! - Shelbi P.

August 09, 2015

Excellent experience. The work done on the car was done in a fast, efficient manner. People are always friendly and helpful at LaFontaine Motors and I have been purchasing More

by Alexis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
cant remember
Aug 10, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! We couldn't be happier to know that you have been purchasing cars from us since we first opened! I will be sure to pass along your message to the entire team. Thank you for taking time to leave us such a great review. We enjoy hearing what you have to say. We look forward to seeing you in the future.

August 09, 2015

Sales person was very nice, Finance manager was very nice. Great place and, great courteous staff. Good food, cute boutique. Sorry Jeff Chapel and, every one that was the victim of my bad day. Thank you for b More

by Gino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Chapel, Kirk Shubert
Aug 10, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello. We are so glad that Jeff and Kirk gave you a great experience with us - regardless of your bad day! I will be sure to pass along your message to the them and the entire team. Welcome to the family. - Shelbi P.

August 08, 2015

Good overall experience The request for service was quick and responsive. The staff was friendly and attentive. Although this was just routine maintenance, the overall the o More

by bmayrand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hall
Aug 10, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello. We are glad that your had an overall good experience with us - due to our friendly and attentive staff. I will be sure to pass along your message to our entire service team. Come see us again soon! - Shelbi P.

August 08, 2015

Def fluid poor quality I needed the truck back in reasonable time to go on vacation, they beat expectations. Really helped. Travis was very helpful in assisting me with the More

by 11trucker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Richardson
Aug 10, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! We are glad that we were able to get your truck serviced in time for your vacation. I will make sure to pass along your message to Travis and the entire service team. We look forward to seeing you again soon. - Shelbi P.

August 07, 2015

Service Visit I was highly satisfied with my latest visit to the Service Department. The service was efficient and quicker than the estimated time given at sign in. More

by Judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Bradley
Aug 10, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi Judy. We are glad that your service visit was efficient and quick. We are not happy that you had a hard time finding Taylor at the end of your visit to retrieve your keys. That is not acceptable. I will be sure to pass along your message to the appropriate people to make them aware of that problem. We are sorry for the inconvenience. We hope to see you again soon. - Shelbi P.

August 07, 2015

BEST OVERALL We have now purchased 2 new vehicles from LaFontaine in Highland, Michigan. We have several vehicles that we service regularly at this establishment a More

by Gail and Tim Brooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Gough, Frank Maroudis
Aug 10, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello! Glad to know that Frank has been so great to you and your vehicles that you have serviced with us. We are so happy that we are able to exceed your expectations, leaving your extremely satisfied with us. We look forward to seeing you in the future! - Shelbi P.

August 07, 2015

Very Good Service I have yet to be displeased with the work I've had done at Lafontaine, Highland, MI. Recently [5:00PM on Friday], I drove into the service department More

by Fakebookman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Bright
Aug 10, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! We are happy that we were able to get you in to get your vehicle serviced before you went on vacation. I will be sure to pass along your message to Scott and the entire service team. We hope you enjoyed your vacation! Come see us again soon! - Shelbi P.

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